Customer Service Representative
Insurify
Junior/Mid-Level Customer Care Agent
Genki
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteJob Level
Junior
About the role
- Provide friendly, clear, and professional support via email and chat.
- Assist customers with inquiries about our products, claims, payments, and account management.
- Guide customers through processes such as onboarding, data changes, or policy updates.
- Escalate complex issues to managers or specialists when necessary.
- Collaborate closely with colleagues to ensure quick and accurate responses.
- Contribute to improving support processes and knowledge base content.
Requirements
- You can be employed in one of the following countries: Argentina, Brazil, Canada, Colombia, Mexico, Peru, or the United States.
- Work hours: Monday–Friday, 3 PM – 12 AM Berlin time (e.g., 10 AM – 7 PM in São Paulo, 9 AM – 6 PM in New York).
- You can start working with us no later than 1 November 2025.
- You have at least one year of experience in customer care/support.
- You are fluent in English.
- You have an extraordinarily helpful, empathetic, and kind personality, with strong communication skills.
- You love helping people to solve their problems while always keeping your cool.
- You can quickly grasp what people really need and love digging for the optimal solution.
- You are familiar and happy with working remotely.
