Genpact

Senior Process Associate, Customer Planner Analyst

Genpact

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇵🇱 Poland

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Job Level

Senior

About the role

  • The purpose of this role is to flawlessly manage business processes of Integrated Customer Business Planning with all interrelated processes like target setting, volume forecasting, TTS setup and customer claims.
  • This role will help liberate Customer Account Managers to spend more time on Grow the business activities.
  • The Customer Planner Role is an integral support of Customer Account Managers in Customer planning and execution business processes, through operating tools according to the requirements & update information within the tools & systems on time in full.
  • As a support in data governance and reporting, this role ensures that relevant and timely information is available for Customer Account Managers and other roles in the processes for efficient decision making.
  • Daily support of Customer Account Managers in planning and execution of customer-related promotional activities, and interrelated processes, by:
  • Create promotion input by ensuring promo creation in TPM are completed on-time-in-full and according to Customer Account Managers request and finalized before promo launch date.
  • Ensures all relevant promotional and non-promotional details are up-to-date and available in TPM for use by updating and cancelling details on-time-in-full and according to Customer Account Managers request.
  • Reconciliation and resolve promo mis-match issues between TPM and Retailer portals
  • Validate required details as per guidelines to create or amend a Promo, manage exceptions, and follow guardrails
  • Ensure all conditions set-up in TPM are interfaced to SAP with correct data (customer, rate, period, material level) approved by Schedule of Authority.
  • Daily support of Customer Account Managers in planning and execution of customer-related non-promotional activities, and interrelated processes, by:
  • Ensures all relevant non-promotional details (e.g., Assortment updates) are up-to-date and available in TPM for use by updating and cancelling details on-time-in-full and according to Customer Account Managers request.
  • Ensure all conditions which are set-up outside of TPM are set-up in SAP according to request.
  • Evaluate and Update Product Cards either in internal sources or Customer system/portals with activity plans, promotions and product details based on assortment changes maintained in TPM (where relevant)
  • Update Customer Price Lists according to conditions and assortments set-up according to request of Customer Account Manager.
  • Establish strong collaborative relationship with internal stakeholders.
  • Interact with internal stakeholders, Customer Account Managers, CSP Team, Integrated Planning Team, Claims Management Specialist (L2), Pricing Team (L2)
  • Ensures all requested details are provided by the Customer Account Manager what is needed to deliver activities.
  • Regular query resolution and proactive communication/escalation

Requirements

  • Any Graduate / preferably Business or Operations
  • Proactive and Self-motivated to follow up or chase with multiple teams for pending information.
  • Fair understanding of upstream and downstream of process in Trade Promotions: FMCG business features, Business planning and execution processes, Trade Claims, Trade Pay and Deductions
  • Detail-oriented with a focus on accuracy and precision.
  • Strong analytical mindset, problem solving, organization skills, and attention to detail.
  • Fluent in both Czech & English in verbal and written.
  • Experience in Microsoft suite including Outlook, Power Point and MS Teams; advanced Excel skills.
  • Open to acquire new tools / systems in brief time.
  • Smart problem solver – generate clever ideas and practical solutions efficient for all the roles within a process
  • Strong team player, Dependable
  • Able to manage their workload and ensure completion of tasks
  • Ability to prioritize tasks
Benefits
  • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
  • Make an impact – Drive change for global enterprises and solve business challenges that matter
  • Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
  • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
  • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data governancevolume forecastingtarget settingpromo creationreconciliationSAPTrade Promotionsbusiness planningTrade Claimsadvanced Excel
Soft skills
proactiveself-motivateddetail-orientedanalytical mindsetproblem solvingorganization skillsattention to detailstrong team playerdependableability to prioritize tasks