iPostal1

Growth Marketing

• Answer inbound calls from customers in a prompt and professional manner
• Identify the type of assistance needed and ascertain level of assistance required to resolve inquiry
• Escalate inquiries when appropriate and handle escalations as needed
• Deliver information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
• Manage customer expectations and actively engage customers in online chat
• Support customers via phone, chat, and email
• Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc.
• Perform additional duties as assigned including team supervision, analytics, and reporting

We're i Postal1 and we're in growth mode!