Genpact

Accounts Payable

• Enter and verify vendor invoices in SAP, ensuring accuracy and compliance with company policies
• Assist in preparing and processing payments.
• Respond to vendor inquiries regarding payments, invoice status, and discrepancies.
• Support monthly and quarterly account reconciliations, including vendor statements and AP ledger balances.
• Ensure adherence to internal controls, tax regulations, and audit requirements.
• Help generate AP-related reports using Excel and SAP for business review and analysis.

Accounts Payable Process Associate – English

• Execute and validate processing of external supplier invoices, perform regular self-audit and execute on correction actions.
• Contact person for business operational team in terms of resolving any complex issues with invoices and payments, investigate and resolve deficiencies with suppliers or internal parties.
• Work closely with business partners on processing outstanding items and specific requirements.
• Responsible for follow up on payment transactions to external suppliers and execution of urgent payments with ensured controls.
• Responsible for preparing timely reconciliation & review of all AP related accounts; run open items and clearing with partner involvement.
• Lead cross-functional communication with multiple operations and finance functions at highest professional standards.
• Owns communication and reconciliation of outstanding balances with external suppliers.
• Initiate process improvements, execute projects related to standardization, quality improvement, compliance or simplification.
• Participate in migrations or system implementations, build and maintain DTP’s and other process documentation.
• Support the preparation of metrics and investigation analysis.

Senior Accounts Payable Operations Specialist – Spanish

Operations

• Serve as the primary operational lead for the site, overseeing the full delivery of digital advertising support services.
• Define and execute operational strategies aligned with client expectations, business goals, and platform evolution.
• Act as the key point of contact for senior client stakeholders, internal leadership, and cross-functional partners.
• Ensure alignment between site-level performance and global/regional business objectives.
• Lead, mentor, and develop a team of Junior Operations Managers and Team Leads, fostering a high-performance culture.
• Drive employee engagement, retention, and career development initiatives across the site.
• Oversee workforce planning, succession planning, and talent development in collaboration with HR and WFM.
• Ensure consistent delivery of high-quality service across all advertiser support functions, meeting or exceeding SLAs and KPIs.
• Champion continuous improvement initiatives, leveraging data and feedback to optimize workflows and service delivery.
• Oversee the implementation of new tools, processes, and policies to support operational scalability and efficiency.
• Lead regular business review meetings with clients, presenting performance insights, strategic recommendations, and operational updates.
• Build strong, trust-based relationships with client stakeholders, ensuring transparency, responsiveness, and alignment.
• Translate complex operational data into clear, actionable insights that support client goals and platform growth.
• Own site-level financial performance, including budgeting, forecasting, and cost control.
• Monitor and report on project financials, ensuring profitability and adherence to contractual obligations.
• Identify opportunities for cost optimization and resource efficiency without compromising service quality.
• Oversee collaboration with Workforce Management (WFM) and Business Analytics (BA) teams to ensure accurate, timely, and actionable reporting.
• Proactively identify and mitigate operational risks, escalating critical issues to leadership and clients as needed.
• Ensure compliance with internal policies, client requirements, and industry regulations.
• Partner with Quality, Training, Product Support, HR, and other internal teams to ensure cohesive and effective operations.

Senior Operations Manager

Sales

• support innovative scalable sales programs across a diverse set of customers, focusing on driving revenue and product adoption;
• become and remain knowledgeable and passionate about leading social media products and community standards;
• have strong interpersonal skills, verbal and written communication skills;
• provide support through a variety of channels, including online chat, emails, instant messaging and phone calls;
• collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser’s business needs;
• act as a point of contact to provide consultative support on agencies and advertisers accounts;
• drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction;
• educate advertisers on product usage, troubleshoot and resolve complex cases;
• complete the required tasks within the agreed turnaround times and standards of quality;
• have good language requirements;
• complete and pass all required training provided by the client;

Sales Program Specialist, Process Associate, Romanian

• become and remain knowledgeable and passionate about leading social media products and community standards;
• have strong interpersonal skills, verbal and written communication skills;
• provide support through a variety of channels, including online chat, emails, instant messaging and phone calls;
• collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser’s business needs;
• act as a point of contact to provide consultative support on agencies and advertisers accounts;
• drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction;
• educate advertisers on product usage, troubleshoot and resolve complex cases;
• complete the required tasks within the agreed turnaround times and standards of quality;
• have good language requirements
• complete and pass all required training provided by the client;

Sales Program Specialist – Process Associate – Hebrew

• become and remain knowledgeable and passionate about leading social media products and community standards
• have strong interpersonal skills, verbal and written communication skills
• provide support through a variety of channels, including online chat, emails, instant messaging and phone calls
• collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser’s business needs
• act as a point of contact to provide consultative support on agencies and advertisers accounts
• drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction
• educate advertisers on product usage, troubleshoot and resolve complex cases
• complete the required tasks within the agreed turnaround times and standards of quality
• have good language requirements
• complete and pass all required training provided by the client

Sales Program Specialist – Process Associate – Spanish

• become and remain knowledgeable and passionate about leading social media products and community standards;
• have strong interpersonal skills, verbal and written communication skills;
• provide support through a variety of channels, including online chat, emails, instant messaging and phone calls;
• collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser’s business needs;
• act as a point of contact to provide consultative support on agencies and advertisers accounts;
• drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction;
• educate advertisers on product usage, troubleshoot and resolve complex cases;
• complete the required tasks within the agreed turnaround times and standards of quality;
• have good language requirements;
• complete and pass all required training provided by the client;

Sales Program Specialist – Process Associate – Arabic

• Support innovative scalable sales programs across a diverse set of customers, focusing on driving revenue and product adoption.
• Become and remain knowledgeable and passionate about leading social media products and community standards;
• Provide support through a variety of channels, including online chat, emails, instant messaging and phone calls;
• Collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser’s business needs;
• Act as a point of contact to provide consultative support on agencies and advertisers accounts;
• Drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction;
• Educate advertisers on product usage, troubleshoot and resolve complex cases;
• Complete the required tasks within the agreed turnaround times and standards of quality;
• Complete and pass all required training provided by the client;

Sales Program Specialist, Process Associate – Polish

Sales Program Specialist – Process Associate – German

Sales Program Specialist – Process Associate – Italian

Sales Program Specialist – Process Associate, French

• Manage the day-to-day operations in accordance with requirements and SLAs.
• Prompt identification by investigating deviations and resolution of Service delivery issues including implementation of preventative measures.
• Provide exceptional people management, mentorship and career development to members of your team, achieve low attrition levels and high employee engagement
• Analytical bent of mind with the ability to root cause basis data and drive decisions
• Drive Operations teams to deliver continuous improvement and productivity/quality gains
• Flag and escalate business risks timely to the client/supervisor
• Drive revenue for our client by supporting scalable sales programs across a variety of direct clients and agencies
• Interact with site lead and/or SDLs to understand any business reporting, data analytics requirements on regular basis
• Drive performance management process based on the framework.
• Ensure that our clients receive the highest level of sales and operational customer service
• Liaise with cross-functional teams on structuring and executing operational and strategic services and programs
• Develop and implement best practices for client interaction, sales, and services.

Sales Program Front Line Manager – Management Trainee

Sales Program Specialist – Process Associate – Dutch

• Drive revenue for our client by supporting scalable sales programs across a variety of direct clients and agencies
• Drive product adoption and educate clients and agencies in a scalable fashion
• Ensure that our clients receive the highest level of sales and operational customer service
• Liaise with cross-functional teams on structuring and executing operational and strategic services and programs
• Develop and implement best practices for client interaction, sales, and services.

Sales Program Specialist – Process Associate – Portuguese

Manager

• Complete Quality checks as defined and agreed with Client Contracts
• Client Management- Manage the I2C portfolio and maintain strong customer relations
• Respond to customer emails related to invoice requests/ payment / dispute/Collections queries.
• Maintain exception logs for process related exception as and when they occur for knowledge retention
• Prepare and complete SOP’s or Process manual as per Client & Process requirements
• Adhere the internal compliance policy and guideline established by the management on their daily operational activities
• Perform daily internal audit
• Working with multiple stakeholders to implement solutions
• Ability to interpret customer documentation that can be vague at times and solve problems related to customer billing.
• Must be willing to work flexible hours during peak periods, month end, and year end.
• Ability to deal with difficult internal and external customer situations requiring tact and professionalism.
• Ability to analyze and solve problems.
• Ability to deal with system issues and missing Information
• Time management ensuring all time targets met.
• Identify process improvements for the Collection Process
• Lean Mindset or Lean Certified