GAIN

Financial Planning and Analysis

• Effectively communicate with and build strong relationships with global stakeholders at all levels fostering a collaborative environment.
• Drive cross functional collaboration, sharing knowledge and expertise to achieve shared objectives
• Prepare impactful presentations to senior management articulating complex financial information with clarity
• Enhancing financial reporting capabilities for both key components of the Conversion Business Unit, NA and EMEA, including embedding the financial processes for the recently in-housed accounting of the NA business.
• Identify opportunities to improve financial processes and systems. Develop and implement improvements
• Production and analysis of departmental management accounts before presentations to CFO/Head of FP&A
• Standard month-end processing
• Focus on Revenue, Delivery and sales opportunities
• Annual Budget
• Monthly rolling forecasts
• Risks and Opportunity management
• Business partnering financial & non-financial stakeholders
• Scenario Planning
• Ad hoc analysis required by Business Unit
• Commercial Analysis (Client profitability, resource utilisation, etc)
• Capex & Investment Committee papers/business cases

Finance Business Partner

Operations

• Support the effective management of all UK and international office locations, ensuring compliance with health & safety regulations.
• Co-ordinate health & safety training and risk assessments for each location.
• Be based in the Bristol office, taking responsibility for its smooth day-to-day running, including creating and maintaining the office maintenance tracker, raising and managing purchase orders for the office, and co-ordinating routine and reactive maintenance activities
• Monitor and track office budgets, identifying opportunities for efficiency, cost reduction, and alignment with ESG commitments.
• Help build a welcoming, collaborative “One GAIN” culture across all offices.
• Arrange and co-ordinate local Bristol office events, supporting employee engagement and fostering a strong team culture.
• Ensure all sites meet ISO 27001 physical security requirements.
• Maintain and continuously improve the company compliance register, working closely with Legal, Finance and HR to ensure actions are completed and properly documented.
• Create and manage a clear audit schedule across policies and regulatory requirements.
• Plan and conduct internal audits, including evidence gathering, reporting and tracking corrective and preventative actions.
• Support ongoing compliance with ISO 27001 and ISO 9001 standards.
• Conduct supplier and contractor audits to ensure contractual and regulatory compliance.
• Coordinate training and awareness initiatives on key operations compliance topics.
• Work with HR to track training attendance and ensure employees understand company policies and procedures.
• Maintain accurate, well-structured records to support informed decision-making at leadership level.
• Maintain operational process documentation to support consistency.
• Support the development and rollout of policies and procedures across the business.
• Help gather feedback across the organisation on opportunities of improvement which will help to streamline processes and improve ways of working.
• Track and maintain records on energy consumption across office sites for statutory accounts report, ESOS and ESG (Energy consumption & Business travel mileage and type of travel)
• Track and report on ESOS action plan and Carbon reduction plan to ensure we are hitting targets.
• Track and maintain records on the below for Social Value community commitments.
• Help coordinate Social Value initiatives across departments, including environmental programs, diversity & inclusion, and community engagement.
• Conduct desktop research on ESG trends, frameworks (e.g. GRI, SASB, TCFD), and benchmarking against peers.
• Assist with the creation of annual reports e.g. Social Value Impact report, ESG, ESOS.
• Provide administrative support across operations team.
• Maintain accurate records and ensure confidentiality in handling sensitive information.

Operations Coordinator

Business Development Rep

• Work closely with our Growth Director to execute the new business strategy, ensuring alignment with GAIN Experience’s goals.
• Research and identify new business opportunities, including monitoring market trends and competitor activities.
• Produce and maintain target lists of potential new clients by aligning GAIN Experience’s expertise with established market needs.
• Proactively approach potential new clients through email, telephone, LinkedIn, and other channels to secure qualified meetings and build relationships.
• Lead initial client conversations, take briefs, and ensure a deep understanding of their challenges and goals.
• Prepare tailored proposals and deliver presentations to potential clients that clearly demonstrate the value of GAIN Experience’s services.
• Collaborate with the wider team to contribute content and insights for proposals, tender responses, bids, and pitches.
• Support the conversion of active leads into new client partnerships, working closely with our Growth Director and delivery teams to ensure a seamless handover process.
• Always represent GAIN Experience professionally, including attending industry events and networking opportunities.

Business Development Manager

Support Engineer

• Provide 1st and 2nd Line support for more complex technical issues
• Monitor Jira Support desk and provide support across the full organisation
• Prepare and maintain all hardware
• Perform in-depth diagnosis and provide timely resolution for issues related to servers, networking, applications, and cloud services
• Provide guidance and mentorship to 1st Line Support team members
• Complete audits across the business to support the on-going maintenance and compliance with our ISO 27001 accreditation
• Work with System Administrator and DevOps to ensure security and consistencies within Gain infrastructure
• Monitor and maintain all logs for investigation and audit
• Participate in the management, configuration and patching of IT systems and networks
• Software and equipment/asset tracking and reporting
• Install and configure computer hardware operating systems and applications
• Support DevOps, Developers and Technology teams with managing and improving GitLab.

Senior IT Support Engineer

Content Marketing Manager

• Work closely with user researchers, interaction designers and other user-centred design practitioners to deliver excellent products and services
• Responsible for ensuring all content is clear, accurate, meets user needs and adheres to style guides and content patterns
• Make complex language and processes easy to understand and use data and research to inform your decisions
• Lead on content-focussed elements of projects such as writing, audits and reviews
• Support research activities, for example, observing user interviews
• Coach and mentor other practitioners in content design
• Contribute to sales opportunities, for example, writing proposals
• Plan, write and edit marketing content such as case studies, blogs and email campaigns

Content Designer

Cloud Engineer

• Design and implement enterprise-grade cloud architectures covering compute, storage, networking, and application layers.
• Establish architecture standards, reference models, and best practices for hybrid and multi-cloud environments.
• Translate business and technical requirements into secure, scalable cloud solutions.
• Evaluate emerging cloud technologies and recommend adoption strategies for innovation and performance.
• Develop organisation-wide cloud strategies, guiding principles, and governance models.
• Define and implement architectural review processes, ensuring compliance with design and deployment standards.
• Collaborate with stakeholders on cost optimisation, workload placement, and cloud maturity advancement.
• Design and implement secure architectures integrating identity, encryption, and data protection frameworks.
• Ensure compliance with internal policies, ISO 27001, GDPR, and other industry standards.
• Partner with Information Security teams to embed security by design across all platforms.
• Architect and deliver automation solutions using Terraform, Ansible, and CloudFormation for repeatable deployments.
• Oversee IaC design standards and repository version control, ensuring reliability and maintainability.
• Promote CI/CD integration for infrastructure and applications, fostering end-to-end automation.
• Define and implement system monitoring and observability architecture using CloudWatch, Azure Monitor, Datadog, etc.
• Establish performance baselines, identify optimisation opportunities, and improve cost efficiency.
• Support troubleshooting high-level cloud incidents and guide teams toward systemic improvements.
• Act as a cloud subject matter expert to IT Operations, DevOps, and Development teams.
• Provide architectural reviews, technical guidance, and mentorship on cloud technologies.
• Collaborate in cloud roadmap planning and contribute to continuous improvement initiatives.
• Follow Gain’s Change and Release process and participate in CAB meetings for review and approval of cloud deployments.
• Ensure all designs incorporate robust monitoring, testing, and automation.
• Maintain documentation and diagrams for cloud architecture, integration points, and dependencies.

Cloud Architect

Performance Marketing

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