Residential Sales Consultant
Pella Windows & Doors of North Carolina and Southwest Virginia
Customer Support Specialist
Fuse Energy
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- First point of contact for customers, handling onboarding through day-to-day assistance
- Deliver excellent after-sales support via chat and email
- Assist customers with billing, tariff, and usage inquiries, explaining the company’s straightforward, no-hidden-costs approach
- Resolve service-related and account issues quickly and professionally
- Advise customers on how to maximise their energy savings
- Work collaboratively with internal teams to continuously improve the customer experience
- Work 40 hours per week in shifts (including overnight shifts), with additional pay
Requirements
- Bachelor’s degree
- Exceptional verbal and written communication skills
- Ability to work both independently and collaboratively in a team environment
- Excellent communication skills and a genuine passion for helping customers
- Strong problem-solving skills and the ability to manage challenging situations with patience
- Interest in the energy industry and a desire to help customers make informed decisions
- Previous experience in customer service, ideally within the energy or utilities sector (a plus, not necessary)
- Ability to work in-office
- Ability to work shifts including overnight
