Gainwell Technologies

Backend Engineer

• Develop your career as you support Gainwell’s focus on creating innovative technologies
• Support the full product development life cycle and perform complex product design tasks
• Investigate defects discovered by quality assurance and product support teams
• Support the design and development of end-user training courses
• Work with management, other developers, and cross-functional teams to manage client expectations

Senior UX Developer, .NET, C#

Call Center Representative

• Handle high-volume inbound calls from members, providers, and stakeholders
• Resolve inquiries related to healthcare services, eligibility, and claims, escalating complex cases as needed
• Accurately document interactions in systems while maintaining quality and compliance standards
• Meet or exceed performance metrics, including call quality, productivity, and attendance
• Collaborate with team members and leadership to improve processes and enhance the customer experience

Call Center Representative – Healthcare

Human Resources

• Supporting HR teams by collecting, validating, and analyzing people’s data
• Developing dashboards in Power BI and supporting reporting needs
• Extracting and reconciling data from systems like SAP SuccessFactors
• Analyzing HR metrics and identifying trends in workforce data
• Creating clear, executive-ready presentations communicating insights
• Supporting multiple HR partners in a fast-paced, collaborative environment

HR Analytics Intern

Customer Support

• Answers telephones and responds to basic customer questions and/or forwards to appropriate personnel
• Provides consultancy utilizing knowledge and expertise on insurance and healthcare
• Develops and implements general insurance and health care policies in accordance with state and federal laws
• Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded
• Records calls, processes requests and updates account history with results of inquiry to include proper documentation
• Reviews and recommends modification to procedures and workflow as necessary

Healthcare Customer Service Representative

Project Manager

• Provide oversight of major infrastructure projects, including transformational projects
• Assist in keeping operational excellence projects moving as Gainwell helps clients deliver better health and human services outcomes through technology and innovation
• Focuses on delivering large infrastructure projects and on identifying ways to improve infrastructure performance and/or reduce risk and costs
• Lead one or more large project management teams by breaking down bigger technological programs and assisting project managers with project staffing
• Oversee and be accountable for the Operational Excellence program
• Spearhead project planning, tracking and oversight of assigned staff by providing direction and deadlines to ensure quality and timely completion of tasks
• Communicate with the client, company and project team leadership, measuring and sharing project metrics/status; recommend program changes as needed
• Review and create project and program schedules, program definitions, budgets and objectives to ensure the quality of project deliverables across all phases
• Support project managers and other non-direct reports by quickly escalating any risks and implementing risk mitigation solutions
• Support Gainwell’s growth as you prepare detailed SOW and assist with new proposal efforts and business development

Technical Project Management Advisor

Software Engineer

• Assist in developing and maintaining applications using C#, .NET/.NET Core, Java, and related frameworks
• Support API development, debugging, and testing activities across the software development lifecycle
• Work with SQL databases to perform basic CRUD operations and support data driven features
• Contribute to front end components using HTML, CSS, JavaScript, and Angular concepts
• Help build and deploy applications using tools such as Visual Studio, Git, Gradle, and SAP BOBJ
• Participate in team reviews, sprint activities, and documentation updates to ensure code quality and process alignment.

Developer Intern

Business Analyst

• Support cross functional teams by gathering and analyzing data, documenting business requirements, and assisting with process mapping and workflow improvements.
• Create dashboards, reports, and visualizations using Power BI, Tableau, and Excel to support operational decisions.
• Use ServiceNow and ITSM frameworks to support ticketing processes and service improvement activities.
• Assist in the research and assessment of business goals and align information technology solutions with business initiatives and serve as the liaison between technical personnel and business area.
• Assist in creating and executing test scenarios to verify system changes are working as designed.
• Execute systems tests from existing test plans, analyzing test results in various phases.
• Support procurement related analysis, data validation, and supplier related reporting.
• Maintain and update process maps, workflows, and standard operating procedures using Visio and other tools.
• Collaborate with project managers to track milestones, risks, and deliverables across initiatives.
• Collaborate with cross-functional teams, including developers, engineers, and healthcare professionals, to solve real-world problems.

Business Analyst Intern

• Support cross functional teams by gathering and analyzing data, documenting business requirements, and assisting with process mapping and workflow improvements.
• Apply analytical skills and tools such as Power BI, Tableau, Excel, SQL, and MS Office while contributing to projects involving Procurement, IT Service Management, and Project Management.
• Assist in developing business requirements, documentation, and technical writing for new or updated processes.
• Create dashboards, reports, and visualizations using Power BI, Tableau, and Excel to support operational decisions.
• Use ServiceNow and ITSM frameworks to support ticketing processes and service improvement activities.
• Assist in the research and assessment of business goals and align information technology solutions with business initiatives and serve as the liaison between technical personnel and business area.
• Assist in creating and executing test scenarios to verify system changes are working as designed.
• Execute systems tests from existing test plans, analyzing test results in various phases.
• Support procurement related analysis, data validation, and supplier related reporting.
• Maintain and update process maps, workflows, and standard operating procedures using Visio and other tools.
• Collaborate with project managers to track milestones, risks, and deliverables across initiatives.
• Collaborate with cross-functional teams, including developers, engineers, and healthcare professionals, to solve real-world problems.

• Assist in developing and maintaining applications using C#, .NET/.NET Core, Java, and related frameworks.
• Support API development, debugging, and testing activities across the software development lifecycle.
• Work with SQL databases to perform basic CRUD operations and support data driven features.
• Contribute to front end components using HTML, CSS, JavaScript, and Angular concepts.
• Help build and deploy applications using tools such as Visual Studio, Git, Gradle, and SAP BOBJ.
• Participate in team reviews, sprint activities, and documentation updates to ensure code quality and process alignment.

Administration

• Serve as the primary administrator for Skillsoft Percipio , including configuration, catalog management, user audiences/groups, assignments, learning paths, and day-to-day platform operations
• Own platform governance standards, including publishing conventions, naming/version control practices, archiving, and quality checks to support a consistent learner experience
• Configure and maintain user attributes and related platform settings to enable targeted learning assignments and audience-based learning delivery
• Support learning platform access needs and resolve account, login, and permission issues
• Partner with HRIS and IT teams to support integrations and user data flows, including identity and access requirements and single sign-on coordination
• Monitor and resolve learner-impacting issues (access, content launch, completion status, catalog/search behavior), escalating to vendors or internal IT as needed
• Maintain platform documentation and knowledge resources (admin guidance, FAQs, learner support content) to reduce support volume and improve self-service
• Develop interactive eLearning and microlearning using Articulate Storyline and Rise 360 (scenario-based learning, branching, knowledge checks, and assessments).

Learning Platform Administrator

Consultant

• Analyze and apply policy across multiple situations, including client meetings and suspended claims
• Serve as the expert on State policy and provide necessary consulting services to the client
• Respond to client referrals in a timely manner
• Recommend approved modifications and/or new processes to maintain competitiveness in the industry
• Identify additional product or service opportunities within the client organization and follow up with the business development team

Nurse Consultant

• Oversee daily operations and play a critical role in implementing new systems, tools, and customer service initiatives.
• Monitor key performance metrics such as AHT, FCR, and SLAs to drive continuous improvement.
• Partner with Workforce Management to build effective staffing strategies.
• Coach, mentor, and develop team leads to ensure peak performance and engagement.
• Manage implementation timelines, risk assessments, training plans, and post-launch reviews.

Contact Center Manager

• Oversees the day-to-day operations of the customer support center operations
• Conveys customer feedback to product development staff in order to continuously improve client satisfaction
• Manages customer support staff to ensure service level agreements for products and services are met
• Schedules staff to adequately handle call volume on any point in time
• Monitors progress and number of telephone calls made
• Manages personnel activities of staff (i.e., hires, trains, appraises, rewards, motivates, disciplines, recommends termination as necessary, etc.)
• Manages customer support functional activities for products, and contributes to overall service profitability by efficiently using staff and systems in the customer support area
• Improves quality and responsiveness of customer support staff and resources
• Contributes to overall service revenue by generating new and creative ideas to sell add-on services
• Promotes sales of various service options

Manager

• Provides day‑to‑day leadership and operational oversight of the Customer Service Center
• Manages and coordinates resource scheduling and provisioning
• Actively identifies, assesses, and mitigates project risks
• Oversees, tracks, and reports on service level agreements (SLAs)
• Monitors and analyzes the progress and performance of CSC operations
• Participates in system testing, enhancements, and continuous improvement initiatives
• Ensures CSC operations comply with State policies, procedures, contractual obligations, and approved standards
• Collaborates closely with the CSC Project Director, Technical Lead, Business Operations Lead, and other stakeholders

CSC Manager

Director

• Lead complex customer service and CRM initiatives supporting healthcare and human services
• Ensure successful program delivery through cross-functional team guidance
• Serve as the principal point of contact between the CSC Vendor and the State
• Direct allocation, scheduling, and provisioning of CSC resources
• Provide senior-level governance, risk management, and issue resolution