Senior Customer Support Representative – Vetify Fulfillment Representative
Avetta
Cloud
Customer Service Representative
Insurify
full-time
Posted on:
Location: Alabama, Arizona, California, Colorado • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Expertly assess and evaluate the best path of resolution for customer issues including coverage challenges, complaints, and payment issues during incoming calls, ensuring that customers receive timely and effective solutions.
- Contribute to a smooth and successful customer experiences through the coordination of onboarding documents (insurance policies, supporting documentation) needed for sale finalization
- Apply problem-solving skills and understanding of insurance industry workflows to navigate complex situations, ensuring that customers receive the best possible outcomes
- Ensuring the information is accurate and verifying customers' coverage. Often may need to deliver proof of insurance paperwork and resolve billing and general issues to ensure customer satisfaction.
- Assist in the development of new processes for the onboarding and retention of customers. Provide feedback for improvements of existing processes.
- Play a crucial role in resolving carriers and customers complaints by presenting well-considered solutions and alternatives within the timeframes set, and follow up to ensure that any issue has been fully resolved.
- Ensure no client is overlooked by entering into carrier portals and pulling lists of clients and initiating timely follow-ups. Proactively educate customers on how to avoid potential policy interruptions and premium increases, helping them to maintain stable and affordable coverage.
Requirements
- Experience in Customer Support via phone, email and chat.
- Excellent communication skills.
- Phenomenal phone skills.
- Well-organized and self-driven.
- Licensed in Property & Casualty Insurance preferred
- Bilingual is a plus.
- Must be located in one of the following states: AL, AZ, CA, CO, CT, FL, GA, IL, IA, KS, MD, MA, MI, MN, MO, MT, NH, NJ, NM, NY, NC, OH, OK, OR, PA, RI, SC, TN, TX, UT, VT, VA, WA
