Associate Manager, Panel Engagement

MedSurvey

full-time

Posted on: 8/14/2025

Origin: • 🇺🇸 United States • Pennsylvania

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JuniorMid-Level

About the role

The Panel Engagement Associate Manager will focus on helping to ensure that MedSurvey’s panel members have a great experience participating in our healthcare market research studies.
The role will provide a wide range of customer support that ranges from answering questions about studies to providing updates on project payments.
The role will also include working with our project management team to schedule respondents for interviews for our client’s projects.
In addition, this role will also actively contribute to recruiting individuals to join MedSurvey’s panel for future research opportunities.
Day-to-day responsibilities include: Address day-to-day questions from panel members regarding payment,engagement, and general tech issues
Assist in the growth of MedSurvey’s community of physicians by contributing to community development initiatives
Assist with daily internal paperwork and data processing tasks.
Build positive relationships with MedSurvey’s community members to ensure on-going engagement with surveys conducted by MedSurvey

This job requires in-office training and a hybrid remote position.
Applicants will only be considered if they live within driving distance of MedSurvey’s Southampton, PA office
2+ years in custom service and/or market research
Outstanding, impactful, and effective verbal and written communication skills
Strong problem solving and multi-tasking skills
Results-oriented, customer-centric mindset with great attention to detail
Strong follow-through, priority management, and multi-tasking skills
Ability to build positive and strong relationships with panelists and across the organization
A passion for curiosity and learning and a drive to succeed
Ability to manage complex challenges and address them head-on
Inspired by setting stretch goals and putting in the work to achieve them