QA Engineer

• Lead quality assurance and improvement initiatives to support departmental quality and education program.
• Combines clinical expertise with quality monitoring and data analytics to ensure compliance with HIPAA, customer service standards, and clinical best practices.
• Conduct audits, analyze trends, and supports performance improvement efforts to enhance patient access, scheduling, and care delivery.
• This is a full-time, 40 hours weekly, work-from-home position, hours typically 8:00 a.m.- 4:30 p.m.
• Develop data collection tools and support performance measurement initiatives.
• Form and maintain quality assurance monitoring tools and employee audit logs.
• Conduct audit of incoming/outgoing calls and follow-up work to ensure compliance with HIPAA and departmental standards.
• Perform quality reviews of scheduled appointments and call documentation.
• Collect, analyze, and report on quality data to identify trends and opportunities for improvement.
• Assess clinical workflows and recommend redesigns to improve access and efficiency.
• Partner with interdisciplinary teams to identify and implement process improvements.
• Function as a subject matter expert in data analysis and reporting for quality improvement.
• Assist in the development and implementation of quality assurance policies and procedures.
• Promote innovative quality improvement initiatives and continuous learning.
• Design instructional content and conduct training for clinical and administrative staff.
• Plan and deliver training sessions on quality improvement methodologies and tools.
• Lead and facilitate improvement programs to enhance care delivery and operational efficiency.

RN - Contact Center Quality Assurance Registered Nurse

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About the role

Requirements

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