Cloud Application Support

Gainwell Technologies

Cloud Application Support role at Gainwell, improving healthcare through cloud technologies and collaboration. Responsibilities include application support and infrastructure management on Azure and AWS.

Posted 7/21/2026full-timeRemote • Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $64,500 - $92,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in cloud-based infrastructure management on Azure and AWS, with a strong focus on application support, security best practices, and ITIL Service Management principles. Proven ability to troubleshoot complex issues and enhance service delivery through process improvements.

Highest-signal resume keywords

Cloud Infrastructure ExpertiseITIL Service ManagementDisaster Recovery PlanningApplication Support KnowledgeSecurity Incident Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AWSAzure.NET C# DevelopmentSSL Certificate ManagementFirewall MaintenanceOS PatchingSecurity Software UpdatesOperational Event MonitoringIncident ResponseDatabase Support

Soft Skills

CollaborationTechnical AssistanceProcess Improvement

Tools & Technologies

InRuleAppianSSRSSSIS

Industry Keywords

IT Support ServicesOperations ManagementProject ManagementService Request ManagementChange ManagementProblem Management

Tech Stack

Tools & technologies

AWSAzureCloud.NETSSIS

About the role

Key responsibilities & impact

Application and operations support for cloud-based infrastructure on Azure and AWS cloud
Setup environments, deploy, and maintain applications in cloud environments
Troubleshoot and resolve application or infrastructure related issues
Collaborate with end users to address application support needs and provide technical assistance
Apply ITIL Service Management principles across Incident, Change, Problem, and Service Request Management
Identify opportunities for process improvements and contribute to service delivery enhancements
Participate in disaster recovery planning and support cloud security best practices

Requirements

What you’ll need

6+ years of experience in IT Support Services, Operations, and Project/Program Management
Cloud and infrastructure expertise, including AWS and/or Azure
SSL Certificate Management
Firewall Maintenance
Disaster Recovery
Security and incident management experience
Operational and Security Event Monitoring
Incident Response
OS Patching
Security Software Updates
Application and database support knowledge
.NET C# Development
Preferred skills: InRule, Appian, and Business Intelligence Tools such as SSRS and SSIS

Benefits

Comp & perks

Flexible vacation policy
Educational assistance
Comprehensive health benefits
401(k) employer match
Leadership development academies
Technical development academies