Genetic Counselor Assistant I, Issues Management

GeneDx

Genetic Counseling Assistant I supporting patient counseling team and ensuring efficient test utilization. Reviewing genetic test orders, coordinating care, and collaborating with genetic counselors and supervisors.

Posted 4/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $21 per hourWebsite

About the role

Key responsibilities & impact

Maintain working knowledge of systems used for test ordering, setup, and appointment scheduling.
Seek guidance when encountering novel scenarios and escalate complex or atypical cases to supervisors or genetic counselors as appropriate.
Meet or exceed productivity standards as assigned by the team lead.
Perform other duties as assigned to support the team or department.
Review genetic test orders to verify completeness, accuracy, and appropriateness to prevent redundant or unnecessary testing.
Facilitate test setup by linking appropriate relative samples and positive controls and performing related configuration tasks.
Accurately document order details and updates into internal systems to support downstream test processing.
Identify issues and place tests on hold for downstream processing.
Notify clients of issues, explain discrepant or missing information, and document resolution steps.
Respond to patient and provider inquiries regarding holds via phone and email with professionalism and clarity.
Resolve discrepancies or missing information in collaboration with clients to ensure compliance with clinical protocols and prevent delays in testing and reporting.
Process incoming referrals and coordinate patient scheduling to ensure timely access to genetic counseling and a seamless patient experience.
Support the Patient Counseling Team with follow-up tasks related to counseling workflows and address select test holds to prevent delays in testing and reporting.

Requirements

What you’ll need

Bachelor's degree required; preferred disciplines include Biology, Medical Technology, Healthcare, or a related scientific field.
Ability to work independently and collaboratively, with strong verbal and written communication skills and high proficiency in Microsoft Office 365 applications.
Demonstrate professional-level proficiency in mathematical reasoning, computer literacy, and language-based communication.
Foundational knowledge about Genetic Counseling Assistance is preferred but not required.

Benefits

Comp & perks

Paid Time Off (PTO)
Health, Dental, Vision and Life insurance
401k Retirement Savings Plan
Employee Discounts
Voluntary benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

mathematical reasoningcomputer literacygenetic test order verificationtest setup configurationdocumentation accuracyissue identificationdiscrepancy resolutionpatient schedulinggenetic counseling assistance

Soft Skills

independent workcollaborative workverbal communicationwritten communicationprofessionalismclarity