Fullscript

Full-stack Engineer

• Design and build backend services that support event ingestion, identity stitching, profile creation, and downstream activation.
• Develop SDKs, packages, and reusable components. As well as publish them internally or externally to support instrumentation, governance, and developer experience.
• Build internal tools and fullstack workflow surfaces that help teams understand, use, and trust the data flowing through their systems.
• Improve data flows end-to-end for correctness, performance, and scalability.
• Collaborate with PMs, analysts, marketers, and engineers across multiple teams to define requirements and shape solutions.
• Validate pipelines and event streams, identify issues, and drive resolution.
• Work with senior engineers on architectural initiatives around storage, lineage, schema design, and event modeling.
• Write clear, maintainable, well-tested code (and contribute to the patterns and standards that keep our systems healthy).

Senior Fullstack Developer, Data Foundations

Engineering Manager

• Define and execute the long-term security roadmaps for product security, cloud architecture, and AI risk ensuring everything aligns with our company goals.
• Work closely with the Director of Internal AI, product engineering, and other stakeholders to integrate security seamlessly into the business.
• Lead, mentor, and develop a high-performing security team.
• Drive a security-first mindset across the entire organization through continuous learning and promoting best practices.
• Take the lead during high-severity security incidents.
• Drive non-stop improvement with red/blue team exercises, security 'game days,' and automated security baked right into our CI/CD pipelines.
• Define secure coding standards, conduct necessary design reviews, and develop frameworks to manage risks tied to Generative AI and ML model deployment.
• Design and secure our cloud environments (AWS, Azure).

Senior Security Engineering Manager

Frontend Engineer

• Collaborate with marketing, product teams, and other stakeholders to bring concepts to life quickly and effectively.
• Take ownership and responsibility for building, shipping, testing, deploying, and maintaining our web properties.
• Implement new features and functionality using NextJS and React where needed.
• Scope, plan projects, and work with other developers to implement them
• Write clear documentation and present technical updates to the team.
• Contribute to our internal developer experience (tooling, workflows, etc.).
• Occasionally participate in peer programming, mentoring, and code reviews.
• Other duties determined by the company from time to time

Senior Web Developer

Social Media Manager

• Own the PR strategy and execution for Fullscript - including proactive media outreach, press release development, and reactive media response.
• Build and maintain strong relationships with health/wellness, tech, business, and lifestyle media outlets.
• Identify and secure opportunities for executive visibility, brand storytelling, product features, and thought leadership in external media.
• Help manage agency to support PR and communications initiatives.
• Develop and maintain press materials and core messaging materials.
• Co-own the organic social media strategy across all channels (LinkedIn, Instagram, X, Facebook, YouTube, etc.), driving engagement, growth, and brand consistency.
• Manage a content calendar that aligns with product launches, educational content, campaigns, and brand milestones.
• Create, write, and/or oversee the creation of posts, stories, reels, videos, and other social-first content.
• Partner with internal teams across marketing and cross-function (Education, Product, Commercial, etc.) to source and amplify content.
• Ensure brand voice, tone, and messaging consistency across all external communications and social channels.
• Collaborate with Product Marketing and Education teams to ensure key initiatives are supported through PR and social media.
• Craft communications plans for major company initiatives, launches, or events, and partner with leadership on executive communications.
• Track and report on media coverage, PR campaign performance, and social media analytics.
• Use insights to optimize strategies, improve content performance, and demonstrate ROI.

Manager, Communications & Social Media

Content Manager

• Create and oversee the development of evidence-informed educational content for healthcare professionals, including articles, lab and supplement guides, webinars and slide decks, and dynamic learning tools
• Direct freelance medical writers, providing clear outlines, editorial guidance, and constructive feedback to ensure content meets Fullscript’s standards for accuracy, tone, and clinical relevance.
• Collaborate cross-functionally with internal teams and stakeholders (SMEs, product manager, design, marketing), to shape content formats and delivery strategies that are clinically relevant, engaging, and aligned with practitioner needs and business goals.
• Tailor content for diverse audiences and formats, including healthcare providers (MDs, DOs, RNs, NPs, PAs, and NDs), patients, and social channels.
• Ensure quality and compliance by conducting or reviewing literature searches, validating accuracy of claims, reviewing for FTC/FDA compliance, and adhering to internal style and compliance guidelines.
• Conduct clear content intake processes to define context, audience, CME requirements, and format.
• Identify opportunities to improve workflows for editing, reviewing, and approving medical content.
• Ensure content quality and utility by measuring performance, applying insights, and adapting content to better meet user needs and maximize impact.

Senior Content Manager – Medical Education

• Lead and contribute to the design, development, testing, and deployment of features on the Journeys platform.
• Build and maintain frontend and backend applications that support patient-care experiences.
• Work directly with teammates across engineering, product, and design to deliver value quickly.
• Participate in code reviews and share feedback to help raise the quality bar.
• Take ownership of your work end-to-end, while learning continuously from peers and projects.

Senior Fullstack Developer

IT Support

• Monitor support channels and take ownership of user issues through to resolution, escalating as needed.
• Work on site in our Virginia Distribution Centre - providing technical support to our users, and warehouse equipment.
• Troubleshoot and resolve hardware/software issues for end users (repair, replacement, setup, etc.).
• Accurately log tickets and maintain clear documentation.
• Assist with onsite IT support.
• Support provisioning and deprovisioning of users and devices.
• Report or escalate integration issues appropriately.
• Support physical site improvements (e.g. equipment installs/removals).
• Configure systems and follow IT processes and standards.
• Participate in departmental projects under guidance.
• Mobile device management (iOS and Android).

IT Administrator

Customer Success Manager

• Work closely with our customers via phone, email, and live chat to identify opportunities to enhance their experience.
• Troubleshoot issues and recommend or explain product and service features that best meet the customer’s needs.
• Resolve complex customer inquiries through the use of various customer support tools and personal product knowledge.
• Build sustainable relationships through open and interactive communication.
• Collaborate with your team to devise new strategies to surprise and delight our customers.
• Coordinate with your team to ensure support coverage during all business hours.
• Identify trends in issues and feedback and report them to your supervisor.
• Be a champion of our brand and uphold our commitment to customer satisfaction.

Customer Success Specialist

Customer Support

• Collaborate with our practitioners and patients by phone, email, and live chat to identify opportunities to make every user successful
• Troubleshooting issues and recommending or explaining product and service features that are best suited to the customer’s needs
• Successfully resolving complex customer email and telephone inquiries through the use of multiple customer support tools and personal product knowledge
• Building sustainable relationships of trust through open and interactive communication
• Collaborating with your teammates to come up with new initiatives to surprise & delight our customers
• Coordinating closely with your teammates to ensure support is covered during all business hours
• Gathering trends in issues and feedback and reporting them to your supervisor
• Working closely with the rest of the support team to ensure there is coverage during all business hours being a champion of Fullscript

Customer Support Specialist

Compliance

• Lead and mentor the Regulatory team, fostering a culture of ownership, accountability, and professional growth.
• Oversee regulatory operations and readiness for audits and inspections across the FDA, FTC, Health Canada, CFIA, CLIA, and other authorities.
• Manage and maintain regulatory registrations, facility licensing, and supplier qualifications.
• Partner with internal teams to confirm product labeling and marketing claims across supplements, cosmetics, foods, and diagnostics.
• Collaborate on complaint handling, recalls, and corrective actions in partnership with Distribution, Finance, Customer Experience, and Brand teams.
• Work cross-functionally with Legal, Quality, and Distribution to proactively anticipate regulatory changes and strengthen processes to ensure ongoing improvement and alignment across SOPs and documentation.
• Provide regulatory oversight for diagnostic laboratories and self-collection testing kits, ensuring compliance with CLIA and related regulations.
• Monitor and report on key regulatory KPIs, providing performance insights and recommendations to leadership.

Senior Regulatory Manager, Quality

Backend Engineer

• **Design, develop, test, and deploy** scalable features across both frontend and backend systems.
• **Build and maintain GraphQL and RESTful APIs** that power Fullscript’s practitioner tools and integrations.
• **Collaborate with cross-functional teams** to deliver new features that improve practitioner efficiency and patient care.
• **Take ownership** of features from concept to deployment; from scoping, planning, implementing, and maintaining them in production.
• **Contribute to architectural decisions** and advocate for clean, maintainable code.
• **Review pull requests, mentor teammates,** and champion best practices for code quality and testing.
• **Iterate quickly, test ideas, and pivot when needed** — we value learning and experimentation over perfection.
• **Enhance system scalability and performance** as we extend Fullscript’s reach into new wellness and lab integrations.

Developer III, Fullstack, Ruby, React

Software Engineer

• Lead the architecture and design of AI-driven solutions, ensuring scalable, secure, and future-proof implementations.
• Partner with stakeholders across multiple departments to gather requirements and understand business problems—translating them into high-impact technical solutions.
• Take an AI-first approach, evaluating how advanced technology can be the primary vehicle for solving problems.
• Empower non-technical teammates by explaining complex concepts simply, enabling broader adoption and understanding of AI solutions.
• Reimagine and re-establish processes to make them more efficient, scalable, and optimal through technology and automation.
• Build and maintain high-quality fullstack applications, APIs, and integrations.
• Provide technical leadership through code reviews, mentoring, and architectural guidance, ensuring solutions are built to last.
• Take ownership of projects end-to-end, from scoping and planning to release and ongoing optimization.

Senior Developer

People Operations

• Develop a deep understanding of the business strategy, operating model, and talent needs of the teams you support.
• Act as the primary People Team touchpoint for leaders, bringing insights, thought partnership, and solutions to complex organizational challenges.
• Anticipate business needs and proactively influence workforce planning, talent decisions.
• Partner with business leaders to design and evolve org structures to support scaling, efficiency, and agility.
• Lead or support succession planning, retention strategies, and career pathing initiatives across teams.
• Diagnose organizational health using both qualitative and quantitative inputs, and co-create strategies to address gaps. (e.g., attrition trends, demographics, leadership development)
• Serve as a strategic connector between the business and other SMEs within the People team function) ensuring seamless integration of programs within People Rewards, Performance and Talent Acquisition.
• Provide clear, contextual feedback to partner functions to influence program design and execution.
• Collaborate across functions to address misalignment, solve systemic issues, and drive organizational clarity.
• Monitor and interpret proactively key people metrics (e.g., attrition trends, engagement scores, hiring velocity, turnover).
• Identify patterns and synthesize data to influence business strategy and talent plans.
• Coach leaders and managers through complex people issues, talent planning discussions, and performance challenges.
• Model leadership behaviours: leading by example, prioritizing effectively, and leaning into difficult conversations with clarity and empathy.
• Contribute to building a high performing culture through talent and leadership development, and team health strategies.

Senior People Business Partner

Salesforce Administrator

• Serve as the primary Salesforce administrator, managing support, maintenance, and improvements.
• Partner with the Senior Manager, Revenue Operations Systems to execute the roadmap and vision for Salesforce.
• Design, build, and maintain objects, fields, workflows, flows, and validation rules to support evolving business requirements.
• Optimize use of Salesforce standard and custom objects to streamline processes and improve data quality.
• Manage user roles, profiles, permissions, and security settings.
• Support integrations between Salesforce and other GTM systems.
• Collaborate with RevOps, Sales, and Marketing stakeholders to scope and deliver enhancements.
• Monitor system performance, troubleshoot issues, and implement fixes to maintain reliability.
• Document processes, configurations, and best practices for continuity and adoption.

Senior Salesforce Administrator – 18-month contract

• Act as the escalation point for IT Admins I-III, providing expert level support across macOS, Windows, SaaS, and MDM environments.
• Lead process improvement initiatives by identifying gaps, design solutions, and execute IT projects with minimal oversight.
• Drive automation in IT workflows, including onboarding, offboarding, SaaS provisioning, and device management (i.e. scripting, APIs, or automation platforms).
• Partner with infrastructure and security teams to ensure seamless end user support and compliance with security/legal requirements.
• Serve as the technical lead for onboarding/offboarding workflows, SaaS application management, and compliance alignment.
• Mentor and train junior IT team members, ensuring consistent documentation, knowledge sharing, and skill development.
• Translate complex technical issues into clear, actionable communication for both IT peers and non-technical stakeholders.
• Support live events including AV setup, livestreaming, and troubleshooting audio/video equipment.
• Maintain and improve internal IT documentation, ensuring repeatability and reliability across processes.

Senior IT Administrator

Data Scientist

• Lead the design, execution, and interpretation of A/B tests and other experiments to evaluate product changes; apply causal inference methods to understand the “why” behind results.
• Work closely with Product Managers and leaders to identify growth levers, assess trade-offs, and influence investment decisions.
• Apply statistical modelling, segmentation, clustering, and predictive techniques to uncover deeper insights into user behaviour and product performance.
• Translate complex analysis into clear narratives that drive decisions across technical and non-technical audiences.
• Share knowledge, coach junior team members, and foster a culture of curiosity and continuous learning.
• Partner with Product Managers, Engineers, and other stakeholders to ensure the data foundation is reliable and fit for analysis.
• Act as a strategic thought partner, bringing rigour to measuring product impact and surfacing opportunities.

Senior Data Scientist

Ecommerce

• Plan out solution design
• Implement business logic for the core part of our e-commerce platform
• Build and maintain integrations with external services such as Stripe and Avatax, ERP system
• Build an internal API for other teams within Fullscript
• Solve performance issues
• Contribute to technical improvements, develop and maintain quality standards
• Code review and mentorship
• Work on a Ruby on Rails back-end and GraphQL API alongside front-end teams using React, TypeScript, and Apollo

Senior Backend Developer, Ruby – E-commerce

Program Manager

• Lead the planning and execution of medical content initiatives that support strategic business goals, ensuring timely, high-quality delivery.
• Facilitate cross-functional collaboration and alignment as a key point of contact between medical content and stakeholders. Collaborate on capacity planning and resource allocation to ensure clear ownership, project feasibility, and effective workload distribution.
• Manage intake and prioritization of medical content and support requests, maintaining visibility and alignment across teams.
• Support content distribution and program visibility by coordinating with teams responsible for outreach, marketing, or engagement.
• Maintain project oversight through task management tools (e.g., Asana), tracking progress, surfacing risks, and keeping stakeholders informed.
• Continuously improve workflows and communication practices to enhance operational efficiency, collaboration, and output quality.

Medical Program Manager

Analytics Engineer

• Work cross-functionally to help define, build, and deploy our Enterprise Data Warehouse to serve reporting and analytical needs across Fullscript.
• Work with Fullscript’s engineering team and other business stakeholders to define and implement our Customer Data Platform (CDP), which uses data from a variety of sources to power decision making about customer acquisition and the customer journey.
• Write data transformation code in ELT pipelines, and work with data delivery tools to ensure the data arrives where it is needed to support this decision making.
• Mentor and provide technical guidance to junior members of the team, and provide guidance and influence to all practitioners of the Analytics Engineering craft throughout the company.
• Ensure data models are properly tested and optimized for scalability and performance.
• Create and maintain data documentation and definitions.

Senior Data Analytics Engineer

Data Analyst

• Lead analytics investigations and special projects for the Supplier Organization, collaborating with cross-functional partners to define requirements, develop statistical models, and deliver insights that shape brand, merchandising, and category strategies.
• Design and execute advanced analytics models and tools — such as assortment clustering — to inform strategic decision making
• Manage the analytics intake and prioritization process, ensuring alignment with business objectives and visibility into project status.
• Define, design, and develop dashboards and reports for key metrics and KPIs, using BI tools and data languages to drive performance visibility.
• Build and maintain supplier reporting, including dashboards and data shares, to strengthen supplier relationship management and joint business planning.
• Deliver timely ad hoc analysis to support evolving business needs, while ensuring the integrity, usability, and consistency of data across multiple sources and business units.
• Act as subject matter expert for AI and automation within the Supplier Organization, identifying opportunities to streamline workflows, enhance reporting, and unlock team productivity.
• Partner with stakeholders to pilot, implement, and support adoption of efficiency tools that improve accuracy and scalability of analytics deliverables.