Fullscript

Manager

• The Strategic Merchandising Manager leads the creation and execution of merchandising strategies for assigned categories.
• Leverage market and analytical insights to complete category reviews and build detailed merchandising plans and product assortments.
• Collaborate closely with the Partner, Marketing, Product and Supply Chain teams to translate strategies into executable plans, execute merchandising elements and ensure results.
• Conduct category strategy reviews to identify opportunities and tactics to achieve customer, sales and margin targets across assortment, promotion and experience levers.
• Monitor performance of assigned categories vs plans. Identify and lead execution of actions to meet or exceed targets.
• Own assortment selection for assigned categories to capitalize on identified market opportunities and realize financial targets.

Strategic Merchandising Manager

Financial Planning and Analysis

• Support Overall Strategic Planning: Play a critical role in the annual strategic planning process, from evaluating market opportunities to developing business cases, financial forecasts, and comprehensive strategic plans.
• Drive Analyses and Track KPIs: Track and analyze key business performance metrics, uncovering areas for optimization and value creation.
• Collaborate Cross-Functionally to Execute Strategies: Collaborate with executives and functional leadership to evaluate business opportunities, including new business lines, market expansion, margin optimization, and other growth initiatives.
• Assist External Stakeholders and Board Reporting: Prepare materials and presentations for external audiences such as the Board of Directors, investors, and lenders.

Senior Manager, Strategy & Finance

Security Analyst

• Support real-time security monitoring and response using SIEM and other security tools.
• Analyze security events, identify potential threats, and escalate incidents based on predefined criteria.
• Monitor, track, and follow up on outstanding vulnerabilities, working with internal teams to ensure timely remediation and risk mitigation.
• Assist in identifying and analyzing indicators of compromise (IoCs) to detect potential attacks.
• Help maintain and refine security documentation, including standard operating procedures (SOPs) and playbooks.
• Collaborate with the security team and partner teams as needed to develop meaningful dashboards and visualizations that enhance threat awareness and improve security posture.
• Contribute to investigations by collecting evidence, documenting findings, and assisting in remediation efforts.
• Stay up to date on emerging cybersecurity threats, attack techniques, and best practices.

Full-stack Engineer

• Design and build backend services that support event ingestion, identity stitching, profile creation, and downstream activation.
• Develop SDKs, packages, and reusable components. As well as publish them internally or externally to support instrumentation, governance, and developer experience.
• Build internal tools and fullstack workflow surfaces that help teams understand, use, and trust the data flowing through their systems.
• Improve data flows end-to-end for correctness, performance, and scalability.
• Collaborate with PMs, analysts, marketers, and engineers across multiple teams to define requirements and shape solutions.
• Validate pipelines and event streams, identify issues, and drive resolution.
• Work with senior engineers on architectural initiatives around storage, lineage, schema design, and event modeling.
• Write clear, maintainable, well-tested code (and contribute to the patterns and standards that keep our systems healthy).

Senior Fullstack Developer, Data Foundations

Engineering Manager

• Define and execute the long-term security roadmaps for product security, cloud architecture, and AI risk ensuring everything aligns with our company goals.
• Work closely with the Director of Internal AI, product engineering, and other stakeholders to integrate security seamlessly into the business.
• Lead, mentor, and develop a high-performing security team.
• Drive a security-first mindset across the entire organization through continuous learning and promoting best practices.
• Take the lead during high-severity security incidents.
• Drive non-stop improvement with red/blue team exercises, security 'game days,' and automated security baked right into our CI/CD pipelines.
• Define secure coding standards, conduct necessary design reviews, and develop frameworks to manage risks tied to Generative AI and ML model deployment.
• Design and secure our cloud environments (AWS, Azure).

Senior Security Engineering Manager

Frontend Engineer

• Collaborate with marketing, product teams, and other stakeholders to bring concepts to life quickly and effectively.
• Take ownership and responsibility for building, shipping, testing, deploying, and maintaining our web properties.
• Implement new features and functionality using NextJS and React where needed.
• Scope, plan projects, and work with other developers to implement them
• Write clear documentation and present technical updates to the team.
• Contribute to our internal developer experience (tooling, workflows, etc.).
• Occasionally participate in peer programming, mentoring, and code reviews.
• Other duties determined by the company from time to time

Senior Web Developer

Social Media Manager

• Own the PR strategy and execution for Fullscript - including proactive media outreach, press release development, and reactive media response.
• Build and maintain strong relationships with health/wellness, tech, business, and lifestyle media outlets.
• Identify and secure opportunities for executive visibility, brand storytelling, product features, and thought leadership in external media.
• Help manage agency to support PR and communications initiatives.
• Develop and maintain press materials and core messaging materials.
• Co-own the organic social media strategy across all channels (LinkedIn, Instagram, X, Facebook, YouTube, etc.), driving engagement, growth, and brand consistency.
• Manage a content calendar that aligns with product launches, educational content, campaigns, and brand milestones.
• Create, write, and/or oversee the creation of posts, stories, reels, videos, and other social-first content.
• Partner with internal teams across marketing and cross-function (Education, Product, Commercial, etc.) to source and amplify content.
• Ensure brand voice, tone, and messaging consistency across all external communications and social channels.
• Collaborate with Product Marketing and Education teams to ensure key initiatives are supported through PR and social media.
• Craft communications plans for major company initiatives, launches, or events, and partner with leadership on executive communications.
• Track and report on media coverage, PR campaign performance, and social media analytics.
• Use insights to optimize strategies, improve content performance, and demonstrate ROI.

Manager, Communications & Social Media

Content Manager

• Create and oversee the development of evidence-informed educational content for healthcare professionals, including articles, lab and supplement guides, webinars and slide decks, and dynamic learning tools
• Direct freelance medical writers, providing clear outlines, editorial guidance, and constructive feedback to ensure content meets Fullscript’s standards for accuracy, tone, and clinical relevance.
• Collaborate cross-functionally with internal teams and stakeholders (SMEs, product manager, design, marketing), to shape content formats and delivery strategies that are clinically relevant, engaging, and aligned with practitioner needs and business goals.
• Tailor content for diverse audiences and formats, including healthcare providers (MDs, DOs, RNs, NPs, PAs, and NDs), patients, and social channels.
• Ensure quality and compliance by conducting or reviewing literature searches, validating accuracy of claims, reviewing for FTC/FDA compliance, and adhering to internal style and compliance guidelines.
• Conduct clear content intake processes to define context, audience, CME requirements, and format.
• Identify opportunities to improve workflows for editing, reviewing, and approving medical content.
• Ensure content quality and utility by measuring performance, applying insights, and adapting content to better meet user needs and maximize impact.

Senior Content Manager – Medical Education

• Lead and contribute to the design, development, testing, and deployment of features on the Journeys platform.
• Build and maintain frontend and backend applications that support patient-care experiences.
• Work directly with teammates across engineering, product, and design to deliver value quickly.
• Participate in code reviews and share feedback to help raise the quality bar.
• Take ownership of your work end-to-end, while learning continuously from peers and projects.

Senior Fullstack Developer

IT Support

• Monitor support channels and take ownership of user issues through to resolution, escalating as needed.
• Work on site in our Virginia Distribution Centre - providing technical support to our users, and warehouse equipment.
• Troubleshoot and resolve hardware/software issues for end users (repair, replacement, setup, etc.).
• Accurately log tickets and maintain clear documentation.
• Assist with onsite IT support.
• Support provisioning and deprovisioning of users and devices.
• Report or escalate integration issues appropriately.
• Support physical site improvements (e.g. equipment installs/removals).
• Configure systems and follow IT processes and standards.
• Participate in departmental projects under guidance.
• Mobile device management (iOS and Android).

IT Administrator

Customer Success Manager

• Work closely with our customers via phone, email, and live chat to identify opportunities to enhance their experience.
• Troubleshoot issues and recommend or explain product and service features that best meet the customer’s needs.
• Resolve complex customer inquiries through the use of various customer support tools and personal product knowledge.
• Build sustainable relationships through open and interactive communication.
• Collaborate with your team to devise new strategies to surprise and delight our customers.
• Coordinate with your team to ensure support coverage during all business hours.
• Identify trends in issues and feedback and report them to your supervisor.
• Be a champion of our brand and uphold our commitment to customer satisfaction.