Perform installation of hardware and software of medical imaging radiographic systems, components, and accessories to ensure conformance with market specifications
Identify issues and communicate with Product Support Specialist (PSS) or Imaging System Project Manager (ISPM) to address incompatibilities/concerns
Make recommendations for corrections or process changes
Interface with internal and external customers for project coordination and address installation challenges/discrepancies
Complete all required documentation in a timely manner
Assist with technical training within assigned product family, including installation guidance for local personnel
Assist in investigation of product complaints dispositioned within the Quality Review Board (QRB) process
Maintain technical expertise on HCUS product offerings and stay abreast of industry trends through continuous education
Assess new techniques and current work practices to reduce service costs and increase installation efficiency
Participate in customer pre-installation site visits as necessary
Adhere to Company quality and regulatory compliance requirements, including U.S. FDA and ISO 13485
Requirements
Associates degree in Electrical/Mechanical Engineering or other related field OR comparable education and work experience
Minimum of 5 years technical or military related professional experience
Experience with Case Management reporting and tracking tools
Strong working knowledge of current network technologies
Strong working knowledge of current IT technologies and common business productivity software (MS Excel, MS Word, MS Project, MS Power Point, MS Visio)
Superior communication and interpersonal skills, excellent telephone manner
Ability to achieve results and meet goals in a fast-paced, rapidly changing team environment
Excellent organizational and multi-tasking skills
Must be open to travel to assignment locations across the country and can live within the identified Zone
Ability to work outside normal business hours and holidays to meet business needs
Comply with all applicable U.S. FDA medical device regulatory requirements and ISO 13485 standard requirements
Physical requirements: standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing up to 50% of applicable work time; frequently lift/move items up to 50 pounds; manual dexterity to manipulate power tools and hand tools up to 50% of applicable work time; talk and hear 50% of applicable work time; sit up to 50% of applicable work time