Futuro Health

System Administrator

• Serve as a primary point of contact for all computer and system-related concerns from Futuro Health personnel and partners.
• Efficiently triage helpdesk tickets, escalating when necessary to ensure timely resolution.
• Supervise and provide guidance to desktop support technicians, ensuring adherence to company policies and procedures.
• Document processes for technical support and end-users, ensuring knowledge retention and transfer.
• Configure and deploy computer hardware utilizing Intune and collaborate on Intune deployment packages.
• Monitor operating systems and other software for necessary updates through Intune.
• Monitor system vulnerabilities via MS Defender for Endpoint or other AV/EDR software and review/respond to Microsoft Defender for Cloud alerts.
• Manage Entra ID users, groups, and roles; assign and audit Microsoft 365 licenses; configure Conditional Access Policies; enforce MFA and password policies.
• Use Azure Monitor and Log Analytics to track system health and set up alerts for resource usage, failures, or security events.
• Monitor Microsoft 365 service health and incident reports.
• Write basic PowerShell scripts for user provisioning, reporting, and automation.
• Monitor Veeam backup solution for failures and intervene as necessary.
• Administer Teams, SharePoint, and OneDrive settings; manage guest access and external sharing policies; support users with Teams meetings, chat, and file collaboration.
• Report to the IT Operations Manager; work typical business hours 8am-5pm M-F with some travel required.

Junior Systems Administrator

Account Manager

• Lead planning and execution of HealthNet externship and CDA CHW integration activities, ensuring alignment with project goals, timelines, and deliverables.
• Identify local workforce needs and build partnerships with healthcare, behavioral health, and aging services organizations to advance program implementation.
• Coordinate with Futuro Health internal teams to design materials, workflows, and resources that support effective delivery.
• Organize and facilitate partner meetings, training sessions, and community events.
• Travel to provider and partner sites across California as needed.
• Maintain and monitor project workplans, deliverables, and metrics across both initiatives.
• Manage accurate records, including scholar participation data, provider engagement, CHW integration milestones, and financial expenditures.
• Prepare and present reports and updates for funders, institutional leadership, and community stakeholders.
• Provide ongoing communication and feedback loops with Futuro Health leadership to inform decision-making.
• Develop and sustain strong relationships with healthcare providers, AAAs/ADRCs, funders, and education partners.
• Collaborate with providers on externship readiness, preceptor training, and participant support.
• Facilitate collaboration among CDA partners to co-develop job descriptions, workflows, documentation standards, and billing strategies for CHWs/NWD Navigators.
• Represent Futuro Health in external meetings, sharing lessons learned and best practices.
• Oversee externship partnerships, ensuring providers and scholars are supported through enrollment, training, and placement.
• Coordinate delivery of CDA CHW training and technical assistance, including supervisor coaching and peer learning.
• Partner with Scholar Support and Externship-to-Employment teams to align scholar success strategies.
• Collect and analyze program data to measure outcomes, including externship completion, employment placement, CHW integration, and billing sustainability.
• Implement monitoring systems to ensure progress and compliance with funder requirements.
• Prepare evaluation reports highlighting outcomes, challenges, and continuous improvement opportunities.
• Collaborate with Futuro Health’s data and evaluation teams to ensure accurate, timely reporting.
• Monitor project expenditures, ensuring alignment with grant budgets and institutional policies.
• Contribute to cost models and sustainability plans for both externship and CHW integration initiatives.
• Assist with preparation of financial documentation for funders.
• Identify opportunities to strengthen program design and execution across both initiatives.
• Apply best practices in workforce development, training delivery, and healthcare/aging services integration.
• Support the evolution of scalable, sustainable models for externships and CHW workforce pathways.

Junior Systems Administrator

Program and Relationship Manager