General Dynamics Information Technology

Business Analyst

• Provide requirements analysis and related support of new systems and processes being developed in Microsoft Power Platforms, Tableau, and other technologies
• Performing data entry and records updates
• Contributing to project success by influencing individuals on and outside of their team
• Collecting information by engaging in dialogue with staff, reviewing databases, and interpreting reports
• Producing reporting on an as-needed basis (daily, weekly, monthly)
• Determining business metrics to meet ongoing organizational or client informational needs
• Providing data analytics and key insights
• Collecting detailed project requirements and anticipates technical needs
• Collaborating with developers to create future state automated workflows
• Manage the flow of development from idea to release
• Composing user stories, acceptance criteria, test plans, and retrospectives to improve Agile development processes
• Highlighting and defining Key Performance Indicators (KPIs) to measure performance across different sections
• Troubleshoot and investigate issues reported by business users and provides ongoing communication about status
• Create end user documentation including user and quick reference guides
• Describe and execute test cases
• Manage requirements in Jira using a backlog, and collaborates with product owners to prioritize the backlog

Business Process Analyst

ServiceNow

• Support the development and configuration of ServiceNow including Service Portal, Change, Problem, Incident, Service Catalog, and more
• Identify, create, and execute test cases for ServiceNow and other software platforms
• Design and develop/configure workflows and scripts using SCRUM/Agile methodologies
• Work with end users and management to create reports and data analysis products
• Participate in ServiceNow version upgrades and customize user interfaces

Senior ServiceNow Developer

Infrastructure Engineer

• Serve as the primary interface to the Government for all infrastructure engineering support
• Support the full range of infrastructure engineering services including: Network engineering, Security engineering, Site installation engineering, Data center design, Third party network access engineering, Backup and storage engineering, Infrastructure patch management, Integration and testing, Research and technology innovation
• Oversee and manage delivery of design and development for all infrastructure engineering tasks
• Ensure quality delivery of Engineering Tier 3 support to resolve network outages

IT Infrastructure Engineering Lead

Data Analyst

• Conduct data interpretation and analysis of Patient Safety and workflow data using various data analytics platforms (R and PowerBi)
• Develop and test innovative data analytic methods or applications to enhance insight of OPTN program performance
• Provide technical assistance in data management, analysis, and visualizations to HRSA and field staff
• Prepare written summaries and presentations that reflect the results of the data analysis and present findings to agency leadership
• Educate stakeholders HRSA and field staff on the use of data collection and analysis best practices as well as dashboard use
• Build data dashboards in various platforms including Excel and business intelligence platforms
• Liaise with stakeholders across different contract tasks/departments
• Manage unstructured patient level and workflow data to prepare for meaningful data analysis
• Develop methods, processes, or checks to assess and improve the quality of PEPFAR data across the data life cycle from reporting, entry, access, extraction, and use

Senior Data Analyst – Dashboard Architect

Data Engineer

• Conduct high-level data interpretation and analysis of medical data using R and PowerBi
• Develop and test innovative data analysis and statistical methods or applications to enhance insight of Patient Safety program performance
• Provide technical assistance in data management, analysis, and visualizations to HRSA and field staff
• Prepare written summaries and presentations that reflect the results of the data analysis and present findings to agency leadership
• Build data dashboards in various platforms including Excel and Business Intelligence platforms
• Support automation of data pipelines
• Liaise with stakeholders across different tasks/departments
• Manage unstructured patient level data and workflows to prepare for meaningful data analysis
• Develop methods, processes, or checks to assess and improve the quality of Patient Safety data across the data life cycle from reporting, entry, access, extraction, and use

Data Architect

Project Manager

• Develop and maintain detailed process flow documentation
• Establish project metrics, reporting frameworks, and tracking mechanisms to measure performance and progress
• Compile and present project status reports with key insights to senior leadership and stakeholders
• Consult with management and customers regarding product feasibility and viability of network infrastructure plans
• Provide the team with support in data analysis, digital collaboration, and user experience enhancements
• Manage Office 365 upgrades across 160,000 machines
• Conduct thorough reviews & analysis of user information to plan and execute weekly migration schedules effectively
• Serve as liaison between network engineers, development team and customer management
• Deliver white-glove support for Microsoft Office 365 ETL processes during migrations and high-priority events
• Provide advanced support for diagnosing and resolving complex issues to minimize disruptions to mission-critical systems and applications
• Coordinate the migration issues/concerns with Service Desk and other impacted groups
• Support Google Workspace
• Provide oversight and technical project management for workstreams focused on Unified Endpoint Management solutions

Senior Project Manager

Software Engineer

• Design and develop effective learning experiences and comprehensive curriculum aligned with Millenium clinical workflows
• Apply instructional design methodologies, adult learning theories, and curriculum planning frameworks to create impactful and modern training materials
• Collaborate with cross-functional teams to identify instructional strategies and select appropriate delivery modalities and learning methodologies
• Create and manage course documentation, job aids, guides, and related training materials
• Conduct regular assessments to define measurable learning outcomes and performance-related impact metrics, ensuring program effectiveness
• Adjust curriculum based on feedback from VHA stakeholders, learners, and changes in organizational requirements

Instructional Developer – EHRM

Network Engineer

• Coordinate system maintenance, monitoring, and installation activities across diverse WAN/LAN environments and technologies
• Research, recommend, and implement enterprise network capabilities and enhancements aligned with mission and business objectives
• Troubleshoot and resolve issues with network media, components, and connectivity
• Evaluate and monitor network health, performance, and hardware/software effectiveness
• Develop and maintain technical roadmaps for network capabilities, operations, and technologies
• Create and execute detailed test plans and documentation for all network configuration changes, upgrades, and additions
• Support network traffic analysis and bandwidth optimization to meet performance and availability targets
• Assess and provide recommendations on emerging network and communication technologies
• Recommend upgrades and changes aligned with industry standards and best practices
• Adhere to all customer network security policies, procedures, and compliance requirements
• Represent customer requirements and priorities during technical exchanges with partner agencies
• Conduct site surveys for new installations and technology refresh initiatives
• Install, maintain, and troubleshoot satellite communications equipment
• Create and maintain network architecture diagrams

Senior Network Engineer – TS/SCI with Polygraph

• Lead/Manage/Support the Provider system in NCMMIS
• Collaborate with the program team members to help in the modernization from Mainframe to modern technologies in a cloud-based platform

Principal Programmer

Engineer

• Lead the security design, architecture, and engineering of Cross Domain Solutions.
• Conduct analysis of alternatives for new or evolving data flows.
• Identify solution constraints and define evaluation criteria.
• Prepare complex design packages integrating multiple enterprise systems.
• Update design documents to incorporate new information, operational insights, and lessons learned.
• Develop technical point papers and documentation on CDS-related topics.
• Gather and validate requirements from stakeholders and mission partners.
• Schedule and participate in Technical Exchange Meetings (TEMs) to discuss design and implementation strategies.
• Coordinate implementation timelines and technical approaches with engineering and project management personnel.
• Provide technical inputs to support government strategy, planning, and modernization efforts.
• Collaborate effectively on integrated technical teams.
• Provide guidance, mentorship, and technical solutions to Cross Domain engineers.
• Train team members on new technologies and engineering approaches.

Cross Domain Solutions Engineer – TS/SCI

Call Center Representative

• Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects
• Manage and oversee day-to-day operations of a Medicaid related Call Center
• Serve as oversight/supervisor of dedicated Medicaid Call Center staff/team by overseeing hiring, training, staff recognition, and performance evaluation
• Manages customer service professionals directly and/or through subordinate managers or supervisors and offers leadership, coaching, and training
• Manage and oversee assigned Medicaid Call Center processes, procedures, tasks, and activities, ensuring adherence to Agency Quality Standards
• Address any issues/disputes from customers or clients
• Act as advisor to subordinates to meet schedules and/or resolve problems
• Oversee the development and administration of schedules and performance requirements; may have budget responsibilities
• Oversee the development and implementation of call center policies and procedures
• Advise supervisors on how to handle escalated customer service issues as needed
• Monitor call quality and customer satisfaction metrics to improve service levels and assess training needs
• Maintain accurate records of customer interactions and details of actions taken

Call Center Manager – Medicaid

• Provide technical expertise to modernize network design
• Support survey and implementation efforts at Air Force and Space Force bases
• Coordinate with Government Points of Contact
• Conduct end-to-end testing of fiber optic cables
• Review work of less experienced team members
• Provide training to internal and external groups

Senior DS, Distribution Systems Engineer

Security Engineer

• Research relevant threat intelligence from open source, unclassified, and classified resources
• Provide analysis through research and correlating actionable information against log results
• Support 24×7×365 real-time cyber-security monitoring of government systems
• Analyze information technology security events to discern legitimate security incidents

Security Operation Center (SOC) Analyst

• Ensure operational security posture is maintained for information systems
• Collaborate with ISSM and ISO for security aspects of systems
• Prepare, review, and update authorization packages
• Conduct periodic reviews for compliance with security authorization
• Prepare reports on security safeguards applied to computer systems

Information Systems Security Officer II

Technical Writer

• Create, update, and maintain technical documentation, including full diagram schematics, manuals, and operational procedures
• Develop and maintain comprehensive Plans of Action and Milestones (POA&Ms) to support project management, workflows, and compliance efforts
• Collaborate with cross-functional teams, including engineers, project managers, and subject matter experts, to gather and organize technical information
• Ensure all documentation complies with organizational policies, regulatory requirements, and industry standards
• Review and edit existing documentation for accuracy, completeness, and alignment with current systems or requirements