Gainwell Technologies

Events

• Develop Event Calendar and Budgets: Create a comprehensive event calendar with clear timelines and budgets.
• Organize Kick-off Meetings: Align stakeholders on goals, timelines, and responsibilities through kick-off meetings.
• Oversee Budgeting Processes: Manage detailed budgeting processes involving multiple teams to ensure financial efficiency.
• Maintain Communication: Provide regular updates and consultations with relevant parties to ensure alignment and input.
• Manage Event Logistics: Handle contracts, booth logistics, and promotional items, ensuring timely ordering, payment, and shipping.
• Develop and Execute Promotions: Create and manage promotional timelines, event listings, and client events, including invitations and logistics.
• Post-Event Analysis: Conduct post-conference surveys, debrief meetings, and distribute reports to gather feedback and evaluate event impact.

Events Services Planner

Software Engineer

• Drive the development of healthcare administration products
• Interface with technical teams and clients
• Code, test, debug, implement and document moderately complex programs
• Designs, develops, and maintains data processing applications

Senior Batch Developer – UNIX, C, SQL, Healthcare

Claims Specialist

• Provide exceptional customer support for incoming and outgoing Provider Claims processing
• Review, research, and process claims
• Refer claims to appropriate department and prepare RTP forms
• Maintain accurate workload tracking and communicate status updates

Claims Resolution Specialist

Business Analyst

• Support workforce planning, staffing alignment, forecasting, and resource management activities across accounts, functional teams, and project delivery organizations.
• Analyze workforce demand, staffing projections, utilization, billability, and resource allocation to provide actionable insights and recommendations.
• Identify staffing gaps, fulfillment risks, and resource constraints; partner with leaders to implement solutions.
• Collaborate with cross-functional teams, account stakeholders, and supplier partners to align workforce supply with business demand and staffing priorities.

Senior Workforce Management Analyst

Business Intelligence Developer

• Collaborate with team members and stakeholders to define key business metrics and gather requirements for which insights should be made available at scale.
• Architect data pipelines, design, and build new dashboards for stakeholders to address their needs.
• Maintain and improve existing data infrastructure and dashboards based on evolving business requirements.
• Publish and maintain clear documentation to inform and educate users at scale, gather feedback to identify opportunities for improvement.
• Identify ways to streamline and improve the efficiency of our data.
• Implement changes to our infrastructure (optimize SQL queries and data workflows) to improve the landing time of our data.
• Work with cross-functional teams to identify data needs and gaps and align on solutions.
• Lead projects end-to-end, see around corners, and provide thought partnership to your team.

Senior Business Intelligence Data Analyst

Data Engineer

• Become a healthcare insurance subject matter expert with sufficient technical skills to produce proof-of-concept solutions to various issues within the industry.
• Perform data cleaning and analysis using SQL, Python, and AI models.
• Analyze big data from diverse sources to identify trends, address gaps, and discover improvement opportunities that align with improving the healthcare system.
• Provide subject matter expertise in identifying product uses and designing strategies that address significant business and technical challenges.
• Gather and translate business requirements into analytical applications and advanced dashboard visuals, reports, or other alert systems.
• Document code using documentation tools and participate in collaborative team code reviews.
• Collaborate with various teams within the company to advise on technical solutions.
• Stay informed on industry trends, best practices, and innovations, ensuring competitive market relevance of company products.

Senior Business Data Engineer

• Performing design, development, testing activities
• Supporting the full life cycle of development processes for creating services
• Investigating and resolving complex business and technical product integration matters
• Coding, testing, debugging, implementing, and documenting programs
• Gathering information from the system, analysing program and time requirements
• Researching and analysing existing systems and program requirements
• Designing programs for projects or enhancements to existing programs
• Writing specifications for programs of low to moderate complexity
• Creating appropriate documentation in work assignments such as program code and technical documentation
• Conducting quality assurance activities such as peer reviews

Unix Developer, C, SQL

Program Manager

• Lead strategic client relationships and serve as the executive point of contact for complex healthcare programs
• Develop long-term account strategies focused on client success, operational excellence, and business growth
• Manage the overall financial performance (P&L), budgets, revenue expectations, and profitability of assigned accounts
• Build and maintain executive-level relationships while serving as a trusted advisor to clients and stakeholders
• Lead large, cross-functional teams in delivering complex programs aligned with organizational goals
• Establish governance frameworks, meeting cadences, and accountability measures to ensure successful program execution
• Collaborate with clients to establish project management processes, monitor deliverables, and communicate progress
• Drive innovation through new technologies, process improvements, and operational best practices
• Lead procurement efforts, support RFP responses, and identify opportunities to expand services
• Manage change requests and ensure effective scope management throughout the project lifecycle
• Present strategic recommendations and program updates to executive leadership, clients, legislators, and other key stakeholders
• Partner across the organization to ensure contractual commitments, revenue objectives, and client expectations are consistently achieved
• Maintain expertise in Medicaid Enterprise Certification Toolkit (MECT), Medicaid Information Technology Architecture (MITA), and outcomes-based certification methodologies
• Perform other duties as assigned

Senior Program Director

Customer Support

• Direct omnichannel and back-office workforce planning
• Ensure optimal staffing and service level adherence across customer experience teams
• Lead the development and execution of WFM strategy
• Implement and monitor effective scheduling methodologies and real-time adherence practices
• Analyze workforce data to uncover trends and areas for improvement
• Champion the use of workforce management software

Customer Experience Workforce Management Director

Cloud Engineer

• Administer, support, and maintain enterprise SharePoint Server and Project Server (PWA) environments hosted on AWS.
• Collaborate closely with infrastructure, security, development, and PMO teams.
• Ensure system availability, performance, security, and compliance.
• Manage SharePoint farms, site collections, web applications, content databases, service applications, and permissions.
• Configure, support, and troubleshoot SharePoint workflows.
• Plan and execute on‑premises to AWS migrations for SharePoint and Project Server environments.
• Troubleshoot and resolve issues related to performance, availability, search, and service application configurations.
• Maintain operational documentation, procedures, and platform configurations.

SharePoint Administrator – SharePoint, Project Server, AWS

Call Center Representative

• Handle inbound calls, providing professional and accurate assistance to members, providers, and partners
• Research and resolve inquiries in a timely manner using multiple systems and resources
• Document all call interactions clearly and accurately
• Manage multiple responsibilities at once (taking calls, entering notes, navigating systems)
• Contribute to a positive, supportive, and performance-driven team culture

• Take ownership of business analysis leadership on a large, cross-functional system implementation or modernization effort
• Serve as the lead Business Analyst and Project Business Lead (BL) on a complex, multi-workstream project
• Oversee the full lifecycle management of structured solution changes across the BA team, assigning ownership, guiding development, and ensuring each item meets standards for documentation, coordination, traceability, and progression through approval, implementation, and closure
• Act as a primary liaison to DHS, partnering with the Project Manager as a co-face of the project to lead requirements and design discussions
• Lead and facilitate requirements workshops, design sessions, and solution walkthroughs, ensuring stakeholder alignment and consensus
• Ensure end-to-end solution integrity by aligning requirements, technical design, operational impacts, and validating feasibility in partnership with the Technical Lead
• Coordinate with the Test Lead and testing team to ensure alignment of test scenarios and test cases, validate coverage across functional areas, and support defect triage during SIT/UAT
• Enforce quality assurance standards across all BA deliverables, including final review, traceability validation, and readiness for PMO, Sponsor, and DHS review
• Maintain project coordination and communication activities, including capturing and distributing meeting minutes, tracking status of work items, and providing regular updates to Project Managers and other stakeholders
• Support the Project Manager in BA team resourcing, SME engagement, scheduling, and workload balancing
• Coach and mentor BA team members, promoting consistency, accountability, and adherence to standards.

Experienced Business Analyst – Medicaid

Clerk

• Handle phone calls and e-mails from KMAP providers related to provider enrollment topics
• Manage multiple tasks and be able to function with strict timelines with minimal supervision
• Adhere to strict time frames for processing applications and monitoring outstanding tasks
• Responsible for recognizing issues reported by callers that need to be escalated and completing the escalation process
• Follow up with providers on outstanding issues within contractual guidelines
• Provide excellent customer service with professional verbal and written abilities while meeting documented quality standards

Provider Enrollment Clerk

Data Analyst

• Collaborate with team members and stakeholders to define key business metrics and gather requirements for which insights should be made available at scale
• Architect data pipelines, design, and build new dashboards for stakeholders to address their needs
• Maintain and improve existing data infrastructure and dashboards based on evolving business requirements
• Publish and maintain clear documentation to inform and educate users at scale, gather feedback to identify opportunities for improvement
• Identify ways to streamline and improve the efficiency of our data
• Implement changes to our infrastructure (optimize SQL queries and data workflows) to improve the landing time of our data
• Work with cross-functional teams including to identify data needs and gaps and align on solutions
• Lead projects end to end, see around corners, and provide thought partnership to your team
• Demonstrate full contractual understanding of client and departmental requirements to ensure analytics deliverables align with contractual obligations, service-level expectations, and business outcomes
• Partner with leadership to identify data-driven improvements, surface risks or issues, and support solution-based initiatives and transformational projects
• Act as a trusted analytics advisor to leadership, providing insights, recommendations, and proactive guidance based on data trends and performance metrics
• Support operational and strategic decision-making through clear communication of complex data concepts to both technical and non-technical audiences.

Data Analytics and Reporting Subject Matter Expert

Analytics Engineer

• Design, develop, and maintain Databricks data pipelines and curated datasets supporting reporting and analytics initiatives.
• Build and optimize analytics-ready datasets while ensuring data quality through validation, monitoring, and reconciliation processes.
• Partner with analytics and reporting teams to align data structures with business and reporting requirements.
• Support production operations and deployments across multiple environments, including troubleshooting data and performance issues.
• Develop and maintain technical documentation such as data mappings, transformation specifications, and operational procedures.
• Provide technical leadership and delivery support through solution recommendations, code reviews, testing, and release readiness activities.