Fussy

Customer Success Manager

• Own and evolve our CRM and retention strategy end-to-end, with clear accountability for LTV, repeat rate, and churn reduction.
• Build out our retention channel strategy, taking ownership of existing channels (Klaviyo, PaperRun) whilst evaluating new channels.
• Lead a rigorous testing and experimentation roadmap, continuously improving performance through data-driven iteration.
• Take ownership of the performance of campaigns, implementing learnings to drive incremental improvement to our touch points.
• Work cross-functionally with brand, growth, and CX to deliver a seamless, personalised customer experience at every touchpoint

CRM Manager

Graphics Designer

• Create visually compelling assets for social media, email marketing, web, and campaigns
• Take ownership of small design projects
• Assist in the design of marketing materials including retail decks
• Ensure consistent use of brand colours, typography, and visual guidelines across all assets and brand channels
• Collaborate closely with the marketing team to bring campaigns to life
• Manage multiple design briefs from different teams and prioritise tasks effectively
• Work with the manager to organise and track incoming design requests
• Design compelling layouts that adhere to best practice

CRM Manager

Graphic Designer