Fuse Energy

Customer Support

• First point of contact for customers, handling onboarding through day-to-day assistance
• Deliver excellent after-sales support via chat and email
• Assist customers with billing, tariff, and usage inquiries, explaining the company’s straightforward, no-hidden-costs approach
• Resolve service-related and account issues quickly and professionally
• Advise customers on how to maximise their energy savings
• Work collaboratively with internal teams to continuously improve the customer experience
• Work 40 hours per week in shifts (including overnight shifts), with additional pay

Customer Support Specialist

Operations

• Work across the business to deliver core products to customers
• Scope, model and design new products and business lines
• Build the physical capacity pipeline and trading infrastructure for energy supply
• Analyse and optimise core supply operations, including energy trading and finance
• Build and price innovative products and develop strategy to deliver them
• Expand operations to new markets and analyse business and regulatory environments
• Source and negotiate contracts with partners to achieve business goals
• Operate as part of a lean, high-intensity team with exposure to senior performers

Customer Support Specialist

Operations Analyst