Fulfillment Analyst

Gainwell Technologies

Fulfillment Analyst at Gainwell responsible for service delivery, reporting, and performance tracking. Supporting correspondence production and maintaining quality standards with a collaborative team.

Posted 7/22/2026full-timeWest Sacramento • California • 🇺🇸 United StatesMid-LevelSenior💰 $44,200 - $63,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in data analysis and reporting, ensuring efficient service delivery while maintaining strong communication between clients and technical teams. Capable of managing documentation, tracking job performance, and resolving production issues effectively.

Highest-signal resume keywords

Microsoft Excel ProficiencyData Analysis SkillsCRM System NavigationStrong Organizational SkillsUser Acceptance Testing (UAT)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisDocumentation CreationPerformance TrackingJob ValidationFile Transfer Methods

Soft Skills

Analytical SkillsCommunication SkillsProblem-Solving SkillsAttention to DetailReliability

Industry Keywords

Service DeliveryVendor InterfaceBusiness RequirementsProduction IssuesOperating Procedure Manuals

About the role

Key responsibilities & impact

responsible for ensuring efficient service delivery and alignment with business needs
drive reporting, analysis, and performance tracking
support the production of alternate format beneficiary correspondence
manual validation and transmit of print jobs using designated file transfer methods and systems to internal and external print vendors
ensure all jobs are completed according to established deadlines
vendor interface for any issues with jobs sent over for processing and completion
manual tracking of all daily jobs and volumes, including letter type
ensure Operating Procedure Manuals are updated as required
be a knowledgeable bridge between clients, project managers and technical staff to define, document and share business requirements and expected impacts
identify and escalate file, data, or production issues that may impact quality or delivery
support user acceptance testing (UAT), defect resolution and solution implementation activities

Requirements

What you’ll need

Proficiency in Microsoft Excel and data analysis tools
Strong analytical and business process skills
Strong organizational, communication, and problem-solving skills
Knowledge of CRM – system navigation and usage
Ability to create and maintain documentation
Reliable and accountable, someone who shows up, stays engaged, and delivers consistently
Strong attention to detail and data accuracy
Able to work independently and in team environments

Benefits

Comp & perks

generous, flexible vacation policy
a 401(k) employer match
comprehensive health benefits
educational assistance
leadership and technical development academies