GeneDx

Enterprise Application Administrator

GeneDx

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $104,545 - $130,681 per year

Job Level

Mid-LevelSenior

Tech Stack

ServiceNow

About the role

  • As an Enterprise Application Administrator, you will play a critical role in supporting the implementation, optimization, and ongoing maintenance of our enterprise productivity application ecosystem.
  • Evaluate existing tools, identify opportunities for new solutions, and lead the implementation of feature requests and enhancements by providing strategic guidance to ensure alignment with evolving business needs.
  • Collaborate with cross-functional teams to evaluate application capabilities, drive user adoption, and maximize the return on technology investments.
  • Monitor and maintain the enterprise application library, optimize workflows, ensure availability of comprehensive support documentation, mentor team members, and foster a culture of innovation, collaboration, and continuous improvement.
  • Collaborate with business stakeholders to technically evaluate, deploy, and develop long-term support strategies for new enterprise COTS/SaaS applications
  • Provide expert-level technical oversight and guidance for all enterprise COTS/SaaS applications acquired by GeneDx, ensuring a deep understanding and effective support
  • Manage projects and tasks assigned in Jira, including tracking milestones, providing updates, and reporting outcomes
  • Monitor, manage, and resolve support tickets related to troubleshooting, feature requests, and application performance
  • Maintain detailed documentation of integrations involving production enterprise COTS/SaaS applications to support transparency, facilitate troubleshooting, and ensure long-term maintainability
  • Create and maintain SOPs and knowledgebase articles to support GeneDx staff, improve operational efficiency, and ensure full utilization of enterprise COTS/SaaS applications through clear, accessible documentation
  • Act as the primary liaison for vendor communications, managing relationships, tracking licensing and usage, and advocating on behalf of internal users to ensure cost-effective and compliant application management

Requirements

  • Naturally curious and assertive problem solver, looks for and identifies problems, collaboratively creates a plan, and executes the plan successfully.
  • Demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally.
  • Knowledge of scripting languages, automation, and API usage.
  • Experience in HIPAA and/or HITRUST environments.
  • Ability to create thorough documentation and knowledge base articles for new and existing SaaS applications.
  • 3+ years of experience managing enterprise COTS/SaaS tools.
  • 2+ years of experience in vendor management, including ensuring compliance with service level agreements (SLAs) and relationship management
  • 2+ years of experience with SaaS integration using IPaaS tools (Celigo, Workato, Boomi, etc.)
  • Experience with configuring productivity tools (Jira, Confluence, Smartsheet, etc.) preferred
  • Experience with managing and enhancing AI tools, such as M365 Copilo,t preferred
  • Ability to track, manag,e and update projects utilizing tools such as Jira
  • Experience managing tickets and requests through ServiceNow