ServiceNow Administrator – Architect

General Dynamics Information Technology

ServiceNow Administrator at GDIT responsible for platform administration and optimization for USPS. Supporting business operations and IT Service Management requirements with deep technical expertise.

Posted 6/11/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $111,155 - $150,385 per yearWebsite

Tech Stack

Tools & technologies

ITSMSDLCServiceNow

About the role

Key responsibilities & impact

Optimize the business functions at USPS
Provide day-to-day platform administration, user support, configuration management, upgrade support, integration coordination, change management support, data quality oversight, audit support, and architectural guidance
Ensure the platform effectively supports business operations and IT Service Management requirements
Enhance the customer's operational capabilities and drive efficiency
Shape and sustain solutions that have a meaningful and lasting impact on the customer’s goals

Requirements

What you’ll need

5 + years of related experience
Bachelor’s degree in a relevant field from an accredited College/University is preferred
ServiceNow Certified System Administrator (CSA) certification
Core Platform/ITSM modules, including Incident, Change, Problem, Knowledge Management, and CMDB/CSDM
Additional ServiceNow modules, including ITOM, SecOps, and CSM
REST API integrations, data imports/exports, Transform Maps, MID Server, and Integration Hub
Proficient in SDLC practices
Knowledge/experience of Agile Methodologies
Effective liaison leading technical development teams
Strong facilitation skills
Excellent oral and written communication skills
Knowledge in AI tools (GitHub Copilot, Playwright)

Benefits

Comp & perks

Comprehensive benefits and wellness packages
401K with company match
Competitive pay
Paid time off
Flex work weeks where possible
Vacation, sick and personal time
Holidays, paid parental, military, bereavement and jury duty leave
15 days of paid leave per calendar year
10 paid holidays per year
Paid Family Leave program providing up to 160 hours of paid leave in a rolling 12 month period
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowREST API integrationsdata importsdata exportsTransform MapsMID ServerIntegration HubSDLC practicesAgile MethodologiesCore Platform/ITSM modules

Soft Skills

effective liaisonstrong facilitation skillsexcellent oral communication skillsexcellent written communication skills

Certifications

ServiceNow Certified System Administrator (CSA)