Senior Process Associate – Insurance, Credit Controller
Genpact
full-time
Posted on:
Location Type: Hybrid
Location: Lisbon • Portugal
Visit company websiteExplore more
Job Level
About the role
- Enter data accurately and efficiently, ensuring quality checks on cash receipts, support data cleansing and mass change processing projects.
- Handle premium collections, check deposits, direct debits, commission payments, discounts, and overpayments.
- Reconcile client and broker account differences, disburse cash, recover overdue debts, and manage brokers and partners based on contract nature or intermediaries.
- Deliver exceptional service standards and key performance indicators (KPIs).
- Liaise with internal and external parties to resolve queries within deadlines.
- Distribute monthly statements of overdue accounts to clients and resolve questions promptly.
- Input regulations into the computer system, manage unpaid items, oversee procedures, and clear outstanding financial movements.
- Analyze aging reports and allocated portfolios.
- Maintain and develop technical knowledge and expertise, contributing to best practices and procedural support.
- Provide support, mentoring, and guidance as needed.
- Participate in continuous improvement initiatives.
Requirements
- Graduate or possess a professional qualification in a finance-related discipline.
- Minimum one year of experience in credit control.
- Proficient in written and spoken English; Portuguese is advantageous.
- Strong mathematical and analytical skills for complex data analysis and effective decision-making in business or technical issues.
- Positive attitude, results-driven, with energy and determination to succeed in a fast-paced environment where response pace and quality are critical.
- Strong writing and editing skills with attention to detail; ability to produce high-quality work under pressure and prioritize workload to meet tight deadlines.
- Patient and respectful towards clients while being professionally firm in debt recovery.
- Proficient in Excel and Outlook.
- Flemish & French C1
Benefits
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entrydata cleansingcash reconciliationdebt recoveryfinancial analysisportfolio managementKPI managementcomplex data analysismathematical skillscredit control
Soft Skills
exceptional service standardscommunication skillsattention to detailresults-drivenpositive attitudementoringguidancepatienceprofessionalismability to work under pressure
Certifications
graduate in finance-related disciplineprofessional qualification in finance