Fullsteam

Product Designer

• Partner with the Product Manager to design intuitive, user-centered UI/UX solutions for new features and product initiatives, from wireframes to high-fidelity mockups.
• Design thoughtful interaction details including hover states, empty states, loading states, and error states to ensure a complete and polished user experience.
• Conduct ongoing reviews of the existing product to identify inconsistencies in UI patterns, components, and user flows, and propose and implement improvements to enhance usability and visual consistency.
• Lead the migration of our design component library from Sketch to Figma, building a well-structured, reusable component system that supports the product team’s long-term design workflow.
• Maintain and evolve the component library and design system over time, ensuring designs remain consistent and up to date as the product grows.
• Collaborate with engineering to ensure designs are feasible, clearly communicated, and accurately implemented.
• Support the marketing team with design deliverables for key campaigns, events, and product launches (e.g., landing pages, promotional assets).
• Assist the leadership team in creating polished, on-brand slide decks for major internal and external presentations.
• Actively seek and incorporate feedback from the Product Manager, stakeholders, and users to iterate and improve designs.

Junior-Intermediate Product Designer

Financial Planning and Analysis

• Identify and document manual or repetitive Finance workflows that are strong candidates for AI assistance or automation
• Design, build and test AI-assisted tools, data pipelines or reporting solutions
• Support the Finance team with data analysis, financial report preparation, and ad hoc analytical requests
• Research and evaluate AI tools and platforms relevant to finance use cases and present findings to the team
• Collaborate with Finance team members to validate solutions and document process improvements

Finance Intern

Full-stack Engineer

• Lead and contribute to software development efforts, writing and reviewing code to support critical projects and ensure high-quality deliverables
• Lead and mentor a development team delivering high quality, scalable software platforms
• Drive the adoption of AI-assisted development tools to increase team velocity and oversee the integration of machine learning models into the product suite
• Oversee the full software development lifecycle, from planning and design to deployment and maintenance
• Collaborate with Business Unit leadership team to understand priorities and business objectives, translating them into technical deliverables
• Define and implement structured sprint cadences and other agile practices to improve velocity, predictability, and quality
• Promote best practices in coding standards, testing, code reviews, and DevOps to ensure maintainability and scalability
• Review technical designs and code, avoiding unnecessary complexity and ensuring the quality of deliverables
• Maintain a flexible and adaptable development framework that can scale up to meet new market opportunities
• Ensure stability and performance of software systems, proactively addressing any issues to meet Service Level Agreements (SLAs)
• Optimize engineering talent across the vertical, balancing the maintenance of core systems with the delivery of high-priority modernization projects
• Build and mentor high-performing engineering teams, identifying emerging leaders and ensuring a culture of high engagement and morale

Vertical Director, Software Engineering

Account Executive

• Identify and prospect potential clients through various channels, including cold calling, email campaigns, networking events, and social media platforms.
• Conduct in-depth needs analysis and discovery with prospective clients to understand their pain points and business goals.
• Tailor software solution presentations and demos to address their unique requirements with a customer centric and value-driven approach.
• Build and maintain relationships with perspective clients, serving as their primary point of contact throughout the sales cycle.
• Negotiate contract terms and pricing with clients, working closely with the cross-functional teams to ensure compliance and mutual agreement.
• Maintain an accurate record of sales activities, leads, and opportunities in the CRM system.
• Develop and manage a sales pipeline to achieve monthly, quarterly, and annual targets.
• Leverage sales dashboards to understand where to focus your time and activities.
• Collaborate closely with internal teams, including leadership, marketing, product management, and customer success, to align strategies and ensure a seamless customer experience.
• Stay informed about industry trends, competitor activities, and market developments.
• Utilize this knowledge to position the solution effectively and provide insights to clients.
• Provide regular sales forecasts, reports, and updates to management, highlighting progress, challenges, and opportunities.
• Serve as a mentor and role model for junior Account Executives, sharing best practices and supporting professional development within the team.

Account Executive, Field Service Management Software

Billing Specialist

• Generate, review, modify, and send invoices accurately and on time, including one-time and usage-based billings.
• Create and manage subscriptions, sales orders, and estimates in NetSuite; terminate or modify subscriptions as needed.
• Apply customer payments, manage refunds/credits, and reconcile billing records with accounts and financial statements.
• Investigate and resolve billing discrepancies, Paystand issues, and payment transaction mismatches promptly.
• Ensure proper suspension of product access for cancellations and manage tax exemptions.
• Respond to customer inquiries regarding invoices, payments, and billing issues, providing professional and timely support.
• Partner with customer service, sales, finance, and operations teams to resolve issues, implement process improvements, and maintain accurate financial reporting.
• Identify opportunities to streamline billing processes, enhance efficiency, and implement automation where applicable.
• Stay updated on industry best practices and emerging technologies related to billing and invoicing.

Billing Specialist – SaaS Billing

Customer Support

• Manage billing, recurring subscriptions, and account updates, including new installs, upgrades, and changes in Salesforce and NetSuite.
• Support enterprise collections, including follow-up on outstanding invoices for enterprise customers.
• Process payments (check, ACH, wire, credit card) and maintain accurate financial records.
• Handle customer inquiries and escalations, providing resolution or routing to the appropriate team.
• Produce monthly statements, credit memos, journal entries, and special reports for internal and external stakeholders.
• Support special projects and process improvements, including data cleanup, policy updates, and internal reporting.
• Maintain accurate documentation of processes and procedures to support operational efficiency.
• Assist with minor administrative or reception tasks as needed, such as directing calls or handling mail.
• Proficiently use Microsoft Excel, Word, Outlook, and other standard office software to manage reporting, data entry, and communication tasks.

Customer Experience Specialist

Digital Marketing

• Plan, execute, and manage paid media campaigns across platforms such as Facebook, Instagram, Google Ads, TikTok, and other digital channels
• Develop and test ad creatives, audience targeting strategies, and campaign structures to maximize ROI
• Monitor campaign performance daily, applying optimizations to improve conversion rates, cost efficiency, and overall effectiveness
• Conduct keyword research, audience segmentation, and A/B testing to refine campaign performance
• Collaborate with creative, content, and product teams to align marketing objectives and messaging
• Track, analyze, and report on campaign performance using analytics tools (e.g., Google Analytics, ad platform dashboards)
• Stay current on digital marketing trends, platform updates, and best practices in paid media and social advertising
• Manage advertising budgets efficiently while meeting performance targets
• Ensure campaigns align with brand guidelines and broader marketing strategies

Digital Marketing Specialist

Sales

• Responsible for building the infrastructure, systems, assets, and processes that empower our sales organization to execute effectively and achieve portfolio-wide revenue goals.
• Analyze historical customer data and market trends to inform targeting strategy and cross-portfolio expansion opportunities.
• Partner with cross-functional stakeholders to define performance metrics and reporting standards.
• Collaborate with Marketing to develop, organize, and optimize a centralized sales asset library aligned to buyer stages and portfolio positioning.
• Gather feedback from sales stakeholders and continuously refine assets and demo narratives.

Sales Enablement Specialist

• Own the day‑to‑day health, configuration, and optimization of financial systems.
• Oversee financial system integrations to ensure accurate data flow and strong controls.
• Partner with Accounting and Treasury to support month‑end close, reconciliations, audit readiness, and continuous close improvements.
• Monitor system upgrades and changes and identify relevant changes to implement for the organization.
• Identify opportunities to drive efficiency across financial systems and processes.
• Evaluate and leverage automation, AI, and new technologies to improve workflows and data quality.
• Lead and oversee the Financial Systems team, setting priorities, assigning work, and ensuring clear ownership.

Financial Systems Manager

Project Manager

• Lead and manage multiple concurrent customer projects from initiation through completion, including New Logo implementations and existing customer upgrades, integrations, and feature deployments.
• Conduct discovery sessions with customers to understand business processes, pain points, and objectives.
• Document detailed business and functional requirements that technical teams can build against.
• Serve as the primary point of contact for customers throughout the project lifecycle, communicating complex technical concepts in plain, accessible language to non-technical stakeholders including C-suite executives.
• Build and maintain detailed project plans, timelines, and status reports in GuideCX and Monday.com.
• Facilitate kickoff meetings, recurring check-ins, and executive-level status reviews.
• Partner closely with the Implementation Specialist on system configuration and technical delivery for both New Logo and existing customer projects.
• Coordinate cross-functional teams (Engineering, Product, Support, Sales) to keep projects on track.
• Proactively identify risks, blockers, and dependencies and escalate early with proposed solutions.
• Evaluate and document requirements for EDI/API integrations, including data mapping, transaction flows, and third-party partner specifications.
• Define acceptance criteria and support UAT (User Acceptance Testing) to ensure deliverables meet customer expectations.
• Create process flows, data models, and other supporting documentation as needed.
• Produce clear, concise written deliverables including meeting notes, requirements documents, status reports, and executive summaries.
• Own the New Logo implementation process end-to-end, ensuring a smooth transition from signed contract to live customer.
• Manage expectations across internal and external stakeholders with transparency and professionalism.
• Occasionally work beyond standard hours to meet critical project deadlines.

Implementation Project Manager

IT Support

• Install and troubleshoot Pluss Software LLC’s software solutions
• Setup and deploy hardware solutions to customers
• Remote management, maintenance, and updates of deployed hardware and software solutions.
• Setup, maintain, and troubleshoot customer printing configurations
• Troubleshoot common network solutions.
• Setup and service payment processing solutions.

IT Technician

• Prospect, identify, and qualify potential clients within the ticketing industry.
• Conduct thorough needs assessments to understand clients’ business objectives and pain points.
• Demonstrate solutions powered by HoldMyTicket that address client specific requirements and delivery maximum value.
• Negotiate pricing, signing bonus, terms and contracts to close deals in a timely manner.
• Build and maintain strong relationships with clients to ensure high levels of satisfaction and retention.
• Represent HoldMyTicket at industry trade shows to promote products as required.
• Provide regular reports and updates on sales activities, pipeline, and forecasts.

Account Executive, Event Ticketing Software

Software Engineer

• Develop an in-depth understanding of the existing application.
• Work on assigned tasks including feature development, bug fixes, code modernization, and UI improvements.
• Collaborate with senior developers and the product team to understand requirements and implement solutions.
• Learn the structure of the existing application and contribute to improving its performance, stability, and security.
• Participate in code reviews and help maintain code quality standards.
• Support improvements to legacy code based on guidance from technical leads.
• Follow internal processes for security, testing, and deployment.