Customer Service Representative, French Market
CBREX
Residential Sales Consultant
Pella Windows & Doors of North Carolina and Southwest Virginia
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Achieving individual sales and customer satisfaction goals and objectives
- Presenting Pella solutions by executing the Pella Retail Sales Process during in-home consultations
- Striving to close the sale during all customer interactions
- Ensuring quotes and orders are accurate following company sales process
- Responding to customer concerns and engaging sales support resources to achieve first-time resolution
- Be available for customer appointments during evenings and weekends, and for local travel to showrooms, job sites, and customer/contractor locations
- Maintain expertise in products/services and stay abreast of the competitive landscape
- Conduct after-sales follow-up with customers and develop lead and referral generation
- Actively represent Pella at company sponsored events, presentations, and home shows
- Leverage customer database systems to manage interactions and proactively communicate with customers
Requirements
- Bachelor’s degree (B. A.) from four-year college or university; or one to two years related experience and/or training, or equivalent combination of education and experience
- Individual’s motor vehicle record must comply with company requirements
- Ability to manage multiple tasks in an environment of constant interruptions and prioritize responsibilities
- Ability to read and analyze documents related to contracts and work documents
- Ability to write reports and business correspondence
- Ability to verbally present information and respond to questions from customers, managers, and the general public
- Must present a clean and neat physical appearance and strictly abide by company dress code
- Ability to solve practical and arithmetic problems and deal with a variety of concrete variables
- Regularly required to drive an automobile, stand, walk, sit, use hands, reach, talk or hear
- Occasionally required to climb, balance, stoop, kneel, crouch, or crawl
- Must regularly lift/move up to 10 pounds, frequently up to 25 pounds, occasionally up to 50 pounds
- Specific vision abilities required: close vision, distance vision, color vision, ability to adjust focus
- Proficiency with Microsoft Office and smart devices; ability to learn internal software programs and applications
- Be available for customer appointments during evenings and weekends
- Strong problem-solving, negotiation, networking, and customer service skills
- Able to quickly earn trust and credibility with customers and generate referrals
- Able to grasp technical concepts related to general construction
- Demonstrates strong work ethic, adaptability, and ability to work with limited supervision
