Insurify

Chief Marketing Officer

• Own Net Revenue, Contribution Margin, unit economics, LTV, and forecast accuracy
• Lead the commercial engine end-to-end: Partnerships/Supply, Strategic Demand Partnerships, Proprietary Products & Monetization, Pricing & Yield, LTV, Revenue Operations & Analytics, Lifecycle/CRM, Policy & Monetization Experiments, and Agency Operations
• Strengthen supply & demand by improving carrier economics, expanding state coverage, vertical expansion and B2B partnerships
• Partner with Product and Engineering to ship pricing/ranking experiments and funnel improvements to raise quote-to-bind and contribution margin
• Implement performance management systems: KPIs, OKRs, revenue truth model, RevOps dashboards, revenue council cadence, and experiment governance
• Build and enforce comp plans tied to margin gates; hire, mentor and develop a high-caliber commercial organization
• Own daily performance of agency/contact center including staffing, WFM, conversion/QC/QA targets, scripting, compliance, and vendor management

Chief Commercial Officer

Customer Support

• Expertly assess and evaluate the best path of resolution for customer issues including coverage challenges, complaints, and payment issues during incoming calls, ensuring that customers receive timely and effective solutions.
• Contribute to a smooth and successful customer experiences through the coordination of onboarding documents (insurance policies, supporting documentation) needed for sale finalization
• Apply problem-solving skills and understanding of insurance industry workflows to navigate complex situations, ensuring that customers receive the best possible outcomes
• Ensuring the information is accurate and verifying customers' coverage. Often may need to deliver proof of insurance paperwork and resolve billing and general issues to ensure customer satisfaction.
• Assist in the development of new processes for the onboarding and retention of customers. Provide feedback for improvements of existing processes.
• Play a crucial role in resolving carriers and customers complaints by presenting well-considered solutions and alternatives within the timeframes set, and follow up to ensure that any issue has been fully resolved.
• Ensure no client is overlooked by entering into carrier portals and pulling lists of clients and initiating timely follow-ups. Proactively educate customers on how to avoid potential policy interruptions and premium increases, helping them to maintain stable and affordable coverage.

Customer Service Representative

Data Analyst

• Own the process of researching, aggregating, and analyzing data to support Insurify’s content and front-end features
• Assist in the effort to create more efficient processes for:
• Developing, cleaning, and integrating new data sources
• Creating replicable, scalable aggregation views of proprietary dataset(s)
• Displaying aggregated data in support of Insurify content
• Analyze SEO product and business performance data by:
• Running A/B tests
• Maintaining dashboards and preparing key visuals for broader stakeholders
• Diving deep in the data to uncover new insights in user behavior
• Document and create solutions for data quality issues
• Ultimately, we want someone excited to tackle various structured and unstructured problems using data

SEO Data Analyst

Product Manager

• Product Vision & Leadership: Define and articulate the product vision, strategy, and roadmap, ensuring alignment with company goals. Lead and inspire cross-functional teams to deliver exceptional product experiences.
• Data-Driven Insights: Conduct deep dives into data, user behavior, and performance metrics to identify root causes, uncover opportunities, and inform product decisions.
• Strategic Growth & Optimization: Identify and pursue new opportunities to enhance user value, increase conversion, and drive revenue, while continuously optimizing existing features and experiences.
• Execution & Performance Management: Proactively identify areas of underperformance, develop clear improvement strategies, and lead initiatives from conception through successful execution and measurement. Operate with a high degree of autonomy, independently troubleshoot complex issues, and navigate ambiguity to drive solutions without getting stuck.
• Stakeholder Alignment & Communication: Facilitate clear and consistent communication among teams and stakeholders, ensuring alignment on goals, timelines, and progress, and fostering effective cross-functional collaboration.
• Market & User Research: Cultivate a deep understanding of market trends, partner industries, and user needs through thorough research and insightful questioning to inform product development.

Chief Commercial Officer

Customer Service Representative

SEO Data Analyst

Senior Product Manager