Installation Engineer
FUJIFILM Corporation
Product Support Specialist, MS
FUJIFILM Corporation
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Perform hardware and software evaluation of medical imaging systems, components, and accessories to ensure conformance with market specifications
- Identify issues and communicate with OEMs to address incompatibilities and recommend corrections or performance enhancements
- Interface with internal and external customers to perform troubleshooting and diagnostic evaluations to determine technical issues and identify potential product enhancements
- Work with cross-functional teams to provide remote or on-site support of new products and address escalated technical issues
- Assist with technical training within assigned product family including installation guidance, upgrades, and troubleshooting techniques
- Collaborate with Product Management, OEMs, suppliers, and other HCUS departments to identify optimal hardware and software components
- Assist in investigation of product complaints dispositioned within the Quality Review Board (QRB) process
- Create and ensure necessary technical, configuration, product availability and support information is provided to the service organization
- Maintain technical expertise on HCUS product offerings and stay abreast of industry trends and technology advancements through continuous education
- Document problems and solutions into a product knowledge database
- Assess new techniques and current work practices to reduce service costs and increase service efficiency
- Participate in customer site visits as necessary; short notice and/or overnight travel as required
- Adhere to company quality and regulatory compliance requirements, including U.S. FDA and ISO 13485
Requirements
- Bachelor’s degree in computer science, Information Systems, Electrical/Mechanical Engineering, or related field OR comparable education and work experience
- Minimum of 8 years technical support related experience (or comparable experience)
- Experience with Case Management tracking tools
- Advanced working knowledge of current network technologies
- Advanced working knowledge of current IT technologies and common business productivity software (MS Excel, MS Word, MS Project, MS PowerPoint, MS Visio)
- Advanced working knowledge of Microsoft Operating Systems and virtualization technologies
- Superior communication and interpersonal skills; excellent telephone manner
- Ability to achieve results and meet goals in a fast-paced, rapidly changing team environment
- Excellent organizational and multi-tasking skills
- Ability to work outside normal business hours and holidays as required
- Ability to travel short notice and overnight; occasional travel up to 25%
- Must comply with U.S. FDA medical device regulatory requirements and ISO 13485 standard requirements
- Physical requirements: sit 75-100% of work time; use hands/fingers to manipulate items up to 100%; stand/talk/hear 75% of time; lift/carry up to 10 pounds up to 20% of time; close vision (20 inches or less)
- May be subject to vendor credentialing and facility vaccine/credential requirements
