MSL Support, Clinician Engagement

GeneDx

MSL Support role offering clinical workflow and medical affairs support to clinicians. Involves proactive follow-up, triaging inquiries, and enabling MSLs to focus on high-impact exchanges.

Posted 6/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $89,000 per yearWebsite

About the role

Key responsibilities & impact

Serves as a point of contact for inbound clinician communications directed to the MSL team as needed.
Delivers proactive onboarding support for new ordering clinicians.
Tracks early ordering behavior and identifies opportunities for education, clarification, or escalation.
Responds to routine, noninterpretive questions related to test utilization, ordering workflows, and report navigation using approved resources; escalating nuanced or complex scientific discussions to the aligned MSL.
Triages requests for test result discussions and scientific consults to the appropriate MSL.
Prepares concise background summaries or context to support efficient hand-off of communication to the other MSLs as needed.
Supports follow-up clinician interaction after MSL engagements as appropriate.
Manages and organizes shared MSL inboxes, ensuring timely, professional, and accurate responses.
Documents clinician interactions, follow-ups, and escalations in designated tracking systems or CRM tools.
Collaborates closely with MSLs, Medical Affairs leadership, and cross-functional partners to ensure consistent, high-quality external engagement.
Contributes to the continuous improvement of MSL workflows, templates, and clinician support materials.

Requirements

What you’ll need

Bachelor’s degree in genetics, biology, healthcare, life sciences, or related fields.
Strong written and verbal communication skills with the ability to communicate clearly and professionally with clinicians.
High level of organization, attention to detail, and comfort managing multiple concurrent requests.
Ability to work independently in a remote environment while collaborating closely with a national team.
Proficiency in Microsoft Office 365 and comfort learning new systems and tools.
Willing to travel 25% as needed.

Benefits

Comp & perks

Paid Time Off (PTO)
Health, Dental, Vision and Life insurance
401k Retirement Savings Plan
Employee Stock Purchase Plan
Employee Discounts
Voluntary benefits
Programs for parents and parents-to-be

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Attention To DetailAbility To Manage Multiple Concurrent Requests