Client Success Manager

GeneDx

Client Success Manager fostering relationships with key accounts in healthcare. Collaborating with Sales and Client Services to ensure optimal customer experiences at GeneDx.

Posted 6/19/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Work with clients in conjunction with our Sales and Client Services teams to deepen existing client relationships
Build lasting relationships across key accounts
Identify areas of potential growth with existing customers by working with clients to find upsell and cross-sell opportunities
Work across Client Services, Sales and Medical Affairs groups to provide clients access to people who can answer their questions and issues as they arise
Help new accounts get set up for success from their first order
Educate and train new accounts on how to work well with GeneDx and help develop workflows, practices, etc. in conjunction with the customer to make our testing work for them
Work proactively to identify potential issues or areas of dissatisfaction within an account and address them head-on before they become a problem
Handle individual cases relating to orders in conjunction with Client Services, Billing, and other cross functional teams
Partner with colleagues in Sales and Client Services to ensure clients have their needs met in a seamless fashion that’s efficient while maximizing their satisfaction
Collaborate with Sales to identify opportunities for growth within high potential accounts
Work with Sales to identify issues that may prevent accounts from working with GeneDx more and work with internal stakeholders to resolve those issues
Develop strategies for how you and Sales can work together to drive growth within your accounts
Build relationships with customer stakeholders to ensure broad, lasting satisfaction and buy-in

Requirements

What you’ll need

Bachelor’s degree preferred
Experience in healthcare a plus
5+ years of work experience on the front lines in relevant customer-facing functions, including customer/client success, account management, customer support and/or sales (including field, inside and national accounts)
A track record across your work history of solving complex, cross-functional customer facing problems
Excellent relationship development and management skills
Active listener who can help clients feel heard while also getting to the root cause of the issues a customer is facing
Dynamic problem-solving mindset oriented towards finding creative solutions to customer issues
A truly great teammate who works well with others cross functionally to find common ground and constructively solve issues as they arise
Ability to think big picture while also focusing on the details of a situation that are causing problems for a client
Knowledge of Salesforce and other relevant tools highly desirable

Benefits

Comp & perks

Paid Time Off (PTO)
Health, Dental, Vision and Life insurance
401k Retirement Savings Plan
Employee Stock Purchase Plan
Employee Discounts
Voluntary benefits
Programs for parents and parents-to-be

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementcustomer supportsales

Soft Skills

relationship developmentactive listeningproblem-solvingteamworkattention to detailstrategic thinking

Certifications

Bachelor's degree