Senior Support Enablement Specialist

Fullscript

Support Enablement Specialist creating engaging training for Customer Support and customer-facing teams at Fullscript. Turn product updates into practical learning experiences and support high-quality service at scale.

Posted 6/24/2026full-timeOttawa • 🇨🇦 CanadaSenior💰 CA$60,000 - CA$85,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Develop training deliverables and internal communications for our customer support teams to educate on platform releases and enhancements.
Recommend and apply the most effective mix of learning modalities, including instructor-led, virtual, eLearning, microlearning, and on-the-job support tools.
Build foundational structured templates for modular training delivery, allowing cross-functional teams to "plug and play" their own components into eLearning courses developed for support to reuse with their respective audiences.
Consult with stakeholders across the business to assess learning needs, synthesize complex information and translate complex concepts into clear, engaging and instructionally sound learning experiences and support materials.
Integrate AI authoring tools (video editing, quiz generation, copywriting) to accelerate content development and scale efficiency.
Maintain the LMS course library (Cornerstone), ensuring accuracy, version control, and technical relevance.
Use learner feedback, data and business input to evaluate learning effectiveness and continuously improve over time, optimizing training delivery and learner retention.

Requirements

What you’ll need

3+ years experience in Support Enablement, Instructional Design, or Learning Ops roles within a fast-paced SaaS or HealthTech environment.
Exceptional communication skills with the ability to create clear, concise and learner-focused materials.
Experience developing eLearning solutions for adult learners using interactive and multimedia approaches.
Experience with learning management systems and digital learning environments (Cornerstone, Articulate, 360Learning, Camtasia, Vyond, Adobe Creative Cloud, etc.).
Understanding and application of key design concepts such as ADDIE, Universal Design for Learning (UDL), and Accessibility standards within eLearning content.
You’re a motivated self-starter with an ability to work independently and balance multiple projects.
Interest in AI and willingness to explore AI-driven solutions to enhance performance and drive efficiencies

Benefits

Comp & perks

Remote-first flexibility to work where you work best, with Ottawa, Toronto, Kelowna, or Calgary preferred for this role.
Flexible PTO and competitive pay, because work-life balance matters
RRSP/401k match and stock options to invest in your future
Premium benefits package with customizable coverage, paramedical services, and an HSA.
Fullscript discounts to save on high-quality wellness products
Continuous learning opportunities to grow your skills and career

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Instructional DesigneLearning developmentLearning Management SystemsContent developmentMultimedia approachesADDIEUniversal Design for LearningAccessibility standardsData evaluationTraining delivery optimization

Soft Skills

Exceptional communicationLearner-focused material creationStakeholder consultationComplex information synthesisIndependent workProject balancingMotivated self-starterEngaging learning experience designFeedback utilizationContinuous improvement