GE HealthCare

Product Manager

• Drive the end-to-end operational strategy for a large cross-functional team
• Architect a hybrid support ecosystem
• Oversee the strategy and optimization of "Hive"
• Facilitate quarterly "Look Back / Look Forward" reviews with leadership
• Serve as the primary owner of the platform’s success metrics
• Own the program strategy for platform lifecycles
• Manage and mentor direct reports and act as the primary advocate for the platform across GE HealthCare

Director, Product Management

Recruitment

• Partner with GE HealthCare people leaders to develop and implement talent acquisition strategies that align with the overall business goals and objectives.
• Develop and implement innovative sourcing strategies to identify and attract top talent.
• Conduct structured interviews that are fair, unbiased, and effective, assessing candidates' skills, experience, and fit for the role/the team/the company.
• Work with hiring managers and business leaders to develop and implement proactive talent acquisition strategies, including succession planning, internal mobility, and diversity and inclusion.
• Support Talent Acquisition projects from start to finish, ensuring that all deliverables are met on time and within budget.
• Stay informed of the latest trends and developments in the talent market to provide actionable insights to GE HealthCare business leaders.

Talent Acquisition Partner

Engineer

• Imaging Remote Install Engineer (RIE) drives customer satisfaction through Service Excellence by leading and executing remote installations, configurations, and initial system enablement for GE HealthCare Digital solutions.
• This role partners closely with Field Engineers (FEs), Remote Project Managers, Clinical Applications, and Customers to ensure systems are installed correctly, validated, and ready for clinical use, minimizing the need for onsite presence.
• Provide proficient remote installation and configuration support for AW Server–based applications and associated CT software components; collaborate with FEs for any required onsite activities.
• Maintain up-to-date knowledge of AW installation procedures, system architectures, networking requirements, software dependencies, and remote installation tools to serve as a trusted installation specialist.
• Own installation-related escalations, working with customers and internal partners to define and execute corrective actions related to installation readiness, configuration gaps, or deployment blockers.

Install Engineer – Remote

Operations

• Coach, drive and lead lean behaviors, principles, and tools by partnering with Operating Leaders in business management roles
• Drive cultural transformation resulting in step-change in operational business metrics
• Responsible for designing, executing, and continuously improving the operating rhythm that drives performance across the PDx Radiopharma commercial organization
• Acts as the central connector for the Radiopharma and cross-functional Daily Management System (DMS)
• Own enterprise metrics, functional DMS audits, scorecard integrity, and governance of decision rights and escalation pathways
• Provide strategic leadership on standard work, cadence, and cross-divisional initiatives
• Ensure consistent application of the operating rhythm, performance management processes, and cross-functional coordination required to deliver business outcomes

Lean Operations Leader

Project Manager

• Own the project management and implementation process for GEHC Patient Care Solutions products
• Serve customers in the South region with regular customer travel
• Act as the primary liaison between GE HealthCare and the customer project teams
• Execute the implementation of managed projects
• Creation of project implementation timeline
• Regular tracking and communication of implementation progress
• Provide regular communications including project kick-off and status updates
• Create, maintain, and route formal project documentation

Patient Care Solutions Project Manager

Field Engineer

• Perform advanced troubleshooting and repair on assigned equipment.
• May also perform installation, validation and maintenance on assigned equipment.
• Lead, instruct, and assist less experienced Field Engineers and provide coaching and feedback to team members.
• Lead communications with customers and serve as escalation point for customer-related concerns including installs.
• Own customer issues from dispatch or identification of issue to resolution.
• Proactively engage with other team members to ensure they are aware of status of all issues at all times for their designated customers.
• Lead and communicate HQ and Zone or Area-level initiatives.
• Co-lead regular team or modality meetings as required.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Effectively communicate and partner with teammates and colleagues.
• Serve as a member of the account community for key accounts.
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Embody the belief that Customers determine our success by focusing on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Keep up to date with competitor information and market trends.
• Demonstrate strong commercial acumen.
• Serve as a key member and leader of the account community for assigned accounts.
• Exhibit boundaryless collaboration with Commercial Sales teams and region/zone leadership to support business growth.
• Assist Area Service Manager or Director of Service in creating growth and/or deployment strategies.
• May include application training of clinical or scientific staff on designated equipment.

Field Service Engineer – Level 3

Marketing

• Preparation of proposals/bids, contract negotiation and compliance with contract commitments
• Develops a regional portfolio strategy including product positioning, market segmentation/targeting and installed base retention.
• Growth generation for products in a specific region through demand creation and funnel acceleration
• Uses in-depth knowledge of own and others sales territory, product lines, markets, sales processes or customer groups to execute policy/strategy.
• Proposes different solutions outside of set parameters to address complicated day-to-day problems

Marketing Manager

Customer Support

• Learn specialized industry-specific software and apply this knowledge to support MIM customers
• Provide excellent customer service and product training to hospitals, clinicians, and clinical staff to understand their needs and provide tailored support
• Facilitate training sessions for team members, along with cross-functional teams
• Use remote technologies to diagnose and resolve customer concerns and to guide customers in optimal software utilization
• Ensure customer satisfaction for every step of the customer’s support journey
• Collaborate with other team members and departments in finding solutions that may be outside of your area of expertise
• Act as the voice of the customer by sharing product insights with MIM’s product, quality, and management teams to improve the software and the overall customer experience
• Contribute to departmental operational improvement initiatives

Clinical Application Support Specialist II

Manager

• Work integrally with associated teams to create, manage, coordinate and deliver training (globally) to internal and external partners and customers
• This will include select duties as content developer, trainer, and registrar
• Includes dotted line people management responsibility including staffing and performance development
• Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles
• Uses technical experience and analytical thinking
• Uses multiple internal and limited external sources outside of own teams to arrive at decisions
• Acts as a resource for colleagues with less experience
• May lead small projects with low risks and resource requirements
• Explains information; developing skills to bring team members to consensus around topics within field
• Conveys performance expectations and may handle sensitive issues
• Works with virtual team to learn tools to create MIC-L&D virtual training material for remote adoption by employees and customers
• Participates in interviewing and hiring decisions for new employees
• Conducts NEO and NPI training
• Regularly assesses employees skills and capabilities and builds and conducts internal training plans to improve

Clinical Education Manager, Maternal Infant Care – Labor & Delivery

• Drive innovation in acquisition, calibration, and analysis algorithms for advanced imaging systems
• Design, implement, and optimize algorithms for image acquisition, calibration, reconstruction, and quantitative analysis in bone and metabolic health applications
• Develop calibration algorithms to ensure accurate and consistent measurements across imaging devices and patient populations
• Leverage machine learning and deep learning techniques to improve image quality, reduce noise, and enhance diagnostic accuracy
• Validate AI and calibration models using large-scale clinical datasets, ensuring compliance with regulatory standards
• Conduct performance benchmarking and statistical analysis to ensure algorithm robustness and reliability
• Lead the design and development of software components for algorithm deployment within GE Healthcare platforms
• Ensure adherence to software development best practices, including code reviews, unit testing, and continuous integration
• Collaborate with product management and system engineering to translate clinical and business requirements into technical specifications
• Mentor junior engineers and contribute to technical leadership within the team
• Work closely with hardware teams to optimize acquisition protocols and integrate algorithms into imaging workflows
• Partner with clinical experts to validate algorithm performance and usability in real-world scenarios
• Support regulatory submissions by providing documentation and evidence of algorithm performance and safety

Lead Algorithm Engineer

Supply Chain

• Lead the strategy and day-to-day execution of global service parts planning
• Shape enterprise strategy by engaging senior stakeholders across global regions and functions
• Own responsibilities from demand forecasting, planning, and inventory optimization
• Proactively manage conflict and competing priorities
• Drive alignment on high-impact initiatives through vision-setting, influencing at scale
• Direct global demand forecasting processes using advanced planning tools and analytics
• Manage inventory lifecycle: procurement, warehousing, distribution, and disposal
• Maintain optimal stock levels to meet service demand while minimizing holding costs
• Monitor and report KPIs: service parts availability, lead times, cost efficiency
• Use data-driven insights to identify trends and adjust supply strategies
• Partner with regional leaders, service teams, manufacturing, and logistics
• Drive operational excellence through process improvements and technology adoption

Head of Global Service Parts Planning – Supply Chain Management

• Perform timely and accurate preventative maintenance, installations, and troubleshooting on medical equipment within a hospital or healthcare system to ensure optimal delivery of healthcare services to patients.
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Effectively communicate and partner with teammates and colleagues.
• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Serve as a member of the account community for key accounts.
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.

Field Engineer 1 – Monitoring, Diagnostic Cardiology

• Employ market research, industry trends, voice of customer, market share, win/loss analysis and competitive intelligence and price realization to develop product strategy and influence roadmap development
• Work cross-functionally and horizontally to design, develop & test, commercialize, operationalize and continuously evolve the CT solutions portfolio
• Catch and commercialize new product introductions from global including development of product configurations, quote descriptions, and pricing in coordination with Lead Business Integrators
• Partner with Marketing on Value Proposition refinement and Learning & Development on sales enablement training
• Lead NPI product evaluation contracting and management (ME/pilot sites for product rollout / product pivot)
• Work horizontally with Imaging, Services & Healthcare Financial Services to develop, evaluate and launch new region-specific commercial offerings (i.e. subscription models)
• Ensure compliance with NCA process, quality systems and regulatory requirements
• Lead strategy, process and communication of FMIs, Field Upgrades, XR29 and equipment End of Life
• Liaise with Enterprise Operations to provide technical support for RFPs, create and manage catalogs (including long/medium/short descriptions and set-up in CPQ, NPI change orders and backlog conversions, management of flex trials, and technology obsolescence agreements
• Lead headquarters customer visits, presenting product portfolio and roadmap presentations in partnership with global modality
• Work closely with CT GMs and Marketing Directors to develop and execute showsite and key opinion leader strategies

• Perform preventative maintenance, installations, troubleshooting, and repairs on life-changing medical equipment for X-ray and Vascular modalities within a hospital or healthcare system in Jacksonville, FL.
• Work onsite at customer locations and occasionally from home office.
• Maintain relationships with customers and ensure timely communication, resolution and proper follow-up to drive customer satisfaction.
• Adhere to company policies, procedures, and hospital protocols, to ensure regulatory and compliance requirements are met; ensure documentation of all work performed is captured, including the ordering of parts.
• Be available for 2nd Shift Schedule: Hours 12 noon – 9pm, Monday thru Friday, and available after-hours/on rotating on-call schedule including weekends.

Field Engineer I

Software Engineer

• Create and Maintain Catalog Items: Develop and update product catalog entries to ensure accuracy and consistency.
• Create Engineering Change Orders (ECOs): Initiate and manage ECOs to support product and process improvements.
• Track Change Order Implementation: Monitor and document the progress of change orders from initiation to completion.
• Run KPI Reports: Generate and analyze key performance indicators to support decision-making and continuous improvement.
• Perform Software Testing: Execute test plans to validate functionality and ensure quality standards are met.
• Run Phantom Scans: Conduct phantom part scans to maintain accurate inventory and BOM integrity.
• Manage Engineering Change Control Board (ECCB): Organize and lead ECCB meetings, track Engineering Change Orders (ECOs), and ensure timely resolution.
• Coordinate Team Responses to Quality Issues: Lead investigations, manage Corrective and Preventive Actions (CAPA), and address nonconformances to maintain compliance and product integrity.
• Shipping Expertise: Serve as the subject matter expert for shipping processes, compliance, and best practices.