Senior Manager, Customer Centricity – Business Cards & Payments
Capital One
Retail Innovation Manager
General Motors
full-time
Posted on:
Location Type: Remote
Location: Remote • Colorado, Maryland, Minnesota, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $102,000 - $135,900 per year
Job Level
Mid-LevelSenior
About the role
- Lead the enrollment, launch, and facilitation of major retail initiatives like CarBravo and Digital Retail Platform (DRP).
- Guide dealers through full DRP implementation lifecycle: onboarding → training → utilization tracking → performance review.
- Drive execution of GM’s broader retail strategy, translating corporate initiatives into actionable regional plans.
- Serve as a key point of contact for dealer visits, fostering strong relationships, trust, and communication pipelines.
- Support dealer mobilization efforts for Mobile Service+, Vehicle Ordering, and Fulfillment Center integration.
- Ensure local customization of programs while maintaining consistency and scalability across regions.
- Support partnership development—internal and external—to streamline integration of digital and physical strategies.
- Provide insights and feedback loops from the field to influence strategy evolution.
- Identify performance trends and present data-driven recommendations to stakeholders.
- Introduce, test, and scale innovative retail practices aimed at improving customer engagement and operational efficiency.
- Use data insights to support continuous improvement, maximize program value, and inform broader business decisions.
- Commitment to coordinated regional travel, including dealer visits, trainings, and strategy sessions as business needs.
Requirements
- Bachelor’s degree
- 5–7+ years of experience in sales, dealership, retail innovation, or field automotive or operations
- Experience as a District Sales Manager or in a similar field role within the automotive/field space
- Demonstrated ability to lead sales growth, support transformational change, and enhance customer service excellence in dynamic settings
- Adept at building and maintaining relationships across all levels and areas of the business
- Strong analytical, negotiation, and problem-solving skills
- Skilled in using data, insights, and analytics to guide decision-making and strategy
- Proven success in managing complex retail/digital programs
- Experienced in project management, retail technology systems, and/or digital retail platforms
- Willing and able to travel extensively for regional business, dealer visits, and industry/company events (up to 50%)
Benefits
- medical
- dental
- vision
- Health Savings Account
- Flexible Spending Accounts
- retirement savings plan
- sickness and accident benefits
- life insurance
- paid vacation & holidays
- tuition assistance programs
- employee assistance program
- GM vehicle discounts and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisproject managementretail technology systemsdigital retail platformssales growthcustomer service excellenceperformance trackingutilization trackingnegotiationproblem-solving
Soft skills
relationship buildingcommunicationleadershipanalytical thinkingadaptabilitycollaborationstrategic thinkinginfluencingcustomer engagementinnovation
Certifications
Bachelor’s degree
