Cloud Application Support

Gainwell Technologies

Cloud Application Support improving health and well-being through technology at Gainwell. Responsible for cloud infrastructure support on Azure and AWS, focusing on operational excellence.

Posted 7/21/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $64,500 - $92,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in cloud infrastructure management on Azure and AWS, with a strong focus on application support, security best practices, and ITIL Service Management principles. Proven ability to enhance service delivery through process improvements and effective collaboration with development teams and end users.

Highest-signal resume keywords

Cloud Infrastructure ExpertiseITIL Service ManagementIncident ManagementApplication Support KnowledgeDisaster Recovery Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AWSAzure.NET C# DevelopmentDatabase AdministrationSSL Certificate ManagementFirewall MaintenanceOperational MonitoringSecurity Event MonitoringOS PatchingSecurity Software Updates

Soft Skills

CollaborationTechnical AssistanceTroubleshooting

Tools & Technologies

InRuleAppianSSRSSSIS

Industry Keywords

IT Support ServicesOperations ManagementProject ManagementService Request ManagementChange ManagementProblem Management

Tech Stack

Tools & technologies

AWSAzureCloud.NETSSIS

About the role

Key responsibilities & impact

Application and operations support for cloud-based infrastructure on Azure and AWS cloud.
Setup environments, deploy, and maintain applications in cloud environments.
Work closely with development and other support teams to troubleshoot and resolve application or infrastructure related issues.
Collaborate with end users to address application support needs and provide technical assistance.
Apply ITIL Service Management principles across Incident, Change, Problem, and Service Request Management.
Identify opportunities for process improvements and contribute to service delivery enhancements.
Participate in disaster recovery planning and support cloud security best practices.

Requirements

What you’ll need

6+ years of experience in IT Support Services, Operations, and Project/Program Management.
Cloud and infrastructure expertise, including AWS and/or Azure, SSL Certificate Management, Firewall Maintenance, and Disaster Recovery.
Security and incident management experience, including Operational and Security Event Monitoring, Incident Response, OS Patching, and Security Software Updates.
Application and database support knowledge, including Operations Support, Database administration, and .NET C# Development.
Preferred skills: InRule, Appian, and Business Intelligence Tools such as SSRS and SSIS.

Benefits

Comp & perks

generous, flexible vacation policy
educational assistance
comprehensive leadership and technical development academies
401(k) employer match
comprehensive health benefits