Fullscript

Business Analyst

• Synthesize complex data across support, product usage, customer behavior, VOC, and operational workflows.
• Identify systemic risks and opportunities across the practitioner and patient journey, not just isolated issues.
• Translate ambiguous business questions into structured analysis, clear findings, and recommended actions.
• Work directly with modern data warehouses.
• Use AI-assisted tools to accelerate insight discovery, anomaly detection, and qualitative signal extraction.
• Evolve VOC from a reporting function into a strategic capability that informs Product, CX, and Operations.
• Build executive-ready narratives that connect customer impact, root cause, opportunity size, and business trade-offs.

Senior Customer Insights Analyst

Operations

• Define and execute an integrated supply chain strategy aligned with growth, profit, capital investment and operational performance goals.
• Provide strategic oversight of the merchandising/category management organization and partner with leadership to support the refinement and execution of merchandising strategy.
• Oversee the supplier compliance organization, ensuring that unauthorized resellers are restricted from purchasing products in accordance with supplier partner policies.
• Collaborate with peer leaders across our supplier facing organization to drive effective operating practices and strong execution.
• Champion a technology-forward, AI-enabled approach across supply side functionssupply chain and merchandising workflows.
• Own end-to-end supply chain performance, including demand planning, purchasing, and inventory optimization.
• Accelerate the transition to a demand driven operating model, improving SKU-level forecast accuracy and working capital efficiency through processes such as S&OP/SIOP and technology.
• Lead evaluation (in conjunction with our enterprise systems team), optimization and, if applicable, selection and implementation, of forecasting and replenishment systems and supporting infrastructure.
• Drive continuous improvement in forecasting, inventory management and supply chain efficiency metrics.
• Optimize end-to-end supply chain processes including sourcing, lead times, logistics, and inventory flow.
• Collaborate with Partner Management to establish structured sourcing models and strengthen supplier performance frameworks.
• Establish and monitor KPIs across supply chain, merchandising, and supplier performance to drive accountability and continuous improvement.
• Collaborate cross-functionally with Product, Marketing, Distribution, and Technology to align planning and execution.
• Identify and mitigate supply chain risks to ensure continuity, stability, and compliance.
• Oversee operating plans, budgets, and working capital performance for the function.
• Lead and develop a high-performing team, building leadership capability and organizational scale across supply chain and merchandising.

Vice President, Merchandising & Supply Operations

Financial Planning and Analysis

• Be the GM’s trusted finance partner. Partner closely with the GM and leaders across Product, Operations, Supply Chain to assign metrics to track performance and growth initiatives.
• Collaborate with the GM to drive accountability and results across teams.
• Provide financial insight to guide tradeoffs across initiatives, investments, and operational decisions.
• Define and measure key business performance metrics, identifying trends and opportunities to improve financial and operational outcomes.
• Conduct deep-dive analyses to uncover drivers of performance and areas for value creation.
• Evaluate growth opportunities, stress-test assumptions, quantify payback and risk, and develop business cases to inform strategic investment decisions.
• Produce briefings that include performance narrative, quantified options, recommended actions, assigned owners and success metrics.
• Develop a deep understanding of the business’s economic drivers and how they impact growth and profitability.
• Maintain an up-to-date, dynamic economic model; produce the monthly performance narrative highlighting risks, opportunities and plans.
• Convert analysis into dashboards, templates and self-service assets to enable cross-functional partners.

Senior Customer Insights Analyst

Vice President, Merchandising & Supply Operations

Senior Director, Strategic Finance