Product Support Specialist, MS
FUJIFILM Corporation
Product Support Specialist
FUJIFILM Corporation
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Perform hardware and software evaluation of medical imaging systems, components, and accessories to ensure conformance with market specifications
- Identify issues and communicate with OEMs to address incompatibilities and recommend corrections or performance enhancements
- Interface with internal and external customers to perform troubleshooting and diagnostic evaluations to determine technical issues and identify potential product enhancements
- Work with cross-functional teams to provide remote or on-site support of new products and address escalated technical issues
- Assist with technical training for assigned product families, including installation guidance, upgrades, and troubleshooting techniques
- Collaborate with Product Management, OEMs, suppliers, and other HCUS departments to identify optimal hardware and software components to support products
- Assist in investigation of product complaints dispositioned within the Quality Review Board (QRB) process
- Create and ensure necessary technical, configuration, product availability and support information is provided to the service organization
- Maintain technical expertise on HCUS product offerings and stay abreast of industry trends through continuous education
- Ensure problems and solutions are documented in a product knowledge database
- Assess new techniques and current work practices to reduce service costs and increase service efficiency
- Participate in customer site visits as necessary; provide short-notice and overnight on-site support when required
- Adhere to company quality and regulatory compliance requirements and established policies and procedures
Requirements
- Bachelor’s degree in computer science, Information Systems, Electrical/Mechanical Engineering, or related field OR comparable education and work experience
- Minimum of 8 years technical support related experience
- Experience with Case Management tracking tools
- Advanced working knowledge of current network technologies
- Advanced working knowledge of current IT technologies and common business productivity software (MS Excel, MS Word, MS Project, MS PowerPoint, MS Visio)
- Advanced working knowledge of Microsoft Operating Systems and virtualization technologies
- Superior communication and interpersonal skills; excellent telephone manner
- Excellent organizational and multi-tasking skills
- Ability to achieve results and meet goals in a fast-paced, rapidly changing team environment
- Ability to work outside normal business hours and holidays as required
- Willingness and ability to travel (occasional up to 25%; short notice and/or overnight travel as required)
- Comply with U.S. FDA medical device regulatory requirements and ISO 13485 standard requirements
- Physical requirements: sit 75-100% of work time; use hands/fingers up to 100%; stand/talk/hear 75% of work time; lift/carry up to 10 pounds up to 20% of work time; close vision (20 inches or less)
Benefits
- Remote work (US-Remote)
- Flexible, dynamic work environment
- Mentorship on technical and product knowledge
- Continuous education and training opportunities
- Occasional short-notice and overnight travel (up to 25%)
- ADA reasonable accommodations available
- Equal employment opportunity (EEO) commitment
- COVID-19 testing and face covering requirements; vaccine mandates may apply for certain roles
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportnetwork technologiesIT technologiesMicrosoft Operating Systemsvirtualization technologiestroubleshootingdiagnostic evaluationshardware evaluationsoftware evaluationproduct enhancements
Soft skills
communication skillsinterpersonal skillsorganizational skillsmulti-tasking skillsability to achieve resultsability to work in a fast-paced environmentwillingness to travelproblem-solvingteam collaborationcustomer service
Certifications
Bachelor’s degree in computer scienceBachelor’s degree in Information SystemsBachelor’s degree in Electrical EngineeringBachelor’s degree in Mechanical EngineeringISO 13485 complianceU.S. FDA medical device regulatory compliance
