GeneDx

Medical writer

• Develop and write high-quality scientific and medical content, including congress abstracts, posters, presentations, and peer-reviewed original research articles.
• Translate complex scientific data into clear, compelling communications tailored to diverse audiences.
• Collaborate with cross-functional teams on publication development, including internal teams and external collaborators.
• Support end-to-end publication processes, including planning, drafting, submission, peer review responses, and resubmissions.
• Oversee and manage the publication planning and execution process, including alignment with evidence generation strategies, resourcing, and timeline management.
• Ensure all publications adhere to company guidelines, regulatory requirements, and best practices in medical writing (e.g. ICMJE and GPP best-practice guidelines).
• Oversee publication review and approval process, including tracking and documentation systems.
• Develop, refine, and implement SOPs and best practices for publication development and medical writing.

Principal Medical Writer

Account Executive

• Drive territory growth by prospecting, developing, and closing new business while expanding relationships with existing accounts.
• Serve as the first line of account management for healthcare providers, including physicians, genetic counselors, and staff.
• Deliver tailored, consultative sales presentations to communicate the value of GeneDx’s solutions and services.
• Coordinate and execute both in-person and virtual client meetings.
• Collaborate with cross-functional teams to ensure smooth onboarding, service delivery, and timely resolution of customer issues.
• Lead educational efforts within the territory, including developing and executing in-office appointments, regional conferences events, physician lunches and dinners, and other engagement initiatives.
• Stay current on clinical genomics developments, product offerings, and competitive landscape to position GeneDx effectively.
• Maintain high field presence, with an expectation of 4.5 days per week spent in the field with clients.
• Meet or exceed assigned sales targets, KPIs, and activity metrics.
• Document customer opportunities, interactions, and updates in CRM and other business systems as needed, maintain a target clinician development pipeline.
• Actively embody and encourage GeneDx cultural principles: be adaptable to change; communicate directly, with empathy; do what we say we’re going to do; be bold in our vision and brave in our execution; operate with a sense for action.
• Demonstrate accountability and a strong work ethic, with a team-first mentality.

Regional Account Executive – Specialty, Central/Northeast PA

• Drive territory growth by prospecting, developing, and closing new business while expanding relationships with hospital-based NICU teams.
• Serve as the primary account contact for neonatologists, hospitalists, head nurse and clinical staff within the NICU.
• Deliver tailored, consultative sales presentations to communicate the value of rapid genomic testing for critically ill newborns.
• Collaborate with the relevant Directors of Health Systems to engage hospital leadership where needed to drive optimal utilization of rapid genome sequencing.
• Coordinate with any relevant sales channels representatives where needed to garner access and advocacy for NICU sequencing.
• Coordinate and execute both in-person and virtual hospital engagements.
• Collaborate with cross-functional teams to ensure smooth onboarding, test ordering, and timely result delivery.
• Lead educational initiatives for NICU teams, including hospital presentations, conferences, and clinical meetings.
• Stay current on NICU workflows, clinical guidelines, product offerings, and competitive landscape.
• Effectively pull metrics and case studies for NICU clients to continuously monitor utilization and impact to reinforce the use case of rWGS.
• Maintain high field presence and relationship with clients.
• Meet or exceed assigned sales targets, KPIs, and activity metrics.
• Document opportunities, interactions, and updates in CRM, maintaining a robust clinician development pipeline.
• Actively embody and encourage GeneDx cultural principles.
• Demonstrate accountability, strong work ethic, and team-first mentality.

Strategic Account Director – NICU

Regional Account Executive – Specialty

Content Writer

• Reviews and classifies genetic variants using established guidelines (e.g., ACMG/AMP).
• Performs literature reviews and database searches to gather evidence for variant interpretation.
• Proficient in report writing and related systems.
• Apply appropriate clinical ACMG criteria and corresponding approved bullet point language.
• Draft test report using approved language and assemble report content.
• Selects appropriate interpretation language for clinical reports.
• Collaborates with clinical geneticists, bioinformaticians, and laboratory personnel to ensure timely and accurate reporting.
• Documents evidence and rationale for variant classification in a clear, standardized format.
• Appropriately identify complex cases that require escalation.
• Seeks guidance when encountering novel scenarios.
• May act as a subject matter expert for designated genes, disorders, tests, and/or processes.
• May assist with populating variant-, gene-, or disease-specific test information, report language, or other clinical content in internal databases.
• Meets or exceeds productivity and error standards as assigned by team lead.
• Supports team efforts to meet corporate and departmental Objectives and Key Results (OKRs).

Associate Report Writer

• Drive territory growth by prospecting, developing, and closing new business while expanding relationships with existing General Pediatrician accounts.
• Serve as the first line of account management for healthcare providers, including general pediatricians, midlevels, and staff.
• Deliver tailored, consultative sales presentations to communicate the value of GeneDx’s solutions and services in the pediatric population.
• Coordinate and execute both in-person and virtual client meetings.
• Collaborate with cross-functional teams to ensure smooth onboarding, service delivery, and timely resolution of customer issues.
• Lead educational efforts within the territory, including developing and executing in-office appointments, regional conference events, physician lunches/dinners, and other engagement initiatives.
• Stay current on clinical genomics developments, pediatric testing guidelines, product offerings, and competitive landscape to position GeneDx effectively.
• Maintain high field presence, with an expectation of 4.5 days per week spent in the field with clients.
• Meet or exceed assigned sales targets, KPIs, and activity metrics.
• Document customer opportunities, interactions, and updates in CRM and other business systems as needed; maintain a target clinician development pipeline.
• Actively embody and encourage GeneDx cultural principles: be adaptable to change; communicate directly with empathy; do what we say we’re going to do; be bold in our vision and brave in our execution; operate with a sense of action.
• Demonstrate accountability and a strong work ethic, with a team-first mentality.

Regional Account Executive – General Pediatrics

Procurement

• Independently manage purchase requests and procurement activities for a range of goods and services, applying professional judgment to ensure compliance with company policies and business objectives.
• Evaluate requisitions for completeness, appropriateness, and risk, and determine the most effective procurement approach based on spend level, complexity, and business impact.
• Support competitive sourcing initiatives by developing RFQs/RFPs, analyzing supplier proposals, documenting selection rationale, and providing recommendations to internal stakeholders.
• Apply analytical and critical thinking skills to compare supplier offerings and assess total cost, risk, and qualitative factors.
• Engage directly with suppliers to negotiate pricing, service levels, delivery timelines, and commercial terms, exercising discretion to balance cost, quality, risk, and operational needs.
• Identify and resolve supplier issues by analyzing root causes and recommending solutions that support continuity of service and value creation.
• Lead vendor onboarding activities, ensuring appropriate due diligence, documentation, and risk reviews are completed in accordance with company standards.
• Partner with Legal, Finance, and other stakeholders to address compliance, risk, and control considerations throughout the vendor lifecycle.
• Support the preparation, review, and analysis of contracts, statements of work, and amendments by identifying commercial, operational, and compliance considerations and escalating issues as appropriate.
• Ensure procurement activities align with contractual requirements and internal approval protocols.
• Act as a procurement subject matter resource to internal business partners, advising on procurement processes, timelines, and best practices.
• Collaborate with Legal, Accounting, Finance, and Accounts Payable to resolve issues, support audits, and improve procure-to-pay effectiveness.
• Coordinate with Accounts Payable to resolve invoice discrepancies and ensure accurate and timely payment.
• Maintain accurate procurement records and generate reports in NetSuite to support transparency, audit readiness, and management decision making.
• Apply and reinforce procurement policies, controls, and Delegation of Authority requirements, exercising independent judgment to identify exceptions, risks, or non-standard scenarios.

Procurement Specialist

Counselor

• Maintain working knowledge of systems used for test ordering, setup, and appointment scheduling.
• Seek guidance when encountering novel scenarios and escalate complex or atypical cases to supervisors or genetic counselors as appropriate.
• Meet or exceed productivity standards as assigned by the team lead.
• Perform other duties as assigned to support the team or department.
• Review genetic test orders to verify completeness, accuracy, and appropriateness to prevent redundant or unnecessary testing.
• Facilitate test setup by linking appropriate relative samples and positive controls and performing related configuration tasks.
• Accurately document order details and updates into internal systems to support downstream test processing.
• Identify issues and place tests on hold for downstream processing.
• Notify clients of issues, explain discrepant or missing information, and document resolution steps.
• Respond to patient and provider inquiries regarding holds via phone and email with professionalism and clarity.
• Resolve discrepancies or missing information in collaboration with clients to ensure compliance with clinical protocols and prevent delays in testing and reporting.
• Process incoming referrals and coordinate patient scheduling to ensure timely access to genetic counseling and a seamless patient experience.
• Support the Patient Counseling Team with follow-up tasks related to counseling workflows and address select test holds to prevent delays in testing and reporting.

Genetic Counselor Assistant I, Issues Management

Genetic Counselor Assistant I, Accession Checking

• Drive territory growth by prospecting, developing, and closing new business while expanding relationships with hospital-based NICU teams.
• Serve as the primary account contact for neonatologists, hospitalists, head nurse and clinical staff within the NICU.
• Deliver tailored, consultative sales presentations to communicate the value of rapid genomic testing for critically ill newborns.
• Collaborate with the relevant Directors of Health Systems to engage hospital leadership where needed to drive optimal utilization of rapid genome sequencing.
• Coordinate with any relevant sales channels representatives (specialty RAEs or otherwise) where needed to garner access and advocacy for NICU sequencing.
• Coordinate and execute both in-person and virtual hospital engagements.
• Collaborate with cross-functional teams to ensure smooth onboarding, test ordering, and timely result delivery.
• Lead educational initiatives for NICU teams, including hospital presentations, conferences, and clinical meetings.
• Stay current on NICU workflows, clinical guidelines, product offerings, and competitive landscape.
• Effectively pull metrics and case studies for NICU clients to continuously monitor utilization and impact to reinforce the use case of rWGS.
• Maintain high field presence and relationship with clients.
• Meet or exceed assigned sales targets, KPIs, and activity metrics.
• Document opportunities, interactions, and updates in CRM, maintaining a robust clinician development pipeline.
• Actively embody and encourage GeneDx cultural principles.

Director

• Design and lead qualitative and quantitative research to uncover behavioral, attitudinal, and contextual insights across key customer groups (patients, caregivers, providers, payers, health systems) and markets.
• Track and synthesize trends across target segments — including competitor strategies, emerging disruptors, and shifting customer expectations — and translate them into strategic implications for senior leadership.
• Inform product decisions by sizing opportunities, conducting concept testing, and identifying whitespace.
• Architect and operationalize GeneDx's enterprise VoC listening system, integrating signals from surveys, interviews, CSat and NPS metrics, and customer service interactions into continuous feedback loops.
• Own end-to-end vendor management — RFPs, partner selection, contracts, and quality oversight.
• Synthesize multi-source findings into compelling narratives that drive alignment and action, up to and including the ELT.
• Lead, mentor, and grow a team of insights professionals.

Director – Customer & Market Insights

Analyst

• Lead clinical integrity efforts cross-functionally to ensure adherence to medical necessity rules and payer-specific requirements for claims and invoices.
• Create clinical materials as appropriate including letters of medical necessity, pricing justification and appeal templates.
• Review and decision prior authorization and claims denials for compliance with medical necessity rules, identifying potential issues or discrepancies in clinical documentation and coding, and identifying opportunities for appeals.
• Create and follow new processes or process changes and to ensure compliance and intended outcomes as needed.
• Integration of new technology and initiatives for summarization of clinical information for both pre-and post-test teams.
• Provide insight into new and emerging use cases for exome and genome sequencing.
• Provide feedback for Market Access on payor specific gaps in coverage and/or misalignment to industry standards.
• Analyze data trends, using a variety of data visualization tools (e.g. PowerBI, Tableau, Smartsheets) to find new opportunities for targeted expansion of clinical billing integrity team efforts.

Clinical Billing Integrity Lead Analyst

Recruitment

• Own the enterprise Talent Acquisition strategy aligned to growth plans; translate business priorities into workforce and hiring strategy across functions and levels.
• Elevate TA into a strategic, metrics-driven business partner by strengthening stakeholder operating rhythms (intake, calibration, scorecards, decisioning), building trusted relationships, and using dashboards/KPIs to diagnose bottlenecks and drive continuous improvement.
• Lead, coach, and scale a high-performing TA team and operating model —set standards and quality bars, clarify roles, and rebalance capacity away from low-value work toward proactive sourcing, candidate engagement, and high-signal assessment.
• Architect and operationalize the Talent technology ecosystem (ATS/CRM, automation, analytics, assessments, sourcing tools), including enterprise change management, enablement, documentation, and governance to ensure scalable, consistent, auditable execution and measurable adoption/ROI.
• Personally lead critical senior and executive searches (SVP → C-suite) using advanced sourcing, networking, assessment, and outreach/closing playbooks.
• Build proactive external partnerships and pipeline programs that expand candidate reach and quality (e.g., hackathons, diversity-in-tech initiatives, universities/bootcamps, internships/fellowships for genetic counselors, professional associations, and community ecosystems).
• Own employer brand and the end-to-end hiring experience by bringing the GeneDx story to life across touchpoints (outreach through offer/onboarding handoffs) and improving candidate and hiring manager experience/NPS while maintaining speed and rigor.
• Lead cross-functional hiring effectiveness initiatives to remove blockers, streamline decision-making, shorten cycle time, and protect candidate experience.
• Own vendor strategy and procurement outcomes across Talent tech and assessment partners; negotiate, rationalize spend, and ensure adoption and ROI.

Senior Director, Talent Acquisition

• Supports the interpretation of genetic findings and contributes to accurate diagnosis and case resolution through exome and genome sequencing.
• Focuses on learning and applying standard workflows to assist with clinical data analysis, phenotype-genotype correlation, and interpretation of basic clinical features.
• Ensures timely documentation, maintains quality standards, and aids departmental initiatives through collaborative engagement and continuous learning.
• Performs clinical data analysis and case management to support accurate interpretation of genetic findings.
• Establishes phenotype-genotype correlations across a range of genetic disorders.
• Investigates and interprets clinical features of genetic conditions using internal resources and professional tools.
• Assumes personal responsibility for routine administrative tasks, including reviewing and editing genetic test reports, interpreting variants, and curating internal databases.
• Serves as a subject matter expert for designated genes, disorders, tests, and/or workflows.
• Participates in client services and communication via email, phone, or other channels to support case resolution and provider engagement.
• Performs literature reviews and database searches to support variant interpretation and classification.
• May assist with development of variant-, gene-, or disease-specific test information and report language.
• Consistently meets or exceeds performance benchmarks.
• May abstract clinical information from patient records.
• Meets or exceeds productivity and error standards as assigned by team lead.
• Performs other duties as assigned in support of the team or department.

Principal Medical Writer

Regional Account Executive – Specialty, Central/Northeast PA

Strategic Account Director – NICU

Regional Account Executive – Specialty

Associate Report Writer

Regional Account Executive – General Pediatrics

Procurement Specialist

Genetic Counselor Assistant I, Issues Management

Genetic Counselor Assistant I, Accession Checking

Strategic Account Director – NICU

Director – Customer & Market Insights

Clinical Billing Integrity Lead Analyst

Senior Director, Talent Acquisition

Assistant Clinical Analyst I