Senior Software Engineer, Salesforce
Travelers
CloudGraphQL
Staff Software Engineer, Salesforce
General Motors
full-time
Posted on:
Location Type: Hybrid
Location: Austin • California, Missouri, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $195,000 - $298,800 per year
Job Level
Lead
Tech Stack
Cloud
About the role
- Architect end-to-end Salesforce Messaging solutions, defining technical structure for embedded service deployments, various communication channels, Omni-Channel routing, skills management, Einstein Bots, and related components.
- Develop and maintain the overall technical architecture and roadmap for Salesforce Messaging features, ensuring alignment with broader platform strategy and business goals.
- Provide expert technical leadership and direction to development teams and managers on design patterns, configuration best practices, limitations, and advanced implementation techniques for Messaging.
- Design robust and scalable solutions for complex requirements involving Flows, permissions, personas, and potential integrations related to messaging.
- Establish and govern technical standards, best practices, and design patterns specifically for the Salesforce Messaging implementation.
- Ensure solutions adhere to Salesforce governor limits and optimize for performance, scalability, security, and maintainability.
- Create comprehensive technical design documentation, including solution blueprints, data models, integration points, and sequence diagrams.
- Evaluate emerging Salesforce technologies and third-party applications, providing recommendations for adoption.
- Collaborate closely with business stakeholders, Product Owners, Enterprise Architects, and other Solution Architects to align technical solutions with business requirements.
- Oversee the technical integrity of Messaging solutions through the development lifecycle, including deployment and release phases.
- Serve as the ultimate subject matter expert for Salesforce Messaging architecture and capabilities within GM.
Requirements
- Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field, or significant equivalent experience.
- 7+ years of experience within the Salesforce ecosystem.
- At least 3+ years in a Salesforce Architect or comparable technical leadership role.
- Deep, demonstrable expertise in Salesforce Service Cloud and the Salesforce Messaging/Digital Engagement suite (Chat, Omni-Channel, Einstein Bots, Flow, configuration of various channels).
- Proven track record of designing scalable, secure, and high-performance solutions on the Salesforce platform for large enterprises.
- Strong understanding of Salesforce architectural principles, platform limitations, governor limits, and integration patterns.
- Experience designing complex automation using Salesforce Flow and understanding its implications within a large instance.
- Expertise in Salesforce security models, data structures, and sharing mechanisms (permissions, profiles, roles, personas).
- Excellent analytical, problem-solving, and technical documentation skills.
- Ability to effectively communicate complex technical concepts to diverse audiences (technical teams, business stakeholders, leadership).
- Salesforce Certified Application Architect and/or System Architect.
- Familiarity with specific tools used at GM (e.g., Jira, GitHub, Copado).
- Preferred: Experience architecting solutions involving channels like SMS (using Digital Engagement), Apple Messages for Business, or WhatsApp.
- Preferred: Salesforce Certified Service Cloud Consultant.
- Preferred: Experience designing solutions leveraging Einstein AI features beyond basic Bots and/or implementing Agentforce solutions.
- Preferred: Proven experience with agile software development lifecycle and DevOps principles and tools like Copado.
- Proven experience architecting solutions within highly complex Salesforce environments.
- This role is not eligible for relocation benefits; any relocation costs are the responsibility of the selected candidate.
- GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
- Successful completion of a Motor Vehicle Report review for company vehicle provision.
Benefits
- A company vehicle will be provided for this role with successful completion of a Motor Vehicle Report review.
- Benefits Overview From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
- General Motors offers accommodations and reasonable accommodation for applicants with disabilities (email or call 800-865-7580 with accommodation request).
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Salesforce MessagingSalesforce Service CloudSalesforce FlowEinstein BotsOmni-Channel routingskills managementintegration patternsautomation designsecurity modelsdata structures
Soft skills
analytical skillsproblem-solving skillstechnical documentationcommunication skillsleadershipcollaborationtechnical directionexpertise in complex concepts
Certifications
Salesforce Certified Application ArchitectSalesforce Certified System ArchitectSalesforce Certified Service Cloud Consultant
