Fullscript

Compliance

• Lead and mentor the Regulatory team, fostering a culture of ownership, accountability, and professional growth.
• Oversee regulatory operations and readiness for audits and inspections across the FDA, FTC, Health Canada, CFIA, CLIA, and other authorities.
• Manage and maintain regulatory registrations, facility licensing, and supplier qualifications.
• Partner with internal teams to confirm product labeling and marketing claims across supplements, cosmetics, foods, and diagnostics.
• Collaborate on complaint handling, recalls, and corrective actions in partnership with Distribution, Finance, Customer Experience, and Brand teams.
• Work cross-functionally with Legal, Quality, and Distribution to proactively anticipate regulatory changes and strengthen processes to ensure ongoing improvement and alignment across SOPs and documentation.
• Provide regulatory oversight for diagnostic laboratories and self-collection testing kits, ensuring compliance with CLIA and related regulations.
• Monitor and report on key regulatory KPIs, providing performance insights and recommendations to leadership.

Senior Regulatory Manager, Quality

Backend Engineer

• **Design, develop, test, and deploy** scalable features across both frontend and backend systems.
• **Build and maintain GraphQL and RESTful APIs** that power Fullscript’s practitioner tools and integrations.
• **Collaborate with cross-functional teams** to deliver new features that improve practitioner efficiency and patient care.
• **Take ownership** of features from concept to deployment; from scoping, planning, implementing, and maintaining them in production.
• **Contribute to architectural decisions** and advocate for clean, maintainable code.
• **Review pull requests, mentor teammates,** and champion best practices for code quality and testing.
• **Iterate quickly, test ideas, and pivot when needed** — we value learning and experimentation over perfection.
• **Enhance system scalability and performance** as we extend Fullscript’s reach into new wellness and lab integrations.

Developer III, Fullstack, Ruby, React

Software Engineer

• Lead the architecture and design of AI-driven solutions, ensuring scalable, secure, and future-proof implementations.
• Partner with stakeholders across multiple departments to gather requirements and understand business problems—translating them into high-impact technical solutions.
• Take an AI-first approach, evaluating how advanced technology can be the primary vehicle for solving problems.
• Empower non-technical teammates by explaining complex concepts simply, enabling broader adoption and understanding of AI solutions.
• Reimagine and re-establish processes to make them more efficient, scalable, and optimal through technology and automation.
• Build and maintain high-quality fullstack applications, APIs, and integrations.
• Provide technical leadership through code reviews, mentoring, and architectural guidance, ensuring solutions are built to last.
• Take ownership of projects end-to-end, from scoping and planning to release and ongoing optimization.

Senior Developer

People Operations

• Develop a deep understanding of the business strategy, operating model, and talent needs of the teams you support.
• Act as the primary People Team touchpoint for leaders, bringing insights, thought partnership, and solutions to complex organizational challenges.
• Anticipate business needs and proactively influence workforce planning, talent decisions.
• Partner with business leaders to design and evolve org structures to support scaling, efficiency, and agility.
• Lead or support succession planning, retention strategies, and career pathing initiatives across teams.
• Diagnose organizational health using both qualitative and quantitative inputs, and co-create strategies to address gaps. (e.g., attrition trends, demographics, leadership development)
• Serve as a strategic connector between the business and other SMEs within the People team function) ensuring seamless integration of programs within People Rewards, Performance and Talent Acquisition.
• Provide clear, contextual feedback to partner functions to influence program design and execution.
• Collaborate across functions to address misalignment, solve systemic issues, and drive organizational clarity.
• Monitor and interpret proactively key people metrics (e.g., attrition trends, engagement scores, hiring velocity, turnover).
• Identify patterns and synthesize data to influence business strategy and talent plans.
• Coach leaders and managers through complex people issues, talent planning discussions, and performance challenges.
• Model leadership behaviours: leading by example, prioritizing effectively, and leaning into difficult conversations with clarity and empathy.
• Contribute to building a high performing culture through talent and leadership development, and team health strategies.

Senior People Business Partner

Salesforce Administrator

• Serve as the primary Salesforce administrator, managing support, maintenance, and improvements.
• Partner with the Senior Manager, Revenue Operations Systems to execute the roadmap and vision for Salesforce.
• Design, build, and maintain objects, fields, workflows, flows, and validation rules to support evolving business requirements.
• Optimize use of Salesforce standard and custom objects to streamline processes and improve data quality.
• Manage user roles, profiles, permissions, and security settings.
• Support integrations between Salesforce and other GTM systems.
• Collaborate with RevOps, Sales, and Marketing stakeholders to scope and deliver enhancements.
• Monitor system performance, troubleshoot issues, and implement fixes to maintain reliability.
• Document processes, configurations, and best practices for continuity and adoption.

Senior Salesforce Administrator – 18-month contract

IT Support

• Act as the escalation point for IT Admins I-III, providing expert level support across macOS, Windows, SaaS, and MDM environments.
• Lead process improvement initiatives by identifying gaps, design solutions, and execute IT projects with minimal oversight.
• Drive automation in IT workflows, including onboarding, offboarding, SaaS provisioning, and device management (i.e. scripting, APIs, or automation platforms).
• Partner with infrastructure and security teams to ensure seamless end user support and compliance with security/legal requirements.
• Serve as the technical lead for onboarding/offboarding workflows, SaaS application management, and compliance alignment.
• Mentor and train junior IT team members, ensuring consistent documentation, knowledge sharing, and skill development.
• Translate complex technical issues into clear, actionable communication for both IT peers and non-technical stakeholders.
• Support live events including AV setup, livestreaming, and troubleshooting audio/video equipment.
• Maintain and improve internal IT documentation, ensuring repeatability and reliability across processes.

Senior IT Administrator

Data Scientist

• Lead the design, execution, and interpretation of A/B tests and other experiments to evaluate product changes; apply causal inference methods to understand the “why” behind results.
• Work closely with Product Managers and leaders to identify growth levers, assess trade-offs, and influence investment decisions.
• Apply statistical modelling, segmentation, clustering, and predictive techniques to uncover deeper insights into user behaviour and product performance.
• Translate complex analysis into clear narratives that drive decisions across technical and non-technical audiences.
• Share knowledge, coach junior team members, and foster a culture of curiosity and continuous learning.
• Partner with Product Managers, Engineers, and other stakeholders to ensure the data foundation is reliable and fit for analysis.
• Act as a strategic thought partner, bringing rigour to measuring product impact and surfacing opportunities.

Senior Data Scientist

Ecommerce

• Plan out solution design
• Implement business logic for the core part of our e-commerce platform
• Build and maintain integrations with external services such as Stripe and Avatax, ERP system
• Build an internal API for other teams within Fullscript
• Solve performance issues
• Contribute to technical improvements, develop and maintain quality standards
• Code review and mentorship
• Work on a Ruby on Rails back-end and GraphQL API alongside front-end teams using React, TypeScript, and Apollo

Senior Backend Developer, Ruby – E-commerce

Program Manager

• Lead the planning and execution of medical content initiatives that support strategic business goals, ensuring timely, high-quality delivery.
• Facilitate cross-functional collaboration and alignment as a key point of contact between medical content and stakeholders. Collaborate on capacity planning and resource allocation to ensure clear ownership, project feasibility, and effective workload distribution.
• Manage intake and prioritization of medical content and support requests, maintaining visibility and alignment across teams.
• Support content distribution and program visibility by coordinating with teams responsible for outreach, marketing, or engagement.
• Maintain project oversight through task management tools (e.g., Asana), tracking progress, surfacing risks, and keeping stakeholders informed.
• Continuously improve workflows and communication practices to enhance operational efficiency, collaboration, and output quality.

Medical Program Manager

Analytics Engineer

• Work cross-functionally to help define, build, and deploy our Enterprise Data Warehouse to serve reporting and analytical needs across Fullscript.
• Work with Fullscript’s engineering team and other business stakeholders to define and implement our Customer Data Platform (CDP), which uses data from a variety of sources to power decision making about customer acquisition and the customer journey.
• Write data transformation code in ELT pipelines, and work with data delivery tools to ensure the data arrives where it is needed to support this decision making.
• Mentor and provide technical guidance to junior members of the team, and provide guidance and influence to all practitioners of the Analytics Engineering craft throughout the company.
• Ensure data models are properly tested and optimized for scalability and performance.
• Create and maintain data documentation and definitions.

Senior Data Analytics Engineer

Data Analyst

• Lead analytics investigations and special projects for the Supplier Organization, collaborating with cross-functional partners to define requirements, develop statistical models, and deliver insights that shape brand, merchandising, and category strategies.
• Design and execute advanced analytics models and tools — such as assortment clustering — to inform strategic decision making
• Manage the analytics intake and prioritization process, ensuring alignment with business objectives and visibility into project status.
• Define, design, and develop dashboards and reports for key metrics and KPIs, using BI tools and data languages to drive performance visibility.
• Build and maintain supplier reporting, including dashboards and data shares, to strengthen supplier relationship management and joint business planning.
• Deliver timely ad hoc analysis to support evolving business needs, while ensuring the integrity, usability, and consistency of data across multiple sources and business units.
• Act as subject matter expert for AI and automation within the Supplier Organization, identifying opportunities to streamline workflows, enhance reporting, and unlock team productivity.
• Partner with stakeholders to pilot, implement, and support adoption of efficiency tools that improve accuracy and scalability of analytics deliverables.