Senior Software Engineer, Salesforce

Travelers

full-time

Posted on: 9/3/2025

Location: 🇺🇸 United States

✨ AI Apply

💰 $135,700 - $223,900 per year

Senior

CloudGraphQL

About the role

Provide Salesforce Service Cloud & FSC Insurance Expertise: configure FSC insurance objects, implement Omni-Channel routing, build case management workflows, and design insurance-specific automated capabilities.
Provide Integration & Event Management: implement Salesforce Connect, platform event publishing, REST API integrations, and Change Data Capture for downstream synchronization.
API Engineering: build custom REST APIs, implement GraphQL queries for complex insurance data, and design composite API patterns for mobile applications.
Provide Technical Leadership: lead complex integrations and Flow Builder solutions, mentor junior developers, direct and implement solutions to moderately complex problems, and lead incident investigation and resolution.
Act as a technology advocate: identify opportunities to improve the business with technology, participate in design/development, and perform other duties as assigned.

Bachelor's degree in Computer Science or a related field, or equivalent work experience.
Minimum three years of programming/development experience (required); five years preferred.
Authorized to work for ANY employer in the U.S.; company does not sponsor H-1B, TN, or Forms I-983/STEM OPT for this role.
Salesforce Service Cloud & FSC (Financial Services Cloud) insurance expertise.
Configure FSC insurance objects with complex relationships; customize only where appropriate.
Implement Omni-Channel routing strategies including overflow routing and agent availability management.
Build advanced case management workflows and engineer advanced Flow Builder solutions for operations decision trees.
Experience with Salesforce Connect, platform events, Change Data Capture, and event-driven integrations.
Design and build REST API integrations, custom REST APIs, GraphQL queries, and composite API patterns.
Experience with downstream system synchronization and API engineering for insurance-specific operations.
Technical leadership: guide junior developers, lead complex integrations, perform advanced design, troubleshooting, and incident resolution.
Strong delivery, domain expertise in insurance, problem solving, communication and leadership skills.