Gainwell Technologies

Frontend Engineer

• Build advanced UI features using React, including custom CCP extensions and embedded agent tools
• Design and optimize SQL data models supporting reporting, analytics, and operational workflows
• Develop integrations using AWS Lambda, API Gateway, Step Functions, EventBridge, and Kinesis
• Implement data ingestion and transformation patterns for CTRs and agent events
• Build secure, scalable APIs and microservices aligned with AWS Well‑Architected principles
• Participate in architectural design sessions for contact center modernization
• Mentor developers and enforce engineering standards
• Troubleshoot complex issues across UI, API, AWS services, and data layer
• Support production troubleshooting across the full AWS stack

Senior Full-Stack Developer, React, SQL, Amazon Connect, AWS

Project Manager

• Assist in keeping projects moving as Gainwell helps clients deliver better health and human services outcomes through technology and innovation
• Lead one or more large project management teams by breaking down bigger technological programs and assisting with project staffing
• Spearhead project planning, tracking and oversight of assigned staff by providing direction and deadlines
• Communicate with the client, company and project team leadership, measuring and sharing project metrics/status
• Create project schedules, program definitions, budgets and objectives to ensure quality of project deliverables across all phases
• Support Gainwell’s growth as you prepare detailed SOW and assist with new proposal efforts and business development

Solutions Engineer

• Provide thought leadership and technical direction to the data engineering team
• Understand and translate business requirements to data strategies
• Design, develop and enforce standards for data storage and processing
• Work closely with architects to align data engineering practices
• Develop, document and maintain an overall view of data platform architecture
• Provide training for data engineers and developers
• Maintain knowledge of emerging technologies

Advisor Solution Architect

Business Analyst

• Play a critical part in ensuring Gainwell is meeting our clients’ objectives in important areas
• Help coordinate a business analyst team’s duties and activities on IT projects
• Nurture newer team members by providing guidance and support
• Be a knowledgeable bridge between clients, project managers and technical staff
• Work with the client to develop business specs at the start of a technical project
• Analyze, plan, design, document or make recommendations to improve business processes
• Help verify that all requirements have been met by approving and validating test results
• Exercise your ability to use basic analytical or relational database software — such as Excel or SQL

Business Analyst – Advisor

• Play a critical part in ensuring Gainwell is meeting our clients’ objectives in important areas.
• Help coordinate a business analyst team’s duties and activities on IT projects and nurture newer team members by providing guidance and support.
• Be a knowledgeable bridge between clients, project managers and technical staff to define, document and share business requirements and expected impact.
• Work with the client to develop business specs at the start of a technical project.
• Analyze, plan, design, document or make recommendations to improve business processes to support client’s technology goals.
• Help verify that all requirements have been met by approving and validating test results.
• Exercise your ability to use basic analytical or relational database software — such as Excel or SQL — to quantify the anticipated impact of work.

Senior Business Analyst

Data Analyst

• Lead the design and delivery of Power BI reporting and dashboards that provide a holistic view of product health across contact center, back-office, and omnichannel operations.
• Serve as a subject-matter expert for contact center and omnichannel analytics, including voice, chat, CRM, and case management data.
• Partner with Product, Operations, CX, and Engineering leaders to define key metrics, health indicators, and success measures for Provider+ and CEF.
• Analyze support demand drivers, failure demand, repeat contacts, backlog trends, and operational inefficiencies.
• Perform advanced trend, root-cause, and correlation analysis to identify risks, improvement opportunities, and emerging issues.
• Design and maintain scalable Power BI data models, optimized datasets, and reusable reporting components.
• Drive report automation and optimization, reducing manual effort and improving performance and reliability.
• Develop and optimize SQL queries and data workflows supporting analytics solutions.
• Translate insights into clear, actionable recommendations for leadership and delivery teams.
• Establish and enforce reporting standards, metric definitions, and documentation.
• Mentor junior analysts and provide guidance on analytics best practices.
• Balance short-term reporting needs with long-term analytics strategy.

Data Analyst, Product & Omnichannel Analytics

Business Intelligence Analyst

• Lead the design, development, and maintenance of enterprise-level Power BI dashboards and reporting solutions for operational performance.
• Serve as a subject-matter expert for Verint OM reporting, operational metrics, and data interpretation.
• Partner with operational leaders to define reporting requirements, success metrics, and standardized definitions.
• Design and maintain scalable data models and optimized Power BI datasets.
• Drive report automation and optimization, reducing manual effort and improving refresh performance and reliability.
• Develop and optimize SQL queries and data workflows supporting reporting solutions.
• Perform advanced data analysis to identify trends, risks, root causes, and process improvement opportunities.
• Translate analytical findings into clear insights and recommendations for leadership.
• Establish and maintain reporting standards, documentation, and data governance practices.
• Mentor junior analysts and provide guidance on reporting best practices and tooling.
• Manage and prioritize complex reporting requests while balancing short-term needs and long-term strategy.

Reporting Analyst

• Collaborate with team members and stakeholders to define key business metrics, deeply understand business challenges, and gather requirements for insights that should be made available at scale
• Architect and maintain data pipelines, design data models, and build new dashboards to address stakeholder needs across multiple business domains
• Analyze large volumes of structured and unstructured data (text, logs, call notes, chat transcripts, surveys, etc.) to surface emerging trends, signals, and potential pain points in customer and operational journeys
• Stitch structured and unstructured datasets to deliver holistic, omnichannel insights, providing a full customer and operational view across channels
• Apply NLP, classification techniques, clustering, or pattern‑detection methodologies (where applicable) to discover insights—following the data to uncover hidden opportunities or emerging issues
• Deliver clear, compelling presentations that translate complex analytical findings into actionable recommendations for executives and operational teams
• Maintain and enhance existing data infrastructure, dashboards, and reporting assets based on evolving business needs
• Publish and maintain clear documentation to inform and educate users at scale, gather feedback, and identify opportunities for improvement
• Identify ways to streamline and improve efficiency across channels, including workflow automation and process optimization
• Work cross‑functionally with product, engineering, operations, CX, data governance, and other teams to align on data needs, requirements, and solutions
• Stay organized, manage multiple priorities, and adjust analytical approaches as new data signals or unexpected patterns emerge

Senior CX Insights Analyst

Manager

• Manages functional areas or department account leads on large accounts to ensure that business solution objectives are met.
• Identifies and manages the implementation of process improvements.
• Manages and develops demand forecasts with account teams on large accounts to assist functional areas or departments in planning and delivering end-to-end services.
• Identifies issues and recommends alternative approaches.
• Works with functional areas or departments to interpret and plan projects or workload forecasts.
• Provides advice and counsel regarding various results.
• Prepares, recommends and oversees development of operating and personnel budgets.
• Monitors spending for adherence to budget plans, develops and recommends variances.
• Performs and/or oversees budget analysis.
• Manages and approves expenditures for accounts in line with established policies and procedures.
• Manages complex relationships between delivery and consumer groups to ensure good client relations.
• Resolves issues and determines and implements appropriate course of action.
• Identifies and manages service improvements to increase customer satisfaction.
• Manages and ensures delivery of projects meet client and company expectations and needs.
• Partners with functional areas or departments to integrate new, enhanced and existing service offerings for accounts.
• Participates in developing new business proposals and introduces new technology to enhance business solutions.
• Selects and hires employees.
• Trains and evaluates employees to enhance their performance, development, and work product.
• Addresses performance issues and makes recommendations for personnel actions.
• Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines.

Senior Manager, Pharmacy Systems Quality and Testing

• Review and analyze requests for Medi-Cal claims data
• Build queries within a database
• Export and filter data for secure delivery
• Make recommendations to improve business processes
• Create, execute, or analyze basic test scenarios

Business Analyst – Ad hoc Investigative Reporting

Business Operations

• Adjudicate, research, and review complex claims and appeals
• Analyze trends and generate reports on claims and appeals activity
• Investigate and respond to claim appeals with well-supported decisions
• Represent and support appeal determinations in hearings and preparation meetings
• Ensure HIPAA compliance, maintain confidentiality, and provide team support as needed

Associate Business Process Services – Mailroom & Claims Team

Support Engineer

• Develop, maintain, and optimize complex SQL queries, views, and stored procedures to support analysis, configuration validation, reporting, and defect resolution.
• Perform in‑depth data analysis and root ‑ cause investigations to troubleshoot system and production issues.
• Use SQL to extract, analyze, reconcile, and validate data across environments to support solutioning, testing, and quality assurance.
• Support performance tuning activities by analyzing queries, batch jobs, execution plans, and system throughput.
• Perform smoke testing and post‑release validation to confirm data integrity and system stability.
• Coordinate with data conversion teams to support migration planning, data loads, reconciliation, and validation.
• Validate converted and migrated data to ensure accuracy, completeness, and alignment with business and policy intent.
• Support System Integration Testing (SIT), User Acceptance Testing (UAT), parallel testing, and performance testing by validating data and system behavior.

Principal Technical Analyst – MMIS, Medicaid Pharmacy

• Develop, maintain, and optimize complex SQL queries, views, and stored procedures to support analysis, configuration validation, reporting, and defect resolution
• Perform in-depth data analysis and root-cause investigations to troubleshoot system and production issues
• Use SQL to extract, analyze, reconcile, and validate data across environments to support solutioning, testing, and quality assurance
• Support performance tuning activities by analyzing queries, batch jobs, execution plans, and system throughput
• Perform smoke testing and post-release validation to confirm data integrity and system stability
• Coordinate with data conversion teams to support migration planning, data loads, reconciliation, and validation
• Validate converted and migrated data to ensure accuracy, completeness, and alignment with business and policy intent
• Support and validate configuration syncs (e.g., Redgate) from baseline to upper environments (source-to-target)
• Analyze, validate, and reconcile interface outputs, extract files, reports, and database feeds
• Validate X12 EDI transactions (e.g., 834, 837, 835, 820, 999/277) for structure, content, and processing outcomes

Advisor Technical Analyst – MMIS, Medicaid Pharmacy

• Analyze and create innovative technologies and solutions for healthcare
• Collaborate with a team of business analysts making client recommendations
• Translate client’s business needs into simpler non-tech language
• Help analyze and document systems requirements and business processes
• Build basic conceptual data and process models

Business Analyst, Early Career

Consultant

• Serves as a compensation consultant to HR partners and management regarding compensation policies, programs and issues.
• May be a team lead for a practice area or unit within Compensation.
• Performs more complex analyses of jobs, wages, salaries and organizational structures to evaluate and ensure internal equity, external competitiveness and legal compliance of the unit's pay practices.
• Recommends and implements changes to salary ranges, budgets and/or policies.
• Considers internal and external factors and overall strategic plan.
• Designs and recommends variable compensation programs such as bonus plans, incentive compensation and sales compensation to management to meet the needs of the business unit and/or organization.
• Ensures plans are competitive while within the budgetary constraints and overall compensation strategy of the organization.
• Participates in the annual performance review and merit increase process.
• Develops program materials and counsels unit management on distribution of dollars based on performance reviews and addresses compensation related concerns.
• Reviews recommended salary adjustments for conformance to established guidelines, policies and practices.
• Approves and processes adjustments within established level of approval.
• Oversees and/or prepares compensation reports, programs and other initiatives and presents findings/recommendations to HR partners or management.
• Reviews existing and proposed statutory requirements governing compensation administration and recommends appropriate courses of action.
• Provides leadership and work guidance to less experienced personnel.