Genpact

Senior Process Associate – French

Genpact

full-time

Posted on:

Location Type: Remote

Location: Romania

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

About the role

  • Handle HR inquiries via email, HR cases and phone/chat in a professional and timely manner ensuring outstanding quality of customer support.
  • Administer employee life-cycle programs depending on the scope of responsibilities (stream or market based)
  • Preparing necessary documents for employees
  • Review/Audit HRO transactions (action & reasons) to provide expert opinion on whether the transaction follows policies & process
  • Work closely with Operations Team to provide feedback on quality
  • Conduct Quality meetings with the team to analyze errors. Drive accountability with team leads and their teams to meet quality performance goals and ensure program standards are met on a week-over-week basis
  • Ensure, self-expertise of the subject matter (process updates, policies, Quality Team’s Standard Operating Procedure)
  • Indulge in nurturing new hires & tenured bottom performers, via additional audits & actions to provide the hyper care required to improve quality performance
  • Contribute towards the process of ‘define, update, innovate’ the quality frameworks to meet client expectations and raising the bar, continuously on Quality.
  • Actively re-review decision accuracy audits to ensure accuracy and alignment with quality process
  • Implementation and effective usage of different Quality Check Tools, best practices, and procedures
  • Contribute towards overall process improvement ideas, insights, and projects to enhance process’s key performance indicators & value adds
  • Accountable for performance standards for the assigned set of analysts Quality Performance benchmarks & continuous improvement in a weekly/monthly manner
  • Responsible to partner & contribute on classroom training delivery with respective team leader or training specialists. Also engage in refresher training as per training need identifications & action plans for continuous improvement
  • Assures HR policies and processes are followed by all involved parties for assigned scope as per process agreements (escalate inconsistencies)
  • Establish and/or update process documentation (standard operating procedures, process maps, template creation)
  • Constantly strive for process improvements by identifying process gaps and participating in improvements initiatives within own area of responsibility and by sharing across team
  • Ensure services delivered are in accordance with established Service level Agreement (SLA) and internal Key Performance Indicators (KPI)
  • Complete mandatory trainings and assignments in timely manner
  • To perform other duties as assigned by the Team Lead as and when required.

Requirements

  • Analytical and problem-solving skills.
  • Bachelor / Master´s degree.
  • Knowledge of MS office applications: Word, Excel, Outlook.
  • Proficient French (C1) and English (B2).
  • Professional background involving problem solving and dealing with internal customers.
  • Ability to work with confidential/sensitive data.
  • You have experience in working in the HR / Administration Team
  • Workday and Service Now knowledge will be an asset
  • Previous experience working in Shared Services
Benefits
  • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
  • Make an impact – Drive change for global enterprises and solve business challenges that matter
  • Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
  • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
  • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
analytical skillsproblem-solving skillsprocess documentationquality performance benchmarksemployee life-cycle programsauditing HRO transactionsprocess improvementtraining deliveryconfidential data handlingSLA compliance
Soft Skills
customer supportteam collaborationfeedback provisionaccountabilitynurturing new hirescommunicationcontinuous improvementattention to detailadaptabilityleadership
Certifications
Bachelor's degreeMaster's degree