Enrollment Advisor

Futuro Health

Enrollment Advisor aiding scholars in evaluating readiness for technical programs at Futuro Health. Guiding them through application processes and providing support for career exploration.

Posted 7/24/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $23 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in scholar advising and support, with a strong focus on enrollment processes, career exploration, and effective communication. Proficient in utilizing CRM systems to manage scholar information and enhance retention and conversion outcomes.

Highest-signal resume keywords

Scholar AdvisingCareer ExplorationCRM ManagementStrong Communication SkillsProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AdvisingCareer CoachingData AnalysisInformation DisseminationEnrollment Process ManagementDetailed Note-TakingDocument CollectionKnowledge of Healthcare Training ProgramsKeyboardingComputer Literacy

Soft Skills

Customer ServiceDe-EscalationCreative ThinkingAnalytical ThinkingTime Management

Tools & Technologies

CRM Systems

Industry Keywords

Higher EducationTechnical ProgramsScholar RetentionEnrollment ConversionCareer Outcomes

About the role

Key responsibilities & impact

Work closely with scholars to evaluate their readiness for technical programs, taking into account their educational background, career goals, and personal circumstances.
Contribute to scholar retention, enrollment conversion, and/or career outcomes through outreach to prospective scholars.
Review application requirements and prerequisites with scholars, providing clear and concise explanations of the necessary steps and documents required for enrollment.
Provide personalized guidance and support to scholars throughout the application and enrollment process, addressing their questions and concerns and assisting them in making informed decisions in program choice.
Disseminate accurate and up-to-date information about technical programs, including curriculum details, program benefits, and potential career outcomes.
Maintain accurate and up to date student information using CRM; including but not limited to the regular update of student statuses, detailed conversational notes, and secure document collection.
Log and analyze data related to student obstacles and outcomes.
Use CRM systems to track scholar information and maintain detailed conversational notes related to scholar interactions.
Recognize and respond appropriately to scholars facing enrollment-related challenges or crises, providing referrals to support services as needed.
Maintain a comprehensive understanding of the technical programs offered, including admission criteria, prerequisites, and program-specific details.
Establish and maintain effective communication channels with scholars, colleagues, and other departments within Futuro Health.
Advocate on behalf of scholars by tracking their progress and areas of difficulty, providing feedback to improve the enrollment process.
Collaborate with coaching team, Ed Providers, and Programs team when necessary to streamline the enrollment process and resolve any application-related issues.
Assist scholars in meeting enrollment timelines to ensure a seamless enrollment experience.
Provide exceptional customer service by promptly responding to scholar inquiries through various communication channels, such as phone, email, text, and in-person meetings.
Guide learners through career exploration: helping them identify interests, transferable skills, and educational and career pathways aligned with their goals.
Crosstrain and provide support in other Scholar Support roles, including Help Desk, Outreach, Coaching Support, Post-Graduation Communications, Group Advising Sessions, etc.

Requirements

What you’ll need

3 years prior work experience in advising, career advising, counseling, or another related field.
Previous experience in career exploration or coaching is preferred.
Ability to de-escalate a negative interaction.
Ability to retain and utilize substantial amounts of detailed information.
Strong written and verbal communication skills demonstrated through email, text, phone, and in person.
Demonstrated ability to meet deadlines, handling and prioritizing simultaneous requests.
Creative and analytical thinker with strong problem-solving skills.
Ability to work in a fast-paced environment and respond well under pressure.
Keyboarding, spelling/grammar, and intermediate computer literacy.
Knowledge of college and higher education healthcare training programs and curriculums preferred.

Benefits

Comp & perks

Platinum Tier Medical Plans: Choose from PPO, HMO, and HDP options, all fully paid by Futuro Health.
Dental and Vision Plans: Comprehensive coverage, fully paid by Futuro Health.
Life and AD&D, Long and Short-term Disability, and EAP: Fully covered by Futuro Health to ensure your peace of mind.
401K Plans: Traditional and Roth Safe Harbor Plans with a 100% match up to 4% of employee contributions (subject to IRS limits). Immediate vesting.
Flexible Spending Accounts: Options include FSA, HSA, and Limited FSA Plans.
Voluntary Ancillary Benefits: Additional coverage for hospital stays, critical illness, accidents, legal services, identity theft protection, and pet care.
Reimbursements: Mobile phone, internet, and gym membership costs.
Wellness Programs: Access to a variety of wellness initiatives to support your overall health.
Career Growth: Opportunities for professional development and advancement.