Software Engineer I, Salesforce

Travelers

full-time

Posted on: 9/3/2025

Location: 🇺🇸 United States

✨ AI Apply

💰 $96,400 - $159,100 per year

Junior

Cloud

About the role

Configure and develop Salesforce Service Cloud and FSC insurance objects and relationships.
Set up Omni-Channel configurations, queues, and routing rules for customer service.
Create and modify case record types and page layouts for different lines of insurance.
Build simple flows for policy inquiries and basic claims intake; implement validation rules and field dependencies.
Implement basic automation using Process Builder and Salesforce Connect read-only configurations.
Consume platform events in Apex triggers, implement REST callouts, and configure Change Data Capture.
Create simple Apex REST endpoints and perform basic bulk API data operations; monitor API usage and limits.
Perform analysis, design, development, configuration, testing, debugging, troubleshooting, documentation, and health monitoring for intermediate complexity systems.
Participate in incident/defect resolution, impact analysis, and escalate appropriately; seek opportunities to expand technical knowledge.

Bachelor’s degree or its equivalent in work experience.
One year of programming/development experience (minimum); three years preferred.
Applicants must be authorized to work for ANY employer in the U.S.; company does not sponsor H-1B, TN, or Forms I-983/STEM OPT for this role.
Salesforce Service Cloud & FSC insurance knowledge (configure FSC insurance objects, understand Policy/Account/Case relationships).
Experience with Omni-Channel, queues and routing rules, case record types and page layouts.
Ability to build flows and implement automation using Process Builder.
Familiarity with Salesforce Connect for read-only external data access.
Experience consuming platform events in Apex triggers and implementing REST callouts to external APIs.
Understanding of Change Data Capture and basic bulk API operations.
REST API fundamentals and ability to create simple Apex REST endpoints.
Debugging and problem solving skills; ability to analyze, troubleshoot, and escalate appropriately.
Strong communication and collaboration skills; ability to document work clearly.
Intermediate delivery and leadership skills; ability to decompose work and deliver predictably.