Account Manager – Specialty Sales

GeneDx

Account Manager responsible for driving growth, retention, and partnership success within defined accounts at GeneDx. Focused on healthcare providers' adoption of advanced genetic testing services.

Posted 6/30/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $107,000 - $123,000 per yearWebsite

About the role

Key responsibilities & impact

Drive assigned account growth by prospecting, developing, and closing new business while expanding relationships with existing accounts [Own a portfolio of strategic accounts, developing and executing account plans while expanding relationships with existing accounts].
Serve as the primary relationship owner of account management for healthcare providers, including physicians, genetic counselors, and staff.
Proactively identify risks to customer satisfaction, adoption, or retention and coordinate cross-functional action plans to address them.
Analyze account utilization trends and customer needs to identify opportunities for expanded testing adoption and revenue growth.
Deliver tailored, consultative sales presentations to communicate the value of GeneDx’s solutions and services.
Coordinate and execute both in-person and virtual client meetings.
Collaborate with cross-functional teams to ensure smooth onboarding, service delivery, and timely resolution of customer issues.
Lead business reviews with key stakeholders to evaluate account performance, identify growth opportunities, and strengthen strategic partnerships.
Lead educational efforts within the territory, including developing and executing in-office appointments, regional conferences events, physician lunches and dinners, and other engagement initiatives.
Stay current on clinical genomics developments, product offerings, and competitive landscape to position GeneDx effectively.
Maintain high field presence, with an expectation of 4.5 days per week spent in the field with clients.
Meet or exceed assigned sales targets, KPIs, and activity metrics.
Document customer opportunities, interactions, and updates in CRM and other business systems as needed, maintain a target clinician development pipeline.
Actively embody and encourage GeneDx cultural principles: be adaptable to change; communicate directly, with empathy; do what we say we’re going to do; be bold in our vision and brave in our execution; operate with a sense for action.
Demonstrate accountability and a strong work ethic, with a team-first mentality.

Requirements

What you’ll need

Bachelor’s degree required.
3+ years of healthcare sales experience or 2+ years as a genetic counselor.
5+ years of experience in customer-facing roles such as account management, client success, customer support, or sales.
Proven ability to solve complex, cross-functional customer challenges.
Strong relationship development and stakeholder management skills.
Excellent listening, problem-solving, and communication abilities.
Experience with Salesforce or similar CRM tools preferred.
Strong technical aptitude and ability to manage multiple opportunities simultaneously.
Ability to work independently and manage territory priorities effectively.
Valid driver’s license required.

Benefits

Comp & perks

Paid Time Off (PTO)
Health, Dental, Vision and Life insurance
401k Retirement Savings Plan
Employee Stock Purchase Plan
Employee Discounts
Voluntary benefits
Programs for parents and parents-to-be
We provide expert support for family planning, pregnancy, and postpartum care, including up to 22 weeks of fully paid parental leave (U.S.) and up to $25K annually for fertility, adoption, or surrogacy.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account GrowthConsultative Sales PresentationsUtilization Trend AnalysisCross-Functional CoordinationTerritory Management

Soft Skills

Problem-SolvingCommunication AbilitiesRelationship DevelopmentAdaptabilityTeam-First Mentality

Certifications

Bachelor’s DegreeValid Driver’s License