GAIN

Operations

• Support the effective management of all UK and international office locations.
• Co-ordinate health & safety training and risk assessments for each location.
• Take responsibility for the smooth day-to-day running of the Bristol office.
• Monitor and track office budgets for efficiency and cost reduction.
• Help build a welcoming, collaborative “One GAIN” culture.
• Arrange and co-ordinate local Bristol office events.
• Maintain and continuously improve the company compliance register.
• Create and manage a clear audit schedule across policies and regulatory requirements.
• Plan and conduct internal audits.
• Support ongoing compliance with ISO 27001 and ISO 9001 standards.
• Conduct supplier and contractor audits.
• Maintain operational process documentation to support consistency.
• Track and maintain records on energy consumption for ESG commitments.
• Provide administrative support across the operations team.

Operations Co-ordinator

IT Support

• Provide day-to-day admin support (user setup, permissions, basic configuration, troubleshooting).
• Maintain data hygiene by spotting and flagging issues (incomplete/inconsistent fields, duplicates, incorrect values) and supporting clean-up activities.
• Keep changes structured and safe by considering dependencies and downstream impacts before updating the system.
• Creation of reports and views of data within the systems.
• Creation of templates, including the use of conditional formatting.
• Identify areas for automation.
• Maintain clear notes/documentation for recurring requests and improvements.
• Assist in process mapping and developing documentation and training materials.
• Identification of opportunities for continuous improvement.
• Assistance with other operational software systems as backup and holiday cover (e.g. Spendesk, HubSpot, Beanworks)
• Learn the organisation structure quickly (teams, responsibilities, stakeholders) to route requests and resolve issues efficiently.

Systems Support Specialist

• Provide day-to-day HubSpot admin support (user setup, permissions, basic configuration, troubleshooting).
• Support teams with segmented lists and audiences, applying strong judgement around data quality and HubSpot filtering nuances.
• Maintain data hygiene by spotting and flagging issues (incomplete/inconsistent fields, duplicates, incorrect values) and supporting clean-up activities.
• Keep changes structured and safe by considering dependencies and downstream impacts before updating the system.
• Maintain clear notes/documentation for recurring requests and improvements.
• Triage inbound enquiries from shared inboxes (e.g., hello@), routing accurately and escalating when unclear.
• Support process-driven tasks across Central Operations, including basic spreadsheet-based data cleaning and ad-hoc reporting support.
• Learn the organisation structure quickly (teams, responsibilities, stakeholders) to route requests and resolve issues efficiently.

HubSpot Systems Support Specialist

Backend Engineer

• Part of a 35+ strong team of multidisciplinary developers contributing to open source web projects
• Responsible for designing and implementing new features and functionality adhering to our coding standards
• Ensuring high-performance and availability
• Managing all technical aspects of the CMS
• Work closely with internal teams and customers to ensure an effective, visually appealing, functional and intuitive implementation

Drupal Developer 1

Manager

• Lead a team of tracking / tag management specialists
• Ensure tracking projects are delivered accurately, on time, and in line with client objectives
• Oversee the design, deployment, and maintenance of web tracking and tag management solutions for a broad range of customers across a variety of industries
• Demonstrate impeccable attention to detail and deliver highly accurate and reliable tracking solutions across web and app properties
• Scope and estimate tracking and measurement projects
• Audit and evaluate existing tracking infrastructure
• Design highly efficient and accurate tracking infrastructure
• Identify, diagnose, and solve tracking problems across platforms
• Organise and prioritise workloads in coordination with the Project Management team
• Maintain project plans, delivery schedules, and dependency maps
• Manage issue escalation and resolution paths
• Support QA coordination and ensure accurate implementation before sign-off
• Serve as the primary technical contact for clients, building strong, lasting partnerships
• Lead regular client calls, communicating progress and results
• Clarify briefs, requirements, and expected outcomes with clients and internal teams
• Produce Statements of Work, technical documentation, and progress reports
• Document implementation plans, tracking specs, and change requests
• Maintain structured records of decisions, risks, dependencies, and test outcomes

Tracking Delivery Manager

Project Manager

• Serve as the primary point of contact for clients, building strong, lasting partnerships
• Lead regular reviews and quarterly performance sessions
• Clarify briefs, requirements, and expected outcomes with clients and internal teams
• Clearly communicate project status, blockers, decisions, and delivery timelines to stakeholders
• Support account growth through excellent service, delivery, and insight
• Scope and estimate tracking and measurement projects with technical leads
• Organise and prioritise workloads in coordination with the Delivery Manager
• Maintain project plans, delivery schedules, and dependency maps
• Manage issue escalation and resolution paths
• Support QA coordination and ensure accurate implementation before sign-off
• Facilitate handoffs between technical, data, and client teams
• Produce Statements of Work, requirements docs, user stories, and acceptance criteria
• Document implementation plans, tracking specs, and change requests
• Maintain structured records of decisions, risks, dependencies, and test outcomes
• Contribute to process improvement
• Support sales/pitch processes. Provide effort estimates and pricing inputs for proposals and SOWs
• Track scope changes and drive change-control conversations when needed
• Support revenue planning and utilisation insights with the Delivery Manager

Account / Project Manager

• Day-to-day management of your digital projects and campaigns
• Set up projects for success through creation of robust project plans, statements of work, risk assessments and other key documents
• Forecast and update resourcing needs for your projects
• Proactively mitigate against project risks, control financials and remove dependencies to ensure delivery on time and within budget
• Ensure projects are delivered to a high standard, hitting client objectives and meeting the needs of users
• Be a servant leader of cross-functional teams that include researchers, designers, developers and QA testers
• Work with New Business and Client Services to identify, scope and plan new opportunities within your accounts
• Identify opportunities for improving internal processes to maximise efficiency, output quality and team cohesion
• Communicate the status of projects to clients and internally to the Head of Digital Delivery

Performance Project Coordinator

Full-stack Engineer

• The way software works is changing. AI agents are moving from demos to real workflows, tools that don't just answer questions but help people do their jobs better.
• We're building that for marketing.
• Shipping end‑to‑end product features (UI + API + data + integrations)
• Building LLM-powered workflows that are reliable, measurable, and user-friendly
• A big part of building great AI products is creative problem solving: turning messy, ambiguous problems into simple workflows people love. We’re looking for engineers who can design practical solutions—not just implement specs.
• Real ownership: ship features that matter, work on interesting problems of our time
• Mentorship + strong engineering culture: thoughtful code reviews, pairing when useful, support on hard problems (AI, systems, product), will help you become a 10x engineer
• Fully remote + quarterly meet-ups: work from anywhere, then meet a few times a year to plan, build, and bond