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About the role
Key responsibilities & impact- Maintain employee laptops, peripherals, and business applications
- Solve complex technical issues across our IT environment
- Collaborate with team members from software engineering and other departments to support their technical needs
- Deliver service-oriented support as a key member of our IT support team
- Procure, configure, and support Mac devices as our primary platform, with occasional Windows support.
- Provide technical support and troubleshooting for MDM-related issues, ensuring high availability and performance.
- Maintain an inventory of IT laptops, conference room equipment, network devices, and other systems.
- Provide training to users on the use of IT systems and hardware.
- Create and maintain documentation of IT processes and system configurations.
- Analyze support tickets to spot underlying trends and potential issues.
- Manage and automate onboarding and offboarding processes.
Requirements
What you’ll need- Associate's or bachelor's degree in computer science or a related field.
- 1+ years of experience in a technical support role.
- Certifications are preferred but not required.
- Working knowledge and expertise across operating systems, productivity suites, collaboration tools, device management platforms, and business applications.
- Willingness to solve complicated problems and see projects through to completion.
- Analytical skills to study problems and records, and identify solutions.
- Team-oriented attitude to help other colleagues and departments with technical problems.
- Strong interpersonal communication and relationship-building skills.
- Ability to manage time and effectively prioritize numerous projects at one time.
Benefits
Comp & perks- Employee stock options
- 25 days annual leave
- Enhanced private medical, dental, and vision insurance plans
- Yearly wellbeing budget or Multisport card
- Personal budget for learning and books
- Employee Assistance Program and other wellbeing perks
- Office kitchen and fun area with snacks and beverages
- Regular social events
- Friendly office culture
- Hybrid office
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Technical SupportDevice ManagementOperating SystemsBusiness ApplicationsTroubleshootingDocumentationInventory ManagementOnboarding ProcessesOffboarding ProcessesCollaboration Tools
Soft Skills
Team-Oriented AttitudeRelationship-BuildingTime ManagementProject PrioritizationWillingness to Solve Problems
Certifications
Preferred IT Certifications