GeneDx

Director

• Develop innovative access, pricing, coverage and contracting strategies to support the needs of patients and their clinicians, that ultimately drive business growth, profitability and performance
• Lead payor contracting strategy within the assigned geography/payors by identifying opportunities to obtain new contracts and/or improve rates and terms in existing contracts with regional payors, national payors, Managed Medicaid (MCOs), Lab Benefit Managers (LBMs), etc.
• Drive the expansion of payor medical policies, conveying the latest evidence and guidelines to payor accounts, focusing on exome and genome sequencing.
• Collaborate with cross-functional teams, including Revenue Cycle Management (RCM), Legal, Training, Sales, and Marketing, aligning efforts for successful contract implementation.
• Guide the RCM team on changing payor requirements that may impact reimbursement success.
• Provide subject matter expertise in the following areas: professional society guidelines, health technology assessments, relevant published evidence, lab benefit management programs, medical policies, state legislation, and other regulations and market trends that may have business impact.
• Proactively share insights based on payor data and drive solutions to address opportunities to improve reimbursement success.
• Provide strategic Market Access guidance to the GeneDx field sales team within the assigned geography to achieve volume and revenue targets.
• Identify and develop opportunities for strategic payor partnerships that will further the GeneDx position as a market leader in genomics.
• Establish partnerships with external stakeholders such as advocacy groups, health systems, state legislators, and key opinion leaders who may help accelerate policy change efforts.
• Serve as the payor-expert, advising internal business leads across your geography and beyond, based on your deep knowledge of the current and future payor landscape.
• Solve complex business problems on behalf of GeneDx, leveraging internal and external resources to devise effective solutions

Director, Market Access

Analyst

• Independently perform clinical data analysis and case management to support the accurate interpretation of genetic findings, including reanalysis.
• Establish phenotype-genotype correlations across a wide range of genetic disorders using internal resources and professional tools.
• Investigates and interprets complex clinical features of genetic conditions; documents evidence and rationale for variant classification in a clear, standardized format.
• Meets or exceeds productivity and error standards as assigned by the team lead.
• Perform clinical analysis at a moderate case rate.
• Perform other duties as assigned to advance team objectives.

Clinical Analyst

• Independently perform clinical data analysis and case management to support accurate interpretation of genetic findings, including reanalysis activities.
• Establish phenotype-genotype correlations across a wide range of genetic disorders using internal resources and professional tools.
• Investigates and interprets complex clinical features of genetic conditions; documents evidence and rationale for variant classification in a clear, standardized format.
• Meets or exceeds productivity and error standards as assigned by team lead.
• Perform clinical analysis at moderate case rate.
• Perform other duties as assigned to advance team objectives.

• Independently perform clinical data analysis and case management to support accurate interpretation of genetic findings, including reanalysis activities
• Establish phenotype-genotype correlations across a wide range of genetic disorders using internal resources and professional tools
• Investigates and interprets complex clinical features of genetic conditions; documents evidence and rationale for variant classification in a clear, standardized format
• Meets or exceeds productivity and error standards as assigned by team lead
• Perform clinical analysis at moderate case rate
• Perform other duties as assigned to advance team objectives

• Independently perform clinical data analysis and case management to support accurate interpretation of genetic findings, including reanalysis activities
• Establish phenotype-genotype correlations across a wide range of genetic disorders using internal resources and professional tools
• Investigates and interprets complex clinical features of genetic conditions; documents evidence and rationale for variant classification in a clear, standardized format
• Meets or exceeds productivity and error standards as assigned by the team lead
• Perform clinical analysis at a moderate case rate
• Perform other duties as assigned to advance team objectives

• Serve as a primary support resource for Point-to-Point integrations and interoperability solutions.
• Monitor, triage, investigate, and coordinate resolution of customer-reported issues and integration alerts.
• Utilize Salesforce, ServiceNow, Jira, and other support tools to document, track, and manage support requests and enhancement opportunities.
• Coordinate troubleshooting efforts across Product, Engineering, Operations, vendors, and customer technical teams.
• Participate in shared support rotations across the EHR Integration & Optimization team.
• Manage and coordinate integration lifecycle activities for Point-to-Point interoperability solutions.
• Support onboarding and implementation activities for new interoperability partners and solutions.
• Facilitate workflow discovery, requirements gathering, integration planning, and stakeholder discussions.
• Develop, maintain, and execute documented testing scenarios, test scripts, and validation procedures for supported integrations.
• Coordinate testing activities and support release validation, regression testing, and implementation readiness efforts.
• Create and maintain integration documentation, workflow diagrams, testing artifacts, support runbooks, troubleshooting guides, and implementation records.
• Document interface mappings, workflow decisions, message translations, dependencies, and operational considerations.
• Work closely with Engineering, consultants, and interoperability platform resources supporting Redox, Corepoint, HL7 interfaces, APIs, and related technologies.
• Demonstrate ownership by proactively coordinating stakeholders, driving discussions, documenting decisions, tracking action items, and ensuring issues progress to resolution.
• Contribute to the continuous improvement of support, testing, documentation, and implementation processes across the interoperability portfolio.

Application Integration Analyst

General

• Monitor internal and external audits related to claims, payments, and refunds
• Conduct periodic audits of payer contracts and payment activity to ensure compliance with MFN laws and contractual terms
• Identify and escalate discrepancies in payment rates, coding, and authorization processes
• Review and process refund requests from payers and patients
• Ensure timely and accurate posting of payments and resolution of denials
• Maintain detailed records of transactions and audit findings
• Validate that payments align with negotiated payer contracts and MFN provisions
• Collaborate with legal and contracting teams to interpret and apply MFN rules
• Support payer configuration reviews and contract audits
• Stay current on federal and state regulations impacting payment integrity, including MFN laws
• Ensure audit processes and documentation meet compliance standards
• Assist in preparing responses to regulatory inquiries and payer audits
• Partner with appeals, credentialing, and market access teams to resolve payment issues
• Provide feedback and process improvement recommendations to operational teams
• Participate in payer meetings and internal workgroups to enhance audit and payment workflows

Payment Integrity Specialist

• Review and analyze denied claims to determine the basis for denial and assess appeal potential.
• Communicate with healthcare providers and insurance representatives to gather necessary documentation for appeals.
• Ensure all payor required documentation is submitted with each appeal and tracked in billing system.
• Monitor and follow up on submitted appeals to ensure timely resolution.
• Apply healthcare regulations, payor policies, and coding guidelines to maintain compliance in the appeals process.
• Identify and analyze denial trends, recommending process improvements to reduce future denials.
• Research payor-specific appeal processes to ensure proper steps are followed.
• Collaborate with clinical teams, market access and insurances representatives to resolve appeals issues.

Appeals Specialist

Account Manager

• Drive assigned account growth by prospecting, developing, and closing new business while expanding relationships with existing accounts [Own a portfolio of strategic accounts, developing and executing account plans while expanding relationships with existing accounts].
• Serve as the primary relationship owner of account management for healthcare providers, including physicians, genetic counselors, and staff.
• Proactively identify risks to customer satisfaction, adoption, or retention and coordinate cross-functional action plans to address them.
• Analyze account utilization trends and customer needs to identify opportunities for expanded testing adoption and revenue growth.
• Deliver tailored, consultative sales presentations to communicate the value of GeneDx’s solutions and services.
• Coordinate and execute both in-person and virtual client meetings.
• Collaborate with cross-functional teams to ensure smooth onboarding, service delivery, and timely resolution of customer issues.
• Lead business reviews with key stakeholders to evaluate account performance, identify growth opportunities, and strengthen strategic partnerships.
• Lead educational efforts within the territory, including developing and executing in-office appointments, regional conferences events, physician lunches and dinners, and other engagement initiatives.
• Stay current on clinical genomics developments, product offerings, and competitive landscape to position GeneDx effectively.
• Maintain high field presence, with an expectation of 4.5 days per week spent in the field with clients.
• Meet or exceed assigned sales targets, KPIs, and activity metrics.
• Document customer opportunities, interactions, and updates in CRM and other business systems as needed, maintain a target clinician development pipeline.
• Actively embody and encourage GeneDx cultural principles: be adaptable to change; communicate directly, with empathy; do what we say we’re going to do; be bold in our vision and brave in our execution; operate with a sense for action.
• Demonstrate accountability and a strong work ethic, with a team-first mentality.

Account Manager – Specialty Sales

Clinician

• Serves as a point of contact for inbound clinician communications directed to the MSL team as needed.
• Delivers proactive onboarding support for new ordering clinicians.
• Tracks early ordering behavior and identifies opportunities for education, clarification, or escalation.
• Responds to routine, noninterpretive questions related to test utilization, ordering workflows, and report navigation using approved resources; escalating nuanced or complex scientific discussions to the aligned MSL.
• Triages requests for test result discussions and scientific consults to the appropriate MSL.
• Prepares concise background summaries or context to support efficient hand-off of communication to the other MSLs as needed.
• Supports follow-up clinician interaction after MSL engagements as appropriate.
• Manages and organizes shared MSL inboxes, ensuring timely, professional, and accurate responses.
• Documents clinician interactions, follow-ups, and escalations in designated tracking systems or CRM tools.
• Collaborates closely with MSLs, Medical Affairs leadership, and cross-functional partners to ensure consistent, high-quality external engagement.
• Contributes to the continuous improvement of MSL workflows, templates, and clinician support materials.

MSL Support, Clinician Engagement

Counselor

• Maintain working knowledge of systems used for test ordering, setup, and appointment scheduling.
• Seek guidance when encountering novel scenarios and escalate complex or atypical cases to supervisors or genetic counselors as appropriate.
• Meet or exceed productivity standards as assigned by the team lead.
• Perform other duties as assigned to support the team or department.
• Review genetic test orders to verify completeness, accuracy, and appropriateness to prevent redundant or unnecessary testing.
• Facilitate test setup by linking appropriate relative samples and positive controls and performing related configuration tasks.
• Accurately document order details and updates into internal systems to support downstream test processing.
• Identify issues and place tests on hold for downstream processing.
• Notify clients of issues, explain discrepant or missing information, and document resolution steps.
• Respond to patient and provider inquiries regarding holds via phone and email with professionalism and clarity.
• Resolve discrepancies or missing information in collaboration with clients to ensure compliance with clinical protocols and prevent delays in testing and reporting.
• Process incoming referrals and coordinate patient scheduling to ensure timely access to genetic counseling and a seamless patient experience.
• Support the Patient Counseling Team with follow-up tasks related to counseling workflows and address select test holds to prevent delays in testing and reporting.

Genetic Counselor Assistant I

Customer Success Manager

• Work with clients in conjunction with our Sales and Client Services teams to deepen existing client relationships
• Build lasting relationships across key accounts
• Identify areas of potential growth with existing customers by working with clients to find upsell and cross-sell opportunities
• Work across Client Services, Sales and Medical Affairs groups to provide clients access to people who can answer their questions and issues as they arise
• Help new accounts get set up for success from their first order
• Educate and train new accounts on how to work well with GeneDx and help develop workflows, practices, etc. in conjunction with the customer to make our testing work for them
• Work proactively to identify potential issues or areas of dissatisfaction within an account and address them head-on before they become a problem
• Handle individual cases relating to orders in conjunction with Client Services, Billing, and other cross functional teams
• Partner with colleagues in Sales and Client Services to ensure clients have their needs met in a seamless fashion that’s efficient while maximizing their satisfaction
• Collaborate with Sales to identify opportunities for growth within high potential accounts
• Work with Sales to identify issues that may prevent accounts from working with GeneDx more and work with internal stakeholders to resolve those issues
• Develop strategies for how you and Sales can work together to drive growth within your accounts
• Build relationships with customer stakeholders to ensure broad, lasting satisfaction and buy-in

Client Success Manager

Social Media Manager

• Support the GeneDx social media strategy to meet company short- and long-term goals, including determining how to best use resources and how to stand apart from competitors.
• Set and report on monthly and quarterly social media goals aligned to the company’s social media strategy, while improving internal processes to increase efficiency.
• Identify and share platform and industry trends, providing recommendations and guidance to others on the marketing and leadership team.
• Monitor competitor activity and emerging healthcare, biotech, and social media trends to identify opportunities for differentiation and innovation.
• Conceptualize and write effective organic social posts that grab attention, engage platform users, and improve brand recognition, while ensuring alignment with existing corporate and client-facing messaging.
• Design, develop, implement, and manage the organic social publishing calendar, ensuring we publish the right content at the right time.
• Coordinate publishing timelines across campaigns, launches, awareness moments, and corporate initiatives.
• In partnership with Creative team, lead on messaging and develop social media creative that aligns with organizational objectives, using tools to organize and track activities.
• Test, measure, and improve the effectiveness of social content, recommending creative iterations to optimize performance and help achieve business goals.
• Develop, implement, manage, and replenish our social content library, identifying message gaps and exploring new and dynamic formats and visuals (e.g., polls, infographics, videos, carousels).
• Manage and grow the GeneDx LinkedIn newsletter strategy, including editorial planning, content development, publishing, and performance tracking.
• Lead and support the GeneDx employee social advocacy program, helping employees amplify company messaging and thought leadership content.
• Identify and develop new opportunities for social storytelling that elevate the GeneDx brand, humanize our mission, and engage key audiences including healthcare providers, patients, families, and employees.
• Partner cross-functionally with internal teams to uncover compelling stories, milestones, customer experiences, and thought leadership opportunities suitable for social amplification.
• Recommend and pilot new content formats, campaigns, creator collaborations, and platform-specific storytelling approaches to increase engagement and brand affinity.
• Translate complex healthcare and genomics topics into accessible, engaging, and platform-native social content with subject matter experts as spokespeople.
• Responsible for managing day-to-day social monitoring and engagement, interacting with social platform users to create a positive experience.

Full-stack Engineer

• Design, develop, test, and maintain scalable and robust data applications using Python, React, Next.js, and PostgreSQL.
• Collaborate with the team to understand requirements, empathize with our users, and translate that information into technical solutions.
• Develop and optimize database schemas, queries, and data processing pipelines to ensure high performance and data integrity.
• Implement intuitive and responsive user interfaces for data analysis, visualization, and reporting using modern web technologies.
• Identify and address performance bottlenecks, security vulnerabilities, and other technical challenges.
• Participate in code reviews, mentor more junior engineers, and provide constructive feedback to maintain code quality and best practices.
• Be a key contributor to building out the new Clinical Operations Platform; a suite of applications which empower our Clinical Team to ultimately help more patients at a cheaper cost via automation.
• Ensure that existing and new Clinical Operations applications meet the highest standard of industry best practices possible such that they are scalable, performant, flexible, secure, and reusable. All while maintaining minimal technical debt.

Senior Software Engineer

• Perform clinical data analysis and case management to accurately interpret genetic findings.
• Establish phenotype-genotype correlations across diverse genetic disorders.
• Investigate and interpret clinical features of genetic conditions using internal resources and professional tools.
• Review and finalize genetic test reports, interpret variants, and curate internal databases.
• Serve as a subject matter expert for designated genes, disorders, tests, and workflows.
• Communicate with clients via email, phone, or other channels to support case resolution and provider engagement.
• May abstract clinical information from patient records.
• Performs literature reviews and database searches to support variant interpretation and classification.
• Meets or exceeds productivity and error standards as assigned by team lead.
• Documents evidence and rationale for variant classification in a clear, standardized format.
• Assist with development of variant-, gene-, or disease-specific test information and report language.
• Perform other duties as assigned to support the team or department.

Director, Market Access

Clinical Analyst

Clinical Analyst

Clinical Analyst

Clinical Analyst

Application Integration Analyst

Payment Integrity Specialist

Appeals Specialist

Account Manager – Specialty Sales

MSL Support, Clinician Engagement

Genetic Counselor Assistant I

Client Success Manager

Social Media Manager

Senior Software Engineer

Associate Clinical Analyst II