Accounts Receivable

• Customer account management, including initiation of proactive collection activities and ensuring on-time payments
• Credit management activities for a portfolio of customers to ensure on-time payment
• Investigation, analysis, escalation and resolution of customer Accounts Receivable issues
• Direct customer contact via phone, e-mail, meetings
• Maintain customer relationships and set/achieve past due reduction goals
• Escalation of issues to Customer Financial Services leadership and sales
• Customer dispute resolution and follow up, interacting with sales and other departments
• Monitor and adjust customer credit limits within company policy and process
• Miscellaneous manual postings (invoices, credit notes, account clearings)
• Monthly reports and accounts reconciliations

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