Senior Customer Insights Analyst

Fullscript

Senior Customer Insights Analyst at Fullscript transforming complex customer data into business insights for better CX strategy and product decisions. Join to shape the future of healthcare technology.

Posted 6/4/2026full-timeRemote • 🇨🇦 CanadaSenior💰 CA$90,000 - CA$115,000 per yearWebsite

Tech Stack

Tools & technologies

Amazon RedshiftBigQueryCloudSQL

About the role

Key responsibilities & impact

Synthesize complex data across support, product usage, customer behavior, VOC, and operational workflows.
Identify systemic risks and opportunities across the practitioner and patient journey, not just isolated issues.
Translate ambiguous business questions into structured analysis, clear findings, and recommended actions.
Work directly with modern data warehouses.
Use AI-assisted tools to accelerate insight discovery, anomaly detection, and qualitative signal extraction.
Evolve VOC from a reporting function into a strategic capability that informs Product, CX, and Operations.
Build executive-ready narratives that connect customer impact, root cause, opportunity size, and business trade-offs.

Requirements

What you’ll need

8+ years of experience in analytics, customer insights, product analytics, business intelligence, or data strategy.
Strong SQL skills and hands-on experience with modern cloud data warehouse tools such as Snowflake, BigQuery, Redshift, or similar tools.
Proven ability to use data to influence business decisions, not just produce reports.
Strong analytical judgment, including the ability to interpret messy or incomplete data in context.
Experience connecting qualitative and quantitative signals to uncover root causes and business impact.
Excellent executive communication and stakeholder management skills.
High autonomy, strong ownership, and the ability to define what should be analyzed, not just how.

Benefits

Comp & perks

Remote-first flexibility to work where you work best, with Ottawa, Toronto, or Calgary preferred for this role.
Flexible PTO and competitive pay, because work-life balance matters.
RRSP/401k match and stock options to invest in your future.
Premium benefits package with customizable coverage, paramedical services, and an HSA.
Fullscript discounts to save on high-quality wellness products.
Continuous learning opportunities to grow your skills and career.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLdata analysisdata strategybusiness intelligenceproduct analyticscustomer insightsanomaly detectionqualitative signal extractiondata interpretationexecutive communication

Soft Skills

analytical judgmentstakeholder managementhigh autonomystrong ownershipability to influence decisionsnarrative buildingproblem-solvingstrategic thinkingcommunication skillsdata-driven decision making