GeneDx

People Operations

• Lead overall strategy, projects, and process improvement for People Ops and Benefits—driving operational excellence, scalability, and employee experience.
• Build and lead scalable onboarding, changes, and offboarding operations—setting workflows, SLAs, and compliance standards for the team to execute.
• Serve as business owner for ADP data and connected tools—define requirements, lead implementations, drive automation, and partner with IT on integrations and enhancements.
• Design and continuously improve People Ops through workflow automation, quality controls, governance frameworks, and mechanisms for ongoing optimization.
• Maintain and improve trusted dashboards and reporting infrastructure; establish data governance and quality standards that drive compliance and leadership decisions.
• Provide strategic oversight for compliance, leave administration, and benefits; create and enhance policies through continuous analysis of program effectiveness and competitiveness.
• Own budget planning, forecasting, variance tracking, and vendor strategy in partnership with Finance and People leadership.

Senior Director, People Operations – Benefits

Account Manager

• Own and drive the enterprise sales pipeline end-to-end, from prospecting and qualification through negotiation and close, with a focus on $2M–$10M+ MSAs with pharma leaders (e.g., BMS, Takeda, GSK, Boehringer Ingelheim, and similar)
• Develop and execute a strategic business development plan to achieve aggressive revenue targets, driving measurable increases in qualified pipeline and win rates
• Serve as a trusted strategic advisor to C-suite and VP-level stakeholders at partner organizations, articulating the value of GeneDx's real-world data and genomic assets in drug development, clinical trial optimization, and disease understanding
• Lead complex, multi-stakeholder deal structuring and negotiations, including creative and novel partnership models tailored to enterprise pharma needs
• Provide strategic input to the commercial partnerships roadmap, influencing go-to-market strategy, pricing, and product positioning based on deep market intelligence across digital health, RWE, pharma, and medtech
• Translate observed client needs and market trends into product development priorities, collaborating cross-functionally with Data Science, Medical Affairs, Legal, and Product teams
• Build and maintain a robust network of senior decision-makers across the biopharma, biotech, digital health, and medtech ecosystem
• Represent GeneDx at major industry conferences, thought leadership events, and partner forums to elevate brand visibility and generate inbound opportunities
• Collaborate with internal stakeholders to gather and leverage market intelligence, ensuring commercial outcomes are optimized through data-driven targeting
• Coordinate cross-functional resources (implementation, data science, medical affairs) to support partnership discussions and ensure seamless project execution
• Occasional travel to meet with clients and attend conferences will also be expected.

Director of Business Development – Biopharma Partnerships

Compliance

• Lead execution of the compliance program charter, annual plan, and maturity roadmap in partnership with ERM leadership, Legal, and other key stakeholders.
• Provide practical compliance guidance and implementation support to business leaders and teams, coordinating closely with partners to align with applicable laws, regulations, and organizational standards.
• Design, deliver, and maintain core compliance program elements, including role-based training, policy communications, risk-based monitoring, and compliance dashboards.
• Lead an enterprise-wide policy inventory and cleanup initiative, establish and operate the policy governance framework, and partner with Legal and other business functions.
• Own the compliance hotline, ensure privacy-related concerns are appropriately managed and tracked, and produce regular analytics on allegations and outcomes.
• Implement standardized enterprise issue management and coordinate with Internal Audit and Quality to align findings management.

Corporate Compliance Officer

Medical writer

• Develop and write high-quality scientific and medical content, including congress abstracts, posters, presentations and peer-reviewed original research articles and clinical studies.
• Coordinate manuscript submissions, draft reviewer response documents, and revise and resubmit manuscripts and relevant supplementary materials to peer-reviewed journals.
• Collaborate with cross-functional teams on manuscripts, including researchers, clinicians, and regulatory affairs, to ensure accuracy of scientific content and compliance with industry standards.
• Conduct thorough literature reviews and stay updated on the latest advancements in genetics and genomics.
• Translate complex scientific information into clear and accessible language for diverse audiences, including collaborators and management.
• Ensure all written materials adhere to company guidelines, regulatory requirements, and best practices in medical writing (e.g. ICMJE and GPP best-practice guidelines).
• Participate in the development and review of standard operating procedures (SOPs) related to medical writing and publication development activities.
• Coordinate the Medical, Legal, and Regulatory review process for publications (publication review committee; PRC) in JIRA.

Senior Medical Writer

Director

• Develop and maintain strong relationships with C-suite and senior executives in health systems to foster trust and collaboration.
• Identify and pursue new business opportunities to drive revenue growth for hospital enterprise solutions, ensuring alignment with client needs and organizational goals.
• Utilize a consultative approach to understand client challenges and demonstrate how our enterprise systems deliver measurable value.
• Conduct thorough market research to identify trends, assess the competitive landscape, and identify potential areas for expansion within hospital systems.
• Work closely with sales, product development, marketing, and support teams to refine offerings, ensuring they meet market demands and customer expectations.
• Identify new partnership opportunities and lead negotiations to expand services, collaborating with cross-functional teams for seamless execution.
• Monitor and analyze account performance, providing actionable insights and recommendations to senior leadership to optimize strategies.
• Serve as a subject matter expert on hospital enterprise systems, representing the company at industry events, conferences, and client meetings.
• Ensure all activities comply with regulatory standards and hospital policies, promoting a commitment to quality and safety in operations.
• Collaborate with hospital leadership to design and implement strategic plans aimed at enhancing service delivery and patient outcomes.

Director, Health Systems – West

Marketing

• Own and evolve GeneDx’s account-based marketing strategy across priority GTM segments, including account selection, tiering, and engagement models
• Quickly assess ABM maturity, segment readiness, and existing motions to establish a clear point of view on where ABM should be deployed, scaled, or deprioritized
• Define and maintain ABM account frameworks, including segmentation, prioritization, and buying group coverage, in partnership with Sales and GTM leadership
• Own ABM budget strategy and allocation, making rapid, high-confidence investment decisions across segments based on performance, demand signals, and GTM priorities
• Lead the design of segment-specific ABM strategies that reflect distinct buying dynamics across GeneDx’s Specialty, General Pediatrics, Prenatal, Neonatal/NICU, Biopharma, and Health System segments
• Orchestrate focused, cross-channel ABM programs spanning content, digital, and field engagement to drive account progression and pipeline quality
• Partner with Sales leadership to align ABM efforts to account plans, opportunity strategy, and field priorities
• Collaborate with GTM Operations to ensure ABM strategies are supported by the right systems, data models, and measurement frameworks
• Partner with Business Operations & Enablement to ensure ABM programs are operationalized effectively through clear workflows and field readiness
• Establish ABM success metrics focused on account progression, pipeline creation and acceleration, and expansion, with a clear point of view on ABM’s material impact
• Lead continuous refinement of ABM strategy based on performance insights, segment learning, and GTM evolution
• Bring an AI-driven growth mindset to scaling impact and driving ongoing efficiencies, while ensuring work is high-quality and brand aligned
• Serve as the executive owner of ABM narrative, ensuring clarity on how ABM supports broader GTM strategy and revenue objectives.

Senior Director, Account-Based Marketing

Director, Health Systems – Northeast

Director, Health Systems – Midwest

Product Marketing

• Own and rebuild the end-to-end marketing operations function, including GTM systems, data architecture, campaign taxonomy, and a unified attribution and performance measurement framework that credibly ties marketing activity to pipeline and revenue.
• Serve as the primary owner of marketing systems and infrastructure, including Salesforce GTM workflows, object models, and swim lanes, ensuring clarity of ownership, governance, and scalability across a shared enterprise instance
• Navigate and resolve access, ownership, and governance constraints across systems and data, partnering with IT, Engineering, and Analytics to establish clear operating models and decision rights
• Define and maintain the data models, workflows, and handoffs that connect marketing activity to pipeline, forecasting, and revenue reporting
• Establish and own the operational and reporting cadence for marketing performance, including data refresh cycles, attribution reporting, forecasting inputs, and post-campaign analysis, ensuring outputs are trusted, repeatable, and decision-ready at the executive level
• Partner with Marketing leadership to translate GTM strategy into scalable systems, data models, and operational workflows, ensuring consistency across tools and reporting layers
• Own marketing data quality, integrity, and governance, including definitions, taxonomy, documentation, and change management
• Bring an AI-driven growth mindset to scaling impact and driving ongoing efficiencies, while ensuring work is high-quality and brand aligned
• Provide executive-ready visibility into marketing and GTM performance by delivering clear, actionable reporting and insights
• Partner with Finance to support budget governance, planning inputs, and performance measurement, ensuring alignment between spend, pipeline, and outcomes
• Proactively assess gaps and failure points across systems, data, and processes, and lead prioritization, remediation, and rebuild efforts to support GeneDx’s evolving GTM strategy
• Collaborate closely with Business Operations & Enablement to support adoption of operational systems, while maintaining clear ownership of tooling, data integrity, and performance measurement.

Director, GTM Operations

Account Executive

• Drive territory growth by prospecting, developing, and closing new business while expanding relationships with hospital-based NICU teams.
• Serve as the primary account contact for neonatologists, hospitalists, head nurse and clinical staff within the NICU.
• Deliver tailored, consultative sales presentations to communicate the value of rapid genomic testing for critically ill newborns.
• Collaborate with the relevant Directors of Health Systems to engage hospital leadership where needed to drive optimal utilization of rapid genome sequencing.
• Coordinate with any relevant sales channels representatives (specialty RAEs or otherwise) where needed to garner access and advocacy for NICU sequencing.
• Coordinate and execute both in-person and virtual hospital engagements.
• Collaborate with cross-functional teams to ensure smooth onboarding, test ordering, and timely result delivery.
• Lead educational initiatives for NICU teams, including hospital presentations, conferences, and clinical meetings.
• Stay current on NICU workflows, clinical guidelines, product offerings, and competitive landscape.
• Effectively pull metrics and case studies for NICU clients to continuously monitor utilization and impact to reinforce the use case of rWGS.
• Maintain high field presence and relationship with clients.
• Meet or exceed assigned sales targets, KPIs, and activity metrics.
• Document opportunities, interactions, and updates in CRM, maintaining a robust clinician development pipeline.
• Actively embody and encourage GeneDx cultural principles.
• Demonstrate accountability, strong work ethic, and team-first mentality.

Strategic Account Director – Pacific Northwest

Analyst

• Identify key metrics of value from complex business operations
• Calculates ROI and measures impact of work for commercial initiatives
• Report and provide insight to enable decision-making and strategic planning of the commercial team
• Design and implement visualization and dashboards that promote self-service and track key metrics in support of the commercial objectives
• Work with technical and non-technical team members to understand business processes and source the data necessary for key metrics
• Write SQL queries and join logic to support the commercial data needs and sales performance
• Assists with training of analytics tools

Commercial Analyst

Vice President

• Establish and continuously refine the Health Systems segment strategy: account prioritization, coverage model, value narrative, and routes to expansion within complex organizations.
• Build the sales infrastructure needed to scale a growing team: repeatable plays, qualification standards, and a consistent operating cadence across the segment funnel.
• Translate market dynamics and customer needs into clear priorities—partnering with internal stakeholders to remove friction and accelerate adoption.
• Own growth across identified top health systems by driving expansion into new departments/service lines, deeper clinical and executive alignment, and broader adoption of GeneDx genomic solutions.
• Personally lead or co-lead high-impact, multi-stakeholder enterprise pursuits, including negotiation strategy and executive-level relationship mapping.
• Ensure health system opportunities are advanced with discipline: tight next steps, compelling mutual value, and measurable progress.
• Lead, coach, and develop a team responsible for engagement and partnership within top health systems.
• Set performance standards and a culture of accountability + collaboration, ensuring the team executes consistently while continuously improving.
• Partner closely with Marketing to create targeted campaigns, event strategies, and account-based motions that generate and nurture qualified leads.

VP – Health Systems

Risk

• Define, document, and maintain shared commercial definitions (e.g., clinician taxonomy, test type, account hierarchy, product grouping) to ensure all teams measure performance the same way
• Partner with Finance to align on how GeneDx tracks growth, performance, and market share across specialties and market segments
• Collaborate with Data Engineering to design and implement data warehouse structures that support reliable, scalable analytics
• Establish governance standards, version control, and documentation so that definitions are transparent, accessible, and easy to update
• Build and manage the process for reviewing and approving definition changes in coordination with Sales Ops and other stakeholders
• Act as the primary liaison between Finance, Commercial Analytics, Sales Ops, and Data Engineering to ensure consistency in data definitions and methodologies
• Partner with Product and Data teams to ensure updates flow correctly into Tableau and other reporting systems
• Identify and resolve data discrepancies across systems, ensuring accuracy and alignment between Finance, Sales Ops, and Analytics reporting
• Assist in evaluating external vendors/data sources
• Supports Commercial Operations in advancing the overall data and analytics infrastructure strategy
• Assist with high-impact ad hoc analyses across Sales Ops, Analytics, Marketing, CX
• Serve as a cross-functional analytics partner who understands key Commercial Ops functions and can step in to support critical analyses and priorities as needed
• Drive automation opportunities to reduce manual work and increase scalability.

Director, Commercial Data Strategy – Governance

Sales Operations Manager

• Partner with sales and commercial leadership to deliver insights on pipeline health, revenue forecasting, and territory performance.
• Manage Salesforce reporting frameworks, dashboards, and data governance, ensuring accuracy and adoption across the sales organization.
• Conduct analyses on sales productivity, territory optimization, and ROI of commercial initiatives.
• Support improvements in the Lead-to-Order (L2O) process, identifying opportunities for automation and efficiency.
• Mentor and guide junior analysts, promoting a culture of data-driven decision-making.
• Develop and maintain reports and dashboards on sales performance, forecasts, and key performance indicators.
• Collaborate with Marketing, Finance, and Product to align operational strategies and support commercial success.
• Recommend process improvements and implement tools or workflows that increase sales team efficiency.

• Drive territory growth by prospecting, developing, and closing new business while expanding relationships with existing accounts.
• Serve as the first line of account management for healthcare providers, including physicians, genetic counselors, and staff.
• Deliver tailored, consultative sales presentations to communicate the value of GeneDx’s solutions and services.
• Coordinate and execute both in-person and virtual client meetings.
• Collaborate with cross-functional teams to ensure smooth onboarding, service delivery, and timely resolution of customer issues.
• Lead educational efforts within the territory, including developing and executing in-office appointments, regional conferences events, physician lunches and dinners, and other engagement initiatives.
• Stay current on clinical genomics developments, product offerings, and competitive landscape to position GeneDx effectively.
• Maintain high field presence, with an expectation of 4.5 days per week spent in the field with clients.
• Meet or exceed assigned sales targets, KPIs, and activity metrics.
• Document customer opportunities, interactions, and updates in CRM and other business systems as needed, maintain a target clinician development pipeline.
• Actively embody and encourage GeneDx cultural principles: be adaptable to change; communicate directly, with empathy; do what we say we’re going to do; be bold in our vision and brave in our execution; operate with a sense for action.
• Demonstrate accountability and a strong work ethic, with a team-first mentality.