Fullscript

IT Support

• Monitor support channels and take ownership of user issues through to resolution, escalating as needed
• Work on site in our Virginia Distribution Center - providing technical support to our users, and warehouse equipment
• Troubleshoot and resolve hardware/software issues for end users (repair, replacement, setup, etc.)
• Accurately log tickets and maintain clear documentation
• Assist with onsite IT support
• Support provisioning and deprovisioning of users and devices
• Report or escalate integration issues appropriately
• Support physical site improvements (e.g. equipment installs/removals)
• Configure systems and follow IT processes and standards
• Participate in departmental projects under guidance
• Mobile device management (iOS and Android)

IT Administrator

Data Scientist

• Own experimentation (the heart of the role). Partner with Product and Commercial teams to design, run, and read growth experiments — from framing the hypothesis and sizing the test to calling the result and pushing the decision. Bring rigor (power analysis, causal inference, guardrail metrics) to a business moving fast.
• Build the reporting backbone. Own the core dashboards and self-serve tooling the segment runs on, evolving an AI-augmented reporting stack that already automates much of the routine work. Your job is to make performance easy to understand for execs.
• Generate insight, not just analysis. Break down revenue and margin performance into drivers - volume, mix, pricing, cohort behavior - and proactively tell us where growth is coming from, where it's leaking, and what to do next.
• Keep the data foundation healthy. Manage the partnership with our central Data Engineering team to make sure the segment's core data models and pipelines support the analytics.
• Sharpen the forecast. Support Strategic Finance with driver-based revenue forecasting analytics, connecting operational signals to financial outcomes.

Lead Data Scientist – Growth & Experimentation

Clinical Advisor

• Partner with Providers in the Field
• Meet directly with physicians, advanced practice providers, pharmacists, dietitians, and clinical staff in practices and health systems.
• Develop trusted relationships with clinical stakeholders and serve as a subject matter expert on supplementation, whole-person care, and Fullscript solutions.
• Conduct in-office visits, provider education sessions, lunch-and-learns, workshops, and clinical presentations.
• Support Enterprise Sales Efforts
• Partner with Enterprise Account Executives and Solution Consultants throughout the sales cycle.
• Participate in discovery meetings to understand clinical workflows, patient populations, and practice goals.
• Demonstrate how Fullscript supports patient outcomes, provider efficiency, adherence, and practice growth.
• Deliver Clinical Education
• Educate providers on evidence-informed supplement protocols, product selection, quality standards, and clinical applications.
• Present clinical evidence and emerging research in a practical, provider-friendly manner.
• Support regional and national conferences, customer events, webinars, and educational programs.
• Drive Adoption and Growth
• Support onboarding and activation of new enterprise customers.
• Identify opportunities to expand utilization within provider groups and health systems.
• Gather customer feedback and share market insights with Product, Marketing, and Commercial teams.
• Represent the Voice of the Provider
• Maintain a strong understanding of provider challenges, market trends, and competitive solutions.
• Help shape messaging, educational resources, and clinical content that resonates with healthcare professionals.
• Act as a clinical ambassador for Fullscript in the marketplace.

Senior Clinical Advisor – Enterprise

Customer Support

• Develop training deliverables and internal communications for our customer support teams to educate on platform releases and enhancements.
• Recommend and apply the most effective mix of learning modalities, including instructor-led, virtual, eLearning, microlearning, and on-the-job support tools.
• Build foundational structured templates for modular training delivery, allowing cross-functional teams to "plug and play" their own components into eLearning courses developed for support to reuse with their respective audiences.
• Consult with stakeholders across the business to assess learning needs, synthesize complex information and translate complex concepts into clear, engaging and instructionally sound learning experiences and support materials.
• Integrate AI authoring tools (video editing, quiz generation, copywriting) to accelerate content development and scale efficiency.
• Maintain the LMS course library (Cornerstone), ensuring accuracy, version control, and technical relevance.
• Use learner feedback, data and business input to evaluate learning effectiveness and continuously improve over time, optimizing training delivery and learner retention.

Senior Support Enablement Specialist

• Assess Fullscript’s current WFM processes, tooling, reporting, and operating rhythms, then build a practical plan to mature the function.
• Own forecasting and capacity planning across multiple support queues, channels, and workflows, including phone, chat, email, tickets, Tier 1, Tier 2, and operational support teams.
• Turn data from CRMs, WFM tools, and support platforms into staffing recommendations, hiring plans, training timelines, schedules, and coverage strategies.
• Build staffing models that account for contact volume, order volume, handle time, shrinkage, PTO, training, ramp time, service levels, occupancy, wait times, and abandonment risk.
• Partner with Support, Finance, Recruiting, Training, Product, Data, and operational leaders to align staffing plans with business priorities and customer experience goals.
• Design and improve scheduling practices across shifts, PTO/vacation planning, training blocks, offline work, and intraday coverage needs.
• Establish intraday management processes, including queue monitoring, reforecasting, staffing adjustments, escalation paths, and real-time decision-making.
• Evaluate and improve routing strategies across phone, chat, email, and ticket queues, including skill-based routing, queue prioritization, load balancing, and dynamic staffing allocation.
• Build dashboards, documentation, and operating cadences that make WFM planning more consistent, visible, and trusted.
• Use data to influence decisions, defend recommendations, and clearly explain the operational impact when recommendations are delayed or not approved.

Workforce Management Manager, Customer Support

Security Engineer

• Lead the design and implementation of security solutions across Fullscript's applications, platforms, and AI-powered systems.
• Partner with engineering teams to embed security throughout the software development lifecycle, including architecture reviews, threat modeling, secure coding practices, and design reviews.
• Drive application security, product security, and vulnerability management initiatives from concept through implementation.
• Own complex security challenges that span multiple teams, balancing technical requirements, business priorities, and engineering constraints to deliver scalable solutions.
• Mentor engineers and security practitioners, raising the bar for secure software development and helping teams make sound security decisions.
• Influence technical strategy and security standards through hands-on engineering, technical leadership, and cross-functional collaboration.
• Stay ahead of emerging threats, security technologies, and AI-specific risks to help shape Fullscript's long-term security posture.

Staff Security Engineer

Business Analyst

• Synthesize complex data across support, product usage, customer behavior, VOC, and operational workflows.
• Identify systemic risks and opportunities across the practitioner and patient journey, not just isolated issues.
• Translate ambiguous business questions into structured analysis, clear findings, and recommended actions.
• Work directly with modern data warehouses.
• Use AI-assisted tools to accelerate insight discovery, anomaly detection, and qualitative signal extraction.
• Evolve VOC from a reporting function into a strategic capability that informs Product, CX, and Operations.
• Build executive-ready narratives that connect customer impact, root cause, opportunity size, and business trade-offs.