Genpact

Manager

• Review and validate quarterly Solvency II capital calculations prepared by the team
• Oversee execution of SCR calculations across market, credit, underwriting and operational risk
• Assess reasonableness of capital movements and drivers across reporting periods
• Review LAC DT, aggregation logic and consolidation outputs for accuracy and consistency
• Oversee preparation and quality review of capital-related QRTs and internal management reporting
• Coordinate responses to regulator, auditor and internal risk function queries on capital matters
• Ensure effective implementation of control frameworks, including independent checks and formal sign-off
• Oversee data quality monitoring, exception management and remediation tracking
• Manage UAT, change management and impact assessment for model or methodology updates
• Identify data quality issues, calculation anomalies or model outputs requiring escalation
• Act as the primary operational liaison between junior team members and senior leadership

Assistant Manager – English

Financial Planning and Analysis

• Forecasting & Budgeting – Manage periodic forecasting, annual budgeting, and long-range planning processes, ensuring alignment with business objectives and financial targets
• Financial Reporting – Prepare monthly management reports, variance analyses, and business performance dashboards for leadership review
• Business Insights – Deliver data-driven insights through trend analysis, scenario modelling, and profitability reviews to support strategic and operational decisions
• Performance Management – Monitor key financial and operational KPIs, identify deviations, and recommend corrective actions to improve performance and cost efficiency
• Continuous Improvement – Enhance forecasting models, reporting processes, and analytical tools to improve accuracy, agility, and decision support

Financial Planning & Analysis, Budgeting & Forecasting – Domain Trainee – German

Human Resources

• Handle HR inquiries via email, HR cases and phone/chat in a professional and timely manner ensuring outstanding quality of customer support.
• Administer employee life-cycle programs depending on the scope of responsibilities (stream or market based)
• Preparing necessary documents for employees
• Review/Audit HRO transactions (action & reasons) to provide expert opinion on whether the transaction follows policies & process
• Work closely with Operations Team to provide feedback on quality
• Conduct Quality meetings with the team to analyze errors. Drive accountability with team leads and their teams to meet quality performance goals and ensure program standards are met on a week-over-week basis
• Ensure, self-expertise of the subject matter (process updates, policies, Quality Team’s Standard Operating Procedure)
• Indulge in nurturing new hires & tenured bottom performers, via additional audits & actions to provide the hyper care required to improve quality performance
• Contribute towards the process of ‘define, update, innovate’ the quality frameworks to meet client expectations and raising the bar, continuously on Quality.
• Actively re-review decision accuracy audits to ensure accuracy and alignment with quality process
• Implementation and effective usage of different Quality Check Tools, best practices, and procedures
• Contribute towards overall process improvement ideas, insights, and projects to enhance process’s key performance indicators & value adds
• Accountable for performance standards for the assigned set of analysts Quality Performance benchmarks & continuous improvement in a weekly/monthly manner
• Responsible to partner & contribute on classroom training delivery with respective team leader or training specialists. Also engage in refresher training as per training need identifications & action plans for continuous improvement
• Assures HR policies and processes are followed by all involved parties for assigned scope as per process agreements (escalate inconsistencies)
• Establish and/or update process documentation (standard operating procedures, process maps, template creation)
• Constantly strive for process improvements by identifying process gaps and participating in improvements initiatives within own area of responsibility and by sharing across team
• Ensure services delivered are in accordance with established Service level Agreement (SLA) and internal Key Performance Indicators (KPI)
• Complete mandatory trainings and assignments in timely manner
• To perform other duties as assigned by the Team Lead as and when required.

Senior Process Associate – French

Collections

• Work closely with Team leader and Team members
• Perform Senior AR Specialist daily activities: complete daily tasks and supports others with coaching on completion of metrics
• Timely and actively contact external customers regarding unpaid invoices, and do the follow-up based on the case
• Validates reasons for delinquency using appropriate sources of internal / external information
• Analyzes reasons for non-payment / reasons for disputes with internal / external customers and find the root causes
• Analyze miscellaneous items / open credit balances of customers, and actively communicate with the customer to allocate them properly / to process refunds
• Prepare and process accounts reconciliation in communication with external / internal customers
• Analyze disputes root causes based on communication with external customers / dispute resolvers monitor and escalate delayed resolution of disputes
• Prepare regular and ad hoc analysis of her / his portfolio situation, define priorities for contacting customers
• Regularly analyze in meetings with internal customers further actions for top collectable / disputed / miscellaneous cases
• Process shifting of uncollectable items for legal actions / ensure processing of write-offs
• Works or helps and guides junior colleagues on difficult account reconciliation / escalation cases.
• Manage complex customer accounts.
• Acts as a buddy of new joiners during business specific training, shadowing.
• Is the second voice collector within the team on escalated, aged items.
• Run existing reports on a daily, weekly, and monthly basis.
• Improve and maintain reports based on the I2C standards.
• Learn and develop soft and hard skills based on Genome Profile setup.
• Resolve customer inquiries promptly & accurately, by understanding customer market & needs.
• Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data.
• Have a controllership overview of the dunning cycle/letters.
• Validate that reports meet risk & financial requirements.
• Coordinate Payment Plan proposals, pre-bankruptcy and pre-receivership recoveries once approved by the risk department.
• There may be an opportunity to take part in special projects, for those interested in personal / professional development opportunities.
• Accomplish all responsibilities in line with client compliance and integrity requirements.
• Create, update, revise, and submit standard operating procedures for approval.
• Follow the training plan set by management, complete it on time, and highlight potential risks for delays.
• Act as a backup or cross-trained for another process or scope of work.

Senior Process Associate – Turkish

• Work closely with Team leader and Team members.
• Perform Senior AR Specialist daily activities: complete daily tasks and supports others with coaching on completion of metrics.
• Timely and actively contact external customers regarding unpaid invoices, and do the follow-up based on the case (inbound/outbound calls, emails, online meetings).
• Validates reasons for delinquency using appropriate sources of internal / external information.
• Analyzes reasons for non-payment / reasons for disputes with internal / external customers and find the root causes.
• Analyze miscellaneous items / open credit balances of customers, and actively communicate with the customer to allocate them properly / to process refunds.
• Prepare and process accounts reconciliation in communication with external / internal customers.
• Analyze disputes root causes based on communication with external customers / dispute resolvers monitor and escalate delayed resolution of disputes.
• Prepare regular and ad hoc analysis of her / his portfolio situation, define priorities for contacting customers.
• Regularly analyze in meetings with internal customers further actions for top collectable / disputed / miscellaneous cases.
• Process shifting of uncollectable items for legal actions / ensure processing of write-offs.
• Manage complex customer accounts.
• Run existing reports on a daily, weekly, and monthly basis.
• Improve & maintain reports based on the I2C standards.
• Learn and develop soft and hard skills based on Genome Profile setup.
• Resolve customer inquiries promptly & accurately, by understanding customer market & needs.
• Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data.
• Have a controllership overview of the dunning cycle/letters.
• Validate that reports meet risk & financial requirements.
• Coordinate Payment Plan proposals, pre-bankruptcy and pre-receivership recoveries once approved by the risk department.
• There may be an opportunity to take part in special projects, for those interested in personal / professional development opportunities.
• Accomplish all responsibilities in line with client compliance and integrity requirements.
• Create, update, revise, and submit standard operating procedures for approval.
• Follow the training plan set by management, complete it on time, and highlight potential risks for delays.
• Act as a backup or cross-trained for another process or scope of work.

Collections Process Associate – Greek

• Oversee day‑to‑day payroll processing activities for assigned employee groups or regions.
• Validate payroll inputs, including attendance, variable pay, deductions, and employee master data changes.
• Ensure timely execution of payroll cycles and system updates.
• Review payroll outputs to confirm accuracy before final approval by the Payroll Manager.
• Maintain payroll records and ensure proper documentation of transactions.
• Ensure payroll activities adhere to statutory requirements, company policies, and audit standards.
• Support audit preparation by providing required documentation and responding to routine queries.
• Monitor compliance with local legislation and flag risks or required updates to the Payroll Manager
• Maintain data accuracy within payroll systems, including SAP Payroll.
• Identify system issues or enhancement opportunities and raise them for evaluation.
• Prepare standard payroll reports, including earnings summaries, tax reports, and leave balances.
• Support reconciliation activities related to payroll, taxes, and contributions.

HR Operations – Assistant Manager, English

• Lead large teams, groom, and enable career progression while encouraging Genpact culture (CI2).
• Achieve/ exceed retention targets.
• Handle the delivery of outsourced services HRO to ensure customer centricity, customer happiness and increased revenue through client up-sell.
• Collaborate and work globally with other Genpact business leaders and functional leaders to build and commercialize existing and new product offerings.
• Sound domain knowledge in all HRO aspects such as hire to retire cycle activities and payroll with the ability to draw linkages across all sub processes.
• Demonstrate lean six sigma framework to drive continuous performance improvement and drive transformation agenda.
• Actively work with other leaders and internal team members in identifying and implementing the process standardization, simplification and automation opportunities, and act as a mentor/support for the teams.
• Must be able to work with cross functional teams like Operations, GPO, Digital team, Transformation team, Transitions team, HR, recruitment etc.
• Pro-active, ability to trouble shoot, work through organizational change scenarios.
• Implement appropriate mechanisms to identify, understand and intensify performance gaps and/ or performance breakthroughs.

Assistant Vice President, HR

Customer Support

• Answering phone calls in German and English, with a nice, controlled voice, on a priority established by the team leader.
• Being able to communicate effectively both verbally and in writing.
• Able to sense other people’s emotions and provide the answer or support based on their needs.
• Have a high-level tolerance without losing temper or being irritated by the day-to-day situation.
• Easy adjust to changing scenarios regarding ways of working.
• Going beyond simply hearing the words that the other person speaks. Trying to focus on the needs and provide the right solution.
• Customer service through electronic channels, support to be provided via telephone and email services.
• Projecting a positive image of the company and brand.
• Implementing changes using your creativity and focus on process improvement.
• Updating and revising process related notes, documents, SOPs.
• Correct and complete documentation of all customer interactions. Having a good ‘know-how’ of the entire process.
• Using time effectively and prioritize the daily tasks accordingly.
• Sharing with all team members any relevant knowledge obtained through customer interactions.
• Attending training sessions.
• Arranging working schedules with colleagues flexibly, according to business needs.
• Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis.
• Providing assistance to new colleagues whenever possible.
• Able to use tools such excel, word, PowerPoint - as per the business and process requirements.

Senior Process Associate, Customer Service – German

Controller

• Enter data accurately and efficiently, ensuring quality checks on cash receipts, support data cleansing and mass change processing projects.
• Handle premium collections, check deposits, direct debits, commission payments, discounts, and overpayments.
• Reconcile client and broker account differences, disburse cash, recover overdue debts, and manage brokers and partners based on contract nature or intermediaries.
• Deliver exceptional service standards and key performance indicators (KPIs).
• Liaise with internal and external parties to resolve queries within deadlines.
• Distribute monthly statements of overdue accounts to clients and resolve questions promptly.
• Input regulations into the computer system, manage unpaid items, oversee procedures, and clear outstanding financial movements.
• Analyze aging reports and allocated portfolios.
• Maintain and develop technical knowledge and expertise, contributing to best practices and procedural support.
• Provide support, mentoring, and guidance as needed.
• Participate in continuous improvement initiatives.

Senior Process Associate – Insurance, Credit Controller

• Ensure the delivery and execution of Accounts Payable (AP) services of the Financial Shared Services Organization.
• Facilitate and manage communication and issue resolution between our external vendors as well as internal customers.
• Performing Training & Reporting activities for PTP tower.
• Full onboarding of new joiners
• Knowledge validation activities
• Cross-training activities for the PTP tower
• Handle escalations, resolution and decision-making.
• SLA & KPI reporting and adherence.
• Identify training needs and deliver training with support from global training team.
• Team management.
• Tracking to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks
• Responsible to communicate and address issues on delivery to Operation Manager
• Daily communicate with client and participate in the established calls and meetings with the retained organization
• Ensure team's adherence to procedures and policy guidelines
• Execute transformation initiatives
• Lead team and drive projects on the schedule