iPostal1

We're i Postal1 and we're in growth mode!

iPostal1

full-time

Posted on:

Origin:  • 🇺🇸 United States • Virginia

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Job Level

Mid-LevelSenior

About the role

  • Answer inbound calls from customers in a prompt and professional manner
  • Identify the type of assistance needed and ascertain level of assistance required to resolve inquiry
  • Escalate inquiries when appropriate and handle escalations as needed
  • Deliver information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
  • Manage customer expectations and actively engage customers in online chat
  • Support customers via phone, chat, and email
  • Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc.
  • Perform additional duties as assigned including team supervision, analytics, and reporting

Requirements

  • Comfortable supporting customers via phone, chat, and email
  • Active listening skills
  • Results oriented
  • Strong work ethic
  • Excellent verbal and written communication skills
  • Able to think on your feet and have a positive, team-oriented attitude
  • Previous experience in a customer service-oriented role
  • Ability to work in-office Monday - Friday from 9:00 am - 5:00 pm