Operations

• Manage a global team of security analysts and engineers, fostering a culture of technical excellence, continuous learning, and collaboration. Provide regular coaching, performance feedback, and career development guidance.
• Develop and execute the roadmap for cyber threat intelligence, hunting, incident response, and purple teaming services to align with business objectives and the evolving threat landscape.
• Effectively communicate complex technical findings, incident statuses, and strategic recommendations to both technical and executive audiences.
• Drive the continuous improvement of security operations playbooks, procedures, and team capabilities.
• Act as a senior incident responder during major security events, providing technical guidance and hands-on support for containment, eradication, and recovery. Perform analysis on compromised systems. Create and test incident response plans.
• Lead and participate in proactive, hypothesis-driven threat hunts across our enterprise networks and cloud environments using EDR, SIEM, and other security data sources. Develop novel hunting techniques and analytics.
• Oversee the CTI lifecycle, from collection and analysis to dissemination. Personally analyze and contextualize intelligence from various sources to inform defensive actions and hunting missions.
• Plan, coordinate, and participate in purple team exercises, working collaboratively to test, measure, and improve our security controls and detection capabilities.

Manager, Cyber Threat Operations

Project Manager

• Align onshore/offshore interconnection operations on KPIs, service levels, quality standards, and process consistency.
• Maintain updated SOPs, knowledgebase articles, and training content across all delivery sites.
• Learn, master, and manage contact center platforms (e.g., Vonage/ SMS Magic/IVR), CRM systems, WFM tools, ticketing platforms, and dialing systems (predictive, preview, manual).
• Utilize CRM, Looker, and software tools to run live and scheduled reporting
• Optimize system configurations, call flows, routing strategies, queue structures, and reporting dashboards to improve performance.
• Partner with IT/Tech teams to troubleshoot system issues and support tool enhancements or new integrations.
• Lead and develop processes for customer-facing agents; conduct performance management, coaching, and engagement initiatives.
• Ensure consistent quality through QA reviews, calibration sessions, and standards enforcement.
• Collaborate with clients and internal stakeholders to implement process changes and meet business goals.
• Monitor operational metrics, staffing needs, and cross-site workload distribution to support service levels.
• Drive continuous improvement in efficiency, customer satisfaction, and operational consistency.

Project Manager – Interconnection

Technical Project Manager

• Align onshore/offshore activation operations on KPIs, service levels, quality standards, and process consistency.
• Maintain updated SOPs, knowledgebase articles, and training content across all delivery sites.
• Learn, master, and manage contact center platforms (e.g., Vonage/ SMS Magic/IVR), CRM systems, WFM tools, ticketing platforms, and dialing systems (predictive, preview, manual).
• Utilize CRM, Looker, and software tools to run live and scheduled reporting
• Optimize system configurations, call flows, routing strategies, queue structures, and reporting dashboards to improve performance.
• Partner with IT/Tech teams to troubleshoot system issues and support tool enhancements or new integrations.
• Lead and develop processes for customer-facing agents; conduct performance management, coaching, and engagement initiatives.
• Ensure consistent quality through QA reviews, calibration sessions, and standards enforcement.
• Collaborate with clients and internal stakeholders to implement process changes and meet business goals.
• Monitor operational metrics, staffing needs, and cross-site workload distribution to support service levels.
• Drive continuous improvement in efficiency, customer satisfaction, and operational consistency.

Technical Project Manager – Activation

Account Executive

• Analyze performance to identify successes, areas for improvement, and strategic opportunities to help clients stay ahead of competitors.
• Prospect, own, and develop leads through the sales funnel, turning potential Contractor opportunities into wins, through value-selling the benefits of GAF products, tools & resources.
• Overcome objections and convert hurdles into growth opportunities, while selling the GAF value proposition.
• Educate customers on products and market trends through meetings and store visits.
• Work with Retail Outside selling teams to establish trust and support as the expert in roofing.
• The Field Sales Representative will train individuals or small groups within the Big Box stores (Home Depot & Lowe’s) with an emphasis on general product knowledge, application techniques, and best practices.
• Utilize Salesforce and Tableau to compile insightful reports to strategize next steps, identifying opportunities to go above and beyond.
• Become a trusted advisor by continuously networking, both with existing customers and potential new ones.
• Develop meaningful relationships with a wide network, to become their go-to consultant.

Retail Sales Representative

Product Manager

• Drive the product vision and roadmap for GAF Energy's hardware product offerings, including GTM.
• Conduct market, contractor, builder and customer research to inform and develop product and services growth strategy, taking into account new developments in the way that both solar and roofing projects are sold, installed, and serviced.
• Build business cases to support the development of new applications in key markets.
• Create detailed requirements and product recommendations.
• Develop strong supporting justification for new offerings and assist in running pilots in the market.
• Collaborate and convey product dependencies, requirements, and approvals, including bankability, financing approval, software, hardware, field operations, and sales teams.
• Support integration of products into internal systems and track performance metrics.
• Monitor, track, and communicate the performance of current product offerings.
• Push improvements that deliver high quality, reliability and responsiveness for customers.

Manager, Cyber Threat Operations

Project Manager – Interconnection

Technical Project Manager – Activation

Retail Sales Representative

Senior Product Manager