Genpact

Senior Process Associate, Accounts Receivable – Collections, German

Genpact

full-time

Posted on:

Origin:  • 🇷🇴 Romania

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Job Level

Senior

Tech Stack

Go

About the role

  • Customer account management, including initiation of proactive collection activities and ensuring on-time payments
  • Credit management activities for a portfolio of customers to ensure on-time payment
  • Investigation, analysis, escalation and resolution of customer Accounts Receivable issues
  • Direct customer contact via phone, e-mail, meetings
  • Maintain customer relationships and set/achieve past due reduction goals
  • Escalation of issues to Customer Financial Services leadership and sales
  • Customer dispute resolution and follow up, interacting with sales and other departments
  • Monitor and adjust customer credit limits within company policy and process
  • Miscellaneous manual postings (invoices, credit notes, account clearings)
  • Monthly reports and accounts reconciliations

Requirements

  • Very good written and spoken German (min B2)
  • Very good written and spoken English (min B2)
  • Previous experience in Accounts Receivable department or similar is a plus
  • Ability to set priorities and organize work independently under imposed deadlines
  • Advanced Microsoft Excel skills
  • Proactive and professional attitude
  • Strong analytical skills
  • Attention to details
  • SAP knowledge would be an asset
  • Good customer handling skills (preferred)
  • Team player (preferred)
  • High energy level (preferred)
  • Education Level: Associate's Degree/College Diploma