Administration

• As an Enterprise Application Administrator, you will play a critical role in supporting the implementation, optimization, and ongoing maintenance of our enterprise productivity application ecosystem.
• Evaluate existing tools, identify opportunities for new solutions, and lead the implementation of feature requests and enhancements by providing strategic guidance to ensure alignment with evolving business needs.
• Collaborate with cross-functional teams to evaluate application capabilities, drive user adoption, and maximize the return on technology investments.
• Monitor and maintain the enterprise application library, optimize workflows, ensure availability of comprehensive support documentation, mentor team members, and foster a culture of innovation, collaboration, and continuous improvement.
• Collaborate with business stakeholders to technically evaluate, deploy, and develop long-term support strategies for new enterprise COTS/SaaS applications
• Provide expert-level technical oversight and guidance for all enterprise COTS/SaaS applications acquired by GeneDx, ensuring a deep understanding and effective support
• Manage projects and tasks assigned in Jira, including tracking milestones, providing updates, and reporting outcomes
• Monitor, manage, and resolve support tickets related to troubleshooting, feature requests, and application performance
• Maintain detailed documentation of integrations involving production enterprise COTS/SaaS applications to support transparency, facilitate troubleshooting, and ensure long-term maintainability
• Create and maintain SOPs and knowledgebase articles to support GeneDx staff, improve operational efficiency, and ensure full utilization of enterprise COTS/SaaS applications through clear, accessible documentation
• Act as the primary liaison for vendor communications, managing relationships, tracking licensing and usage, and advocating on behalf of internal users to ensure cost-effective and compliant application management

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