Success Coach

Futuro Health

Success Coach at Futuro Health supporting scholars through their education. Manage caseloads, provide coaching, and assist with enrollments and academic goals.

Posted 7/24/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $23 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in student coaching and support, focusing on retention, enrollment conversion, and career outcomes. Proficient in managing student caseloads, maintaining accurate records, and adhering to compliance standards such as FERPA.

Highest-signal resume keywords

Student CoachingRetention StrategiesEffective CommunicationCrisis ManagementData Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Student Record ManagementEnrollment ProcessesProblem-SolvingDeadline ManagementComputer Literacy

Soft Skills

Relationship BuildingCreative ThinkingAnalytical ThinkingDe-Escalation SkillsTime Management

Industry Keywords

Allied HealthcareCareer ServicesFERPA ComplianceStudent SupportEducational Partnerships

About the role

Key responsibilities & impact

Contribute to retention, enrollment conversion, and/or career outcomes through effective coaching.
Manage student caseload; building relationships, identifying academic and financial concerns, and providing solutions to help students overcome obstacles for course completion.
Ensure all major touchpoint meetings with scholars are completed or actively scheduled.
Adhere to and maintain the contact cadence agreed upon with the scholar, ensuring all outreach attempts are documented and timely.
Maintain accurate and up-to-date scholar information in the database, including but not limited to regular updates of student statuses, detailed conversational notes, and secure collection of documents.
Use best practices and sound judgment to support students facing personal challenges, identifying and appropriately escalating crisis situations.
Work with scholars to develop a plan to achieve their academic and career goals while assessing their unique obstacles and opportunities for success.
Assist prospective students in effectively navigating admissions and enrollment processes to ensure they meet deadlines.
Collaborate with educational partners and pathway managers, under lead supervision as necessary, to facilitate student enrollment and ensure program completion.
Communicate professionally with partners and students.
Assist team members with meetings and student outreach as needed to ensure quality standards are met consistently.
Meet exceptional service standards, responding in a timely manner to voicemails, text messages, emails according to service standards and outreach scheduling.
Maintain knowledge on all facets of Futuro Health and its mission to accurately reflect the role of Futuro Health in a scholar’s journey.
Work closely with the team to ensure that student escalations are coordinated by urgency level and addressed in a timely manner.
Monitor student data pass back and update student records regularly to ensure data accuracy.
To maintain security, employees are required to read, understand, and follow company security policies.
Must protect the confidentiality of student personal information and comply with the Family Educational Rights and Privacy Act (FERPA).
Must comply with all company procedures and policies, including company privacy and security policies.

Requirements

What you’ll need

Allied Healthcare experience preferred.
Career Services experience preferred.
Ability to de-escalate negative interactions.
Ability to retain and utilize substantial amounts of detailed information.
Strong written and verbal communication skills demonstrated through email, text, phone, and in person.
Demonstrated ability to meet deadlines, handling and prioritizing simultaneous requests.
Creative and analytical thinker with strong problem-solving skills.
Ability to work in a fast-paced environment and respond well under pressure.
Must have proficient spelling/grammar, and intermediate computer literacy.

Benefits

Comp & perks

Platinum Tier Medical Plans: Choose from PPO, HMO, and HDP options, all fully paid by Futuro Health.
Dental and Vision Plans: Comprehensive coverage, fully paid by Futuro Health.
Life and AD&D, Long and Short-term Disability, and EAP: Fully covered by Futuro Health to ensure your peace of mind.
401K Plans: Traditional and Roth Safe Harbor Plans with a 100% match up to 4% of employee contributions (subject to IRS limits). Immediate vesting.
Flexible Spending Accounts: Options include FSA, HSA, and Limited FSA Plans.
Voluntary Ancillary Benefits: Additional coverage for hospital stays, critical illness, accidents, legal services, identity theft protection, and pet care.
Reimbursements: Mobile phone, internet, and gym membership costs.
Wellness Programs: Access to a variety of wellness initiatives to support your overall health.
Career Growth: Opportunities for professional development and advancement.