Service Program Manager

GE HealthCare

Service Program Manager for GE HealthCare overseeing contract profitability and customer satisfaction. Engaging with teams to ensure timely issue resolution and effective service agreement management.

Posted 6/29/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $151,000 per yearWebsite

About the role

Key responsibilities & impact

Responsible for the profitability and customer satisfaction for assigned contracts
Provide both service agreement, and time and material program management
Assist in sales campaigns for new contracts and proposals
Assure timely resolution of customer issues and customer satisfaction for assigned contracts
Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams
Function as liaison between internal organizations and customers for assigned contracts

Requirements

What you’ll need

Bachelor's Degree and Project / Program Management or Service Leadership experience.
Strong communication skills to synthesize complex issues and communicate clearly.
Demonstrated ability to energize, develop and build rapport at all levels in an organization.

Benefits

Comp & perks

medical
dental
vision
paid time off
a 401(k) plan with employee and company contribution opportunities
life, disability, and accident insurance
tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Project ManagementProgram ManagementService Agreement Management

Soft Skills

Strong Communication SkillsRelationship Building

Certifications

Bachelor's Degree