Gainwell Technologies

Business Analyst

• Analyze client recommendations that can improve business processes
• Collaborate with a team of business analysts
• Translate client’s business needs from the requirements generated for technical teams into simpler non-tech language
• Help analyze and document systems requirements and business processes
• Build basic conceptual data and process models to quantify the potential impact of changes to the system
• Verify client requirements are built into the system design by executing and analyzing basic test case scenarios

Associate Professional, Business Analyst

Project Manager

• Assists in establishing objectives for small to medium sized projects to achieve business results by established critical dates
• Assist in coordinating inter-project dependencies, resource allocation, release planning, technology and architecture to meet business needs.
• Assists in coordinating changes in project direction, scope, benefits, costs, and timing while minimizing financial risks.
• Ensures adherence to same.
• Works actively with MS Office tools like Word, Excel and PowerPoint.

Associate Professional, Project Management

• Analyze and create innovative, purpose-built technologies and solutions
• Collaborate with a team of business analysts making client recommendations
• Translate client’s business needs into simpler non-tech language
• Help analyze and document systems requirements and business processes
• Build basic conceptual data and process models
• Verify that client requirements are built into the system design
• Be part of technical reviews and inspections with senior leaders
• Expand technical skills in software applications such as Microsoft Excel, SQL or Visio

Associate Business Analyst

Call Center Representative

• Responding to member telephone calls involving eligibility and benefit information
• Researching member calls/inquiries and responding in accordance with SLAs
• Documenting calls in a CRM ticketing solution
• Conducting outbound calls to members as necessary

Bilingual Call Center Agent

• Provide knowledgeable responses to basic client questions
• Elevate more complex cases to appropriate staff as needed
• Solve client problems, update account history, and follow up with clients
• Adhere to client’s SLAs and meet production targets
• Collaborate with team members, management, and clients to resolve inquiries

Chief Marketing Officer

• own the integrated campaign portfolio for all Gainwell solutions targeting state Medicaid and public health agencies
• translate Product Marketing’s messaging/positioning into modular, multi‑channel campaigns and 'campaign kits'
• orchestrate execution with Content, Creative Services, Corporate Communications, and the India‑based Marketing Operations team
• measure and optimize for engagement, pipeline, influence, and RFP outcomes
• Build and manage the end‑to‑end campaign portfolio across all solutions
• set quarterly release plans aligned to Product roadmaps and growth priorities
• Convert solution positioning into persona‑centric narratives, offers, CTAs, and journeys
• Produce reusable kits for state adaptation
• Lead intake/prioritization; brief Content, Creative, and MOps
• manage timelines; ensure on‑brand delivery
• Co‑plan with ABM Sr. Managers; gather field feedback
• maintain a searchable asset library with version control
• Launch and optimize multi‑channel programs across web, microsites, webinars, events, digital ads, LinkedIn, and email
• Test and iterate creative, offers, and targeting
• Supervise junior members of the team
• Define KPIs by solution; partner with MOps to implement tracking; instrument dashboards; run A/B tests; report impact
• Own the solution‑campaign budget; manage external partners as needed

Director, Marketing

• Serve as a primary point of contact for the business unit’s change requests.
• Document business requirements, process maps, decision points, and operating procedures in clear, business-friendly language.
• Identify and recommend process improvements to increase efficiency, accuracy, and controls, support implementation and measure results.
• Facilitate recurring business reviews (e.g., bi-weekly) to align priorities, timelines, risks, and readiness.
• Coordinate client and internal meetings: build agendas, capture meeting minutes, and track action items to closure.
• Prepare and deliver recurring and ad hoc reporting; validate data outputs with business owners and explain key drivers and variances.
• Support change adoption by helping create training materials, updating manuals, communicating changes, and gathering feedback post-implementation.
• Promote collaboration and accountability across teams; escalate issues and recommend options when tradeoffs are required.

Senior Financial Business Analyst

• Apply analytical expertise to harness the power of data and technology in support of our mission
• Serve as a lead analyst for complex, multi‑system claims and financial processing activities
• Develop a deep understanding of end‑to‑end medical claims and financial processes
• Evaluate data, confirm systems are performing within expected parameters, and identify processing issues
• Analyze data to identify adverse trends, anomalies, and opportunities for improvement
• Partner with supervisors and managers to support operational data analysis
• Analyze, design, document, and recommend enhancements to business processes
• Apply analytical and relational database tools such as Excel, Access, and SQL
• Collaborate with other Business Analysts across multiple functional areas
• Engage directly with state client stakeholders on data‑related issues

Senior Business Analyst – Medicaid

General

• Creates and implements complex project definitions, schedules, budgets, and objectives for a large sized or multiple projects of high complexity
• Gains concurrence, approval, and consensus from stakeholders regarding the various project aspects
• Identifies appropriate resources and staffs projects
• Organizes project team(s) members to ensure communication and understanding of deadlines, assignments and objectives
• Acts as the point of contact with client project management
• Manages costs, schedules and quality by overseeing project deliverables
• Oversees the ongoing review of project(s) status; identifies risks
• Develops, recommends and implements risk mitigation solutions
• Participates in proposal efforts and sales calls

PMO Lead

Analyst

• Help create the power in Gainwell’s processes as we develop purpose-built technologies and solutions that yield better health and human services outcomes
• Share your expertise as you support the Business Process Services team in claims processing that adheres to policy guidelines
• Meet production and quality requirements established by clients for timely claims processing
• Use policy guidelines and criteria established by leadership to evaluate why a claim errored and make an adjudication decision

Provider Enrollment Analyst

Systems Engineer

• Head up technical teams for database applications software
• Oversee relationships between architects and developers
• Write design, coding and testing documentation
• Provide technical consulting for complex projects
• Mentor and support junior developers

Advisor Batch Developer – UNIX/LINUX/C/Provider Systems

Communications

• Develop and execute a proactive communications strategy that builds trust, increases brand visibility, and enhances Gainwell’s reputation with key public-sector and healthcare audiences.
• Drive thought leadership that positions Gainwell as a modern, mission-driven partner for Medicaid transformation—fast-tracking our presence in national and industry media.
• Move quickly from strategy to execution, using agency partners, rapid content development, and strong narrative instincts to seize timely opportunities.
• Craft compelling, high-impact communications for company leaders, including the CEO and CMO—LinkedIn posts, op-eds, remarks, and media soundbites.
• Develop a drumbeat of external messaging tied to news moments, policy shifts, and Gainwell’s innovation efforts (e.g., AI, analytics, pharmacy carve-out, provider modernization).
• Partner with growth marketing, government relations, and campaign teams to embed messaging into events, campaigns, and legislative outreach.
• Oversee public relations agency relationships and drive media results across trade, national, healthcare, tech, and state policy press.
• Pitch and place stories that reflect Gainwell’s unique value in the Medicaid space—particularly related to access, cost containment, and care quality.
• Serve as a key advisor and hands-on partner in issue response and reputation risk management.

Senior Director, Communications

Customer Success Manager

• Lead product demonstrations and provide support and thought partnership for opportunity meetings
• Partner closely with the sales and product teams to offer strategic guidance in understanding state objectives
• Lead Product RFP requirements review and content writing for RFPs
• Convey customer requirements to various teams for a seamless customer experience
• Lead monthly user groups with key state stakeholders and internal leadership

Provider Solutions Customer Success Lead

Full-stack Engineer

• codes, tests, debugs, implements, and documents programs
• assists in the modification of company products and/or customer/internal systems to meet the needs of the client and/or end-user
• gathers information from the system, analyzes program and time requirements, and prepares documentation to change existing programs
• researches and analyzes existing systems and program requirements, under periodic supervision
• designs programs for projects or enhancements to existing programs
• writes specifications for programs of low to moderate complexity
• assists in resolving production support problems
• develops and suggests alternative approaches to resolving problems
• develops test plans to verify logic of new or modified programs
• identifies issues as appropriate
• creates appropriate documentation in work assignments such as program code and technical documentation
• conducts quality assurance activities such as peer reviews
• remains abreast of and researches industry technical trends and new development to maintain current skills and remain current with industry standards

Batch Developer – LINUX, C, SQL

Graphics Designer

• Design digital ads for LinkedIn, Demandbase, Influ2, Google Display, and other paid media.
• Create campaign assets such as landing pages, banners, and social graphics.
• Develop visuals for thought leadership and demand generation, and ensure all outputs are optimized for performance and brand consistency.
• Design collaterals including white papers, case studies, blogs, infographics, and brochures.
• Translate complex technology and healthcare content into clear visuals, and collaborate with teams to build assets that drive awareness, engagement, and sales.
• Create sales materials such as pitch decks, proposals, and customer-facing collateral.
• Design executive presentations with strong storytelling and polished layouts, and support urgent leadership requests with fast, accurate design execution.
• Design landing pages aligned with conversion best practices, work with web and content teams to ensure pages are user-friendly and campaign-driven, and provide visuals for websites, blogs, resources, and microsites.
• Maintain consistent brand application across all materials, ensure accuracy, accessibility, and high production quality, and refine existing assets to improve impact and structure.
• Deliver high-quality work quickly without compromising standards, manage multiple design requests across teams, interpret briefs effectively while recommending design approaches, and work independently while keeping stakeholders aligned.

Associate Professional, Business Analyst

Associate Professional, Project Management

Associate Business Analyst

Bilingual Call Center Agent

Bilingual Call Center Agent

Director, Marketing

Senior Financial Business Analyst

Senior Business Analyst – Medicaid

PMO Lead

Provider Enrollment Analyst

Advisor Batch Developer – UNIX/LINUX/C/Provider Systems

Senior Director, Communications

Provider Solutions Customer Success Lead

Batch Developer – LINUX, C, SQL

Senior Graphic Designer