Garner Health

Events

• Own end-to-end execution of both third-party and Garner-hosted events, from planning through post-event follow-up
• Translate event strategy into detailed project plans, timelines, and deliverables (Asana experience strongly preferred), ensuring high production quality and on-brand execution
• Design engaging, high-touch event experiences that effectively communicate Garner’s messaging and drive meaningful attendee interaction
• Manage vendors, venues, speakers, and budgets to deliver polished experiences with operational rigor and efficiency
• Partner cross-functionally with Marketing, Sales, Strategic Alliances, and RevOps to align event programming with business priorities and pipeline objectives
• Own event data workflows, including building and managing invite lists from Salesforce, organizing attendee data in Excel/Google Sheets, and working with Marketing Operations on accurate tracking and attribution
• Define, track, and report on event KPIs (e.g., meetings booked, engagement, pipeline impact) to drive continuous improvement

Event Manager

Attorney

• Help manage the contract lifecycle end-to-end, including document generation support, stakeholder outreach and internal approval collection, signature process, and metric tracking
• Support operational systems and processes, including updating templates, executing and optimizing workflows, and assisting with reporting and documentation
• Maintain, organize, and improve our knowledge repository, legal trackers, workflow documentation, and other internal resources
• Assist with team projects and research, and provide paralegal and administrative support for Legal Team members

Legal Operations Associate

Operations

• Curate, validate, clean, and analyze datasets
• Perform research on various healthcare related subjects
• Follow documented procedures to complete recurring tasks like performing quality assurance on data
• Execute monthly operational data pipelines
• Balance several projects at the same time while maintaining a high degree of quality, organization, and communication
• Suggest process improvements as you identify them
• Build and retain detail-oriented working knowledge of Garner processes and data infrastructure

Data Operations Associate

Sales

• Develop and oversee Garner's distribution model for non-health plan channel partners of all sizes, including ownership of the economic model and sales process
• Foster and maintain strategic relationships with innovative partners
• Drive growth and expand Garner's presence within the channel partner communities
• Collaborate with Garner's employer sales leadership to create a compelling value proposition for sophisticated channel partners
• Execute necessary actions to achieve and surpass annual membership goals, with a focus on driving growth in channel partnership aspects

VP Channel Partner Sales

Content Marketing Manager

• Partner tightly across teams with many stakeholders to simplify complex concepts and constraints into user friendly copy
• Own and evolve the processes surrounding copy development including translation, approval processes, and implementation
• Own and evolve our content management system and ensure it is structured scalably
• Partner with our marketing and brand stakeholders to manifest Garner’s voice and tone in app-appropriate ways
• Drive overall oversight and iteration of our in app copy including consistency audits, user testing, and improvements independent of other project work

Senior Content Designer

• Develop and oversee Garner's distribution model for health plans of all sizes, including ownership of the economic model and sales process
• Foster and maintain strategic relationships with both regional and national health insurers, as well as other innovative partners
• Drive growth and expand Garner's presence within the health plan and partnership communities
• Collaborate with Garner's employer sales leadership to create a compelling value proposition for sophisticated employers
• Execute necessary actions to achieve and surpass annual membership goals, with a focus on driving growth in both health plan and partnership aspects

VP Health Plan Sales

Revenue Operations

• Design and own the operational infrastructure that supports a complex, broker-led selling motion (e.g., Aon, Mercer, WTW) alongside direct and alliance channels
• Lead the forecasting and capacity modeling for the entire commercial engine
• Own and evolve the day-to-day workflows for the Revenue organization to ensure a high-bar, consistent execution across the full customer lifecycle
• Establish the "source of truth" by defining and governing the core metrics that measure departmental health, from top-of-funnel engagement to NRR
• Lead the strategy for continuous professional development, ensuring the team is supported by a rigorous training and certification ecosystem that maintains our high-bar SME standards
• Maintain a centralized, up-to-date knowledge base to ensure the Revenue team has the most current strategic and product information at their fingertips
• Act as a technical thought-leader to evolve our tech stack (Salesforce, Outreach, ZoomInfo, etc.) into a sophisticated platform that tracks complex channel attribution and renewal lifecycles
• Proactively identify and deploy new technologies or systemic improvements that keep Garner’s operational infrastructure ahead of our scale.

VP, Revenue Operations

Manager

• Own the process to retain and upsell some of Garner’s largest employer clients
• Collaborate with account managers to ensure Garner’s important clients have an excellent experience
• Become our client’s trusted strategic partner on plan design, bending cost trends and driving plan performance
• Work with clients to resolve strategic problems and ensure Garner is delivering value to the employer’s health plan and members
• Establish and manage some of the most important strategic broker and client relationships
• Monitor and anticipate the strategic needs of your book of business
• Monitor overall client health and execute strategic plans to proactively address key account risks
• Collaborate with product, data, and technology teams to deliver customized reports and presentations demonstrating the value and ROI of Garner
• Drive improved net revenue retention and other KPIs for your book of business

Strategic Accounts Manager

• Own revenue responsibilities for Garner’s fully insured product, focusing on the 200-5,000 life segment
• Continue and expand on Garner’s existing fully and self insured broker partnerships
• Develop foundational infrastructure and processes for tracking our fully insured sales and partnership pipeline

Regional Sales Director

• Execute strategic projects across the business; dive deep into areas of high priority for Garner’s leadership team
• Take on a portfolio of operational processes - that you will develop and deploy - in close collaboration with subject matter experts across Garner
• Rotate through a variety of high impact initiatives providing you with broad exposure across the company
• Support Garner’s strategic operating rhythm, including managing company KPIs and driving our annual/quarterly planning processes
• Work directly with Garner’s leadership on high-visibility initiatives for the business

Strategy & Operations Manager

Compliance

• Help build and own a mature, scalable GRC framework to manage Garner’s regulatory risks, obligations, and internal policies
• Serve as the internal point-person for the Revenue, Marketing, and other teams on day-to-day regulatory and compliance-related challenges and questions
• Manage Garner’s ongoing compliance obligations, including its license application and renewal program and other required regulatory filings
• Partner with the Product Team to provide guidance on new product initiatives and changes to existing products, ensuring that innovations remain compliant with applicable rules
• Develop and maintain formal protocols for internal and external investigations, risk assessments, and incident response preparation
• Provide generalist legal support on an as-needed basis

Director, Regulatory & Compliance

General Counsel

• Draft, review, and negotiate a wide range of commercial agreements, including master service agreements, business associate agreements, vendor agreements, data use agreements, data protection agreements, partnership agreements, non-disclosure agreements, and employment-related agreements
• Maintain and improve contract templates, approval matrices, and internal guidance relating to transactional issues
• Manage and develop transactional processes, including contract lifecycle management, to boost efficiency and support greater scale
• Advise internal stakeholders, primarily on commercial transactions but also on other day-to-day legal issues and challenges as needed

Commercial Counsel

Growth Marketing

• Develop and execute custom client marketing campaigns - cross-channel campaigns (eg email, SMS, direct mail, employer-sent communications on Garner) to drive long-term client retention and member engagement
• Utilizing marketing automation tools (Iterable) to build, test, and optimize email/sms campaigns, ensuring optimal delivery and engagement
• Manage our marketing asset library - including updating Figma/Google Slide/Google Doc marketing asset templates for new product launches, client customizations, etc. and working with designers to develop new marketing collateral
• Analyzing campaign performance metrics and customer data to generate insights and recommendations for campaign optimization
• Collaborate cross-functionally: Partner with Account Management, Strategy Account Management, Product, Data & Reporting to support new product launches, custom client marketing initiatives, and optimize marketing performance
• Optimize new processes: Build and improve scalable marketing processes to improve efficiency (incl. identifying and executing automation & operational improvements)

Growth Marketing Manager

DevOps Engineer

• Architect, operate, improve and secure the platform the Garner Health app runs on
• Boost development velocity and productivity
• Build systems to a high engineering standard and hold others to the same high standard
• Research and advocate for improved techniques, process, and designs within the team
• Collaborate with teammates to deliver strategic platform initiatives
• Support the Garner platform in production
• Secure the Garner app in production according to regulatory and compliance requirements
• Partner with other stakeholders to ensure a highly-available and performant product for users
• Shape long-term platform strategy, influence cross-team engineering decisions, and mentor engineers across the org

Staff Site Reliability Engineer

Customer Support

• Deliver exceptional member support via phone, chat, and email
• Educate members on their healthcare benefits, including how to maximize their Garner benefit
• Help steer members to find the best care available to them
• Handle complex and sensitive conversations with professionalism, empathy, and patience
• Deescalate members who are experiencing friction with their benefit
• Work with other departments to address cross-departmental issues
• Identify and escalate feedback from member interactions to internal teams
• Stay up to date on evolving procedures
• Protect member privacy and maintain compliance with HIPAA and data security protocols